Lelit Bianca Dual Boiler Espresso Machine PID w/ Manual Brew Pressure Profiling

4.9921875 out of 5 based on 128 customer ratings
(128 customer reviews)

$2,979.00


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Frequently Bought Together

Lelit Bianca + Lelit In Tank Water Softener/Particle Filter (70L) + Lelit PLA360S Knock Box w/ Cleaning Brush & Cloth Wipe
Price for all three: $3,043.16

Lelit Bianca Dual Boiler Espresso Machine PID V2 with Manual Brew Pressure Profiling through Flow Control with Grouphead Needle Valve and Paddle

Lelit Bianca Version 2  Changes, as of 6/3/2021! (2021.5)

Extended Steam Valve and Hot Water Valve

The steam valve and hot water valve have been extended in length to place them further away from the front panel of the machine.  This upgrade facilitates more side to side movement of the wands.

Water Tank

The water tank’s appearance has changed slightly and includes the new Lelit logo on the side of the tank.

Filter Baskets

The Bianca now includes the Lelit by IMS filter baskets.

Internal Changes

One of the two safety thermostats on the steam boiler has been updated.

Lelit Bianca Version 2 Upgraded Features, as of 1/20/2020!

Instant Stand-By Sleep Mode

By holding the plus and minus button simultaneously for three seconds on the LCC display, the machine will go into sleep mode. Please note the LCC must have sleep mode ‘on’ in the menu for 30, 60…up to 540 minutes. This is just a quick way to get the machine into standby mode where the coffee boiler stays at 80 degrees C and the steam boiler is off.

Reserve Mode for Water Reservoir

The machine can perform the espresso extraction while the water level is low in the reservoir. Also, if the water level in the reservoir is just above the low water indicator, the extraction will continue for 60 seconds after the LCC indicator shows low water. Thus, this will save the espresso shot!

Instant Economy Mode for Powering Coffee Boiler Only

By holding the minus button for three seconds, users can deactivate the steam boiler and maintain the programmed temperature of the coffee boiler.

Actual Boiler Temperature Display

Press the LCC plus button on the right side ONCE quickly and hold to see the current coffee boiler temperature. Press the LCC plus button TWICE and hold quickly to see the actual steam temperature.

Shot Clock Timer Display Delay

At the end of extraction, the shot clock time will continue to show on the LCC for 20 seconds.

Steam Temperature
  • The maximum steam boiler temperature increased from 125 degrees C to 135 degrees C (266 degrees F to 275 degrees F).
  • The minimum steam boiler temperature on both V1 and V2 are consistently 115 degrees C (239 degrees F).
  • No change is necessary for the safety valve on the steam boiler! In fact, the boiler and boiler safety valve for 3 bar allow increases on the version 1 espresso machines.

All about the Lelit Bianca Dual Boiler Espresso Machine!

The PL162T Bianca from Lelit is their newest luxury dual boiler espresso machine. After over two years of studying with a well-known espresso academy in Italy, many baristas, professionals, including 1st-line, the Lelit Bianca espresso machine was built from the ground up and designed for flow control through the brew pressure paddle. There are many secrets learned from the two years. In fact, one of those secrets from the espresso academy was the precise range of flow to create the best espresso.

Thus, we can certainly say that the Bianca is more than just a flow control device slapped on to an E61 espresso machine. Since September 2018, our customers started switching out their $8000+ espresso machine for the Bianca! Don’t be fooled by Lelit’s advertising if you are not a barista…

With the Bianca, Lelit continues to outdo themselves and now leads the industry with the widest range of prosumer models. However, although the Lelit Bianca can be a beginner dual boiler espresso machine, it packs some of the best technology that will make any barista jump for joy. In other words, the Bianca has really disrupted the worldwide prosumer espresso machine market. This is all thanks to its manual brew pressure via flow control as well as its external reservoir! In fact, the needle for the flow control is made of stainless steel and the gicleur is made of brass. This prevents galling between same metals under intense heat.

Not only does the machine include a PID controlled dual boiler, for those who are looking to experiment with pressure profiling/flow control seeking the Holy Grail; but, sitting on top of the legendary E61 grouphead is a wooden paddle that allows the user to manually adjust the brew pressure (control the flow of water) as the espresso shot is extracting! All under 16″ height! No need to pre-program it with fingers-crossed that your flavor profile will be to your liking. You have the control, right at your fingertips with a brew pressure readout at the group! And, the wooden paddle diffuses the high intense heat emanating from a super hot E61 grouphead. Thoughtful design by Lelit!

Clean design inside and out! Nice curves make Bianca look super sexy! Unlike other machines with multiple body panels, the Bianca affords one easy wraparound body panel to gain inside access. Inside, all wiring and layout are superbly placed for performance and easy repair. Even 2 bottom port holes for access to both heating elements in the powerful boilers.

Finally, after working with Lelit for two years on features and design, we (as of March 2018) have the prototype in our showroom for testing and feedback to the manufacturer. We are running it 24/7 and trying to break it!  In addition, customers can make an appointment to see the machine in action in our Freehold, NJ location.

The Lelit Bianca Dual Boiler Espresso Machine is beautiful in design and proves to be awesome in what she produces in the cup! Light roast, no problem! City roast, no problem! Dark roast, definitely not a problem! The paddle on top of the grouphead allows on the fly brew pressure profiling while you are watching the extraction and brew pressure gauge.

With dark roasts, you can smooth out the flavor of a spring piston lever machine that starts off with high brew pressure, then diminishes throughout the shot. With city and full city roasts, use a low-pressure profile to extract pure sweetness. Moreover, on light roasts,  experiment with any of your imaginary brew pressure profiles to find the best flavor in the cup! On June 4th, 2019, a customer said the “Bianca makes stupid good coffee!” It is so true, with a good grinder, the espresso that comes out is amazing!

Another innovative design component! The external AND movable reservoir that does not heat when the machine operates for hours like other machines do. Furthermore, the Bianca has a water reservoir that can re-position on either side of the machine to suit your needs and your counter-top.  Don’t want a tank? No worries! The Bianca is directly plumb-able too, (even the drip tray is drainable!) All of these features are in a stainless steel body, with accents by wooden handles, feet, and lever.

Forget your shot timer! The Bianca has a shot timer in its LCC. The shot timer continues during the programmable pre-infusion and programmable soak time!

The Lelit Bianca was selected as one of the top 12 most innovative products at the 2019 Florida Restaurant & Lodging Show

  • Furthermore, this was against not only espresso machines, but also various food and drink recipes and equipment as well! Thanks to the Bianca’s game-changing manual brew pressure profiling, the espresso came out as perfect as it can get!

Bianca won 3rd place Best New Non-consumable Product at Coffeefest NYC 2019

Bianca Award

  • This was impressive against all new products, not just espresso machines. The 1st E61 grouphead espresso machine with manual brew pressure profiling uses flow control during the extraction!

 

Do you want more information?  Please read an independent UK review made for the Bianca. However, although there are a lot of details, please keep in mind of differences in performance, like warm-up times being faster under 220 volts, or other small differences that may be made for the UK market, or changes in packaging, etc by the manufacturer for the UK market.

If you wish to have your machine turn on and off automatically or have your phone control it, we strongly suggest using Wemo as the preferred smart plug (minimum 15 amp rating) from your favorite mass-market retailers. Many of our Bianca customers have successfully used Wemo smart plugs without any incidences to date. We are glad Lelit did not program a built in timer because then there would be no phone control to turn the machine on.

 

UPDATE July 31, 2019!!!! We have now been shipping the Bianca for exactly 11 months, and with proof, the Bianca is our most reliable prosumer espresso machine! In fact, for a dual boiler espresso machine, this is an accomplishment for your investment! Also, noteworthy news: the prototype Bianca we received in March of 2018 has been running 24×7 in our showroom WITHOUT the filter (as it was never included with the prototype). Additionally, we are happy to report, there have been no issues. We have been unsuccessful in our attempts to break the Bianca with abuse, limescale, and heavy usage.

Update August 9, 2019! The Lelit Bianca dual boiler espresso machine has proven so reliable for the past 11 months that we are able to offer a 3 year warranty limited to manufacturer’s defects. In addition, Lelit now allows for UPS shipping rather than pallet shipping, which has been successful for the past 2 weeks. All we ask is that if the unit arrives wet from our testing, please allow it to air dry for 24 hours prior to plugging the electrical cord into the back of the machine.

Features

Steam power galore!

The Lelit Bianca powers some punch with steam power by programming the steam boiler up to 266 degrees Fahrenheit. In fact, two tips are available with the machine. The smaller 2 holes with 1mm openings were included for those who wanted to steam with less power.

Control Brew Pressure on the Fly! A 1st for any E61 Grouphead

The wooden paddle and brew pressure gauge on top of the grouphead allows full manual control over the brew pressure (through control over water flow) as you are pulling your shot of espresso. Create different flavor profiles to your heart’s content!

Reservoir: Pick a side, any side!

Have you ever seen an espresso machine that gives you a choice where to put the water reservoir? Well, the Lelit Bianca does! An even bigger benefit is that when the reservoir is on the outside, the heat built up on the inside of the machine is not heating the water in the plastic reservoir. The heated reservoir water on other machines can change the thermodynamics of the water entering the coffee boiler and thus the water going through the grouphead.

Even better, it also allows users to directly plumb it in, including the drip tray. When plumbed in, the reservoir assembly can be removed to save precious counter space.

Wooden Handled Bottomless Portafilter & Dual Spout Portafilter

3-cup bottomless portafilter with smooth wooden handle included with the machine. The 3 cup baskets can hold up to 22 grams of ground coffee (this depends upon the type of coffee and grind fineness as coarser grinds or lighter density coffees may less the 22-gram capability).

The dual spout portafilter also has a very nice wooden handle and two forward streaming spouts for easier espresso extraction viewing.

E61 Grouphead

The E61 grouphead ensures consistent water stability. Hot water circulates from the boiler through the grouphead and back. The result?  The grouphead and your portafilter stay nice and hot, especially important to get a great shot of espresso. A lever next to the grouphead easily activates the pump to draw water through the coffee grinds.

Built with Quality Materials

On the outside, the Lelit Bianca shines with stainless steel body polished to a mirror finish. Also, in the inside, it has two insulated stainless steel boilers with copper tubing connecting the boilers to the grouphead or valves. The 0.8-liter coffee boiler is matched to perform well with a 1000 watt heating element, and the steam boiler integrates very well with a 1400 heating element to pack a great punch of steam power!

Wooden Elements

Less plastic is always a bonus in our eyes. In addition to the portafilter handle wood crafted, the Lelit Bianca also has wooden accents on steam and hot water knobs, lever, wooden paddle, and feet! Furthermore, the wooden paddle on top of the grouphead diffuses the heat that builds upon the grouphead.

PID and Dual Pressure Gauge

Lelit adds their sophisticated PID system, that allows timed preinfusion, a reference timer, and a low-water level alert. A dual-pressure gauge on the other side of the machine measures both the boiler pressure (0-4 bar) on top and pump pressure (0-16 bar) on the bottom.

Multi-Directional Steam and Hot Water Wand

Allows for more flexibility. Rosette-style knobs control the separate steam and hot water wands, which are multi-directional. Moreover, the steam wand comes with a 2 hole steam tip (1.5mm holes). Hidden in the accessory box is a 2 hole tip with 1.0mm holes for those needing to froth fewer amounts of milk.

The wands are no-burn to the touch. Insulation on the inside allows you to move the wands easily to find the perfect angle you are seeking.

Quick Portafilter Removal

With the lever on the side of the grouphead brought to the down position, the brew pressure is relieved in the portafilter so it can be quickly removed and refilled. The result is usually a dry puck of coffee which you knock out. If not, there may be too much space (too little coffee) in the basket or an inconsistent/too fine a coffee grind.

Rotary Vane Pump and Motor

Produces a quieter extraction than a vibratory vane pump and much quieter than the ‘whiney’ gear driven pumps found on other brew pressure profiling espresso machines.  You can make adjustments underneath the espresso machine.

Additionally, the rotary vane pump is so much more reliable than gear driven pumps. Gear driven pumps have magnetic drives which tend to fail sometimes in the first 3 months of ownership.

OPV (Overpressure Valve)

Lelit sets the OPV to open at 11 bar of brew pressure. Although adjustable, we strongly recommend not to adjust the OPV. The paddle on the grouphead adjusts the pressure at the grouphead. In addition, it is set at 11 bar so as to not allow the water if the coffee boiler to exit and cause potential damage to the heating element from a lack of water. However, if you need to lower the maximum brew pressure, it is best to adjust the rotary vane pump.

A Whirlwind of Accessories!

It’s AMAZING how much Lelit packed into their accessory box!

  • Instructional manual – Please read this manual first!
  • Stainless steel inlet water hose – ~4’10” L. Also comes with adapter fitting and gasket. If you are plumbing, please use only cold water with a backflow preventer and pressure regulator set to 35 psi.
  • Vinyl waste drain hose – ~4’8″ L x 3/4″ OD x 1/2″ ID.
  • Heavy stainless steel cup warmer grate – Sits above the top panel to prevent cup marks.
  • Rechargeable water softener filter – Good for up to 70 liters of water before recharge. Replace once a year.
  • Cleaning cloth – Nonabrasive antibacterial microfiber. Helps to remove smudges and stains on the body panel.
  • Stainless steel cover – For the water tank.
  • 58mm stainless steel tamper – No need to purchase a new one.
  • Extra steam tip – With 2 holes. Each hole measures ~1.0 mm.
  • Bottomless portafilter – Wood handle and stainless steel 3-cup filter basket.
  • Dual spout portafilter – Wood handle and stainless steel 1-cup filter basket and 2-cup filter basket.
  • Stainless steel blind filter basket – For backflushing. Effective March 30, 2020, a blind filter holder slot is built into the frame below the drip tray.
  • Plastic grouphead cleaning brush – With nylon bristles to clean grouphead gasket.
  • Plastic scoop – If you are using ground coffee.
  • Stainless grate platform – Place over drip tray grate if you are using espresso cups or shot glass.
  • Accessories on the machine –  2.5-liter removable water reservoir, stainless steel drip tray & grate, and effective March 30, 2020, the four-hole steam tip replaces the two 1mm holes steam tip.
      • You will find the nozzle with two holes at 30° and 1mm of diameter (22/100) directly assembled on the machine. The nozzle with four holes at 60° and 1mm of diameter (22/108) will be positioned in the supply box.

Check out the other home espresso machines and dual boiler espresso machines that we have to offer!


For more Lelit equipment, please visit our Lelit brands page. If you have any questions, please reference the Q&A tab on each product page.

Brand

Lelit

Height (inches)

15.625, approximate

Width (inches)

11.5, approximate, PLUS 3.5 For Movable Tank

Depth (inches)

17, approximate, including plug, PLUS 3.5 For Movable Tank

Weight (pounds)

59, approximate

Wattage (watts)

Coffee – 1000, Steam – 1400

Voltage (volts)

120

Boiler capacity (liters)

Coffee – 0.8, Steam – 1.5

Portafilter size (mm)

58

Tank capacity (liters)

2.5

Country of manufacture

Italy

Espresso Machine Warning:

  • ELECTRICAL WARNING: To avoid electrical damage to this espresso machine which is not considered a manufacturer's defect, please acquire and install a single-outlet surge suppressor rated at 1080 joules or higher. the lack of the recommended surge suppressor, the espresso machine can be damaged at the power switch, the electronics, the heating element, the pressurstat or the wiring inside.
  • WATER WARNING: To increase the useful life of and not damage your espresso machine, please use softened water. Softened water is water without calcium and without magnesium, but still has other minerals for espresso extraction. Do not use distilled water, purified water, nor reverse osmosis water as these types of water create oxidation with the metals and cause the same damaging effects as limescale.
  • DESCALING WARNING: We do not recommend descaling unless there is an issue with the espresso machine. The reason is that too much descaling can eat away at the metals and gaskets inside an espresso machine.

  1. Before Shipping: Please note that every Bianca is bench tested for 24 hours. There is a 24-48 hour process on weekdays. This means Friday 12 noon to Monday 11 AM EST does not count. There will be a delay between placing your order and receiving a tracking number.
  2. Shipping: As of August 1, 2019, all Bianca’s are shipping regular UPS ground.
  3. Receiving:

    • If there is any box damage, please immediately note it on the UPS signature line. No notation means you accept the shipment in good order.
    • If the machine arrives wet, please allow to air dry for at least 24 hours before plugging in. All units are drained after testing but not all the water can be removed. Some water may dislodge during shipping.
    • If there are any concealed damages or defects found once outside of the box, please notify us within 5 business days.
    • In any case above, please keep the original box and packaging if the unit must be shipped back out.
  4. Warranty: Please note any shipping to or from 1st-line Equipment (including under warranty) is not included. If at all possible for the customer, it is best they save the original box & packaging.
  5. Direct connect mode - There is a small plug underneath the machine that needs to be disconnected. This plug has the other wire going to the reservoir. In the machine accessories, there will be included a fitting cod. n.1600064 and gasket 8700013, which one needs to screw on the machine water inlet fitting to connect the machine to the mains water.
  6. Pre-infusion - In the Bianca, the pre-infusion works by programming the “Time ON: Xx S.” and “Time OFF: Xx S.” of the water pump. If Time ON is zero seconds, then pre-infusion is off and can be managed with the manual paddle.
    • Once the pre-infusion times (both “time ON” and “time OFF”) have been programmed, the coffee dispensing begins: the pump will be activated for the previously programmed “time ON” in order to wet the coffee puck. Once the “time ON” has elapsed, the pump will stop working for the previously programmed “time OFF”. Terminating the “time OFF”, the pump will start working again.
    • When extracting the espresso with the pre-infusion programmed, we recommend leaving the paddle, positioned completely to the right (maximum water flow) until the end of the pre-infusion time.
    • The internal parts of the E61 brewer have been modified to eliminate the mechanical pre-infusion normally present in the standard E61 brewers.
  7. Pump - The pump is a standard rotary pump, with the screw on the bottom body to adjust the pressure.
  8. Brew paddle - When the paddle is completely in the left position, the water flow is totally closed. So, by moving the paddle we move up and down a needle which goes into the restrictor/gicleur by decreasing or increasing the water flow and the pressure on the coffee puck.
  9. Construction - The construction is robust and the machine is really heavy. The tubing is a traditional all copper tube construction, it has great component quality and the excellent boilers are in stainless steel.
  10. Change in design - Newer models will not have the elbow. The hose will be attached directly to the vacuum valve.
  11. Thread on each foot: M8x12mm
  12. Until further notice - Due to supplier issues, the 90-degree plug is now a straight 180-degree plug.

Maintenance

Documentation

Common Parts

Technical Support

Warranty Information

Who handles the warranty

Eligible warranty for Lelit home equipment is handled by 1st-line Equipment or representative thereof. If you have purchased your Lelit equipment from another retailer (not 1st-line Equipment), you must contact them first in order to get your equipment serviced under warranty.

What does the warranty cover

The warranty is limited to manufacturer’s defects only.

Regarding espresso machines: Limescale buildup can lead to problems with your machine. The warranty will not cover any repairs if our technicians find limescale in your machine. Although descaling can be a good alternative to remove limescale causing minerals (calcium and magnesium), we strongly suggest that prevention is the best form of maintenance. The reason is that descalers can cause wear and tear on components inside an espresso machine. This includes gaskets, o-rings, and other metal components. However, where there is a clog somewhere, descaling will be a necessity on the specified part, area, or entire machine.

Regarding coffee grinders: As with all coffee grinders, it is very important to only change grind settings when the unit is powered on and the burrs are in motion. If you do not do this, the burrs will ‘gunk’ up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, this will be considered operator error for lack of following directions, and not be classified as a defective grinder.

When does the warranty expire

The manufacturer’s warranty on new equipment is good for a period of 1 year from date of receipt which covers parts. Labor warranties may vary depending on the company you purchase from. Lelit products may have an extended warranty limited to manufacturer’s defect and will specifically state the extended period of time on your receipt.

Where will my equipment be serviced

In most cases, your Lelit equipment must be sent to a repair facility. If 1st-line Equipment will be servicing your equipment, you must either ship it or drop off at our facility in New Jersey.

How do I send in my equipment in for repair

If you are inside the warranty period and have purchased it from us, please contact us. Please be ready to provide the following information: invoice# of purchase, model of equipment, and a detailed description of the issue.

If you are outside the warranty period, whether you have purchased the equipment from us or not, please order a diagnosis. Please note that wait times can be up to 8 weeks. Our technical support staff can have a back log of repairs. As an alternative we have a listing of 3rd party repair companies across the USA that can assist you.

Please use the diagrams below to help find the exact part you are looking for. After you find the part, copy the SKU #. Then use the search bar at the top of our website. If there are no results in the search, we most likely do not have the part. We only special order parts if the specific model was purchased through 1st-line Equipment. For general questions, please use our parts inquiry page.
5100031-38
5500001
7800045
7900000
7900126
CD458
MC269
MC269/110
MC269AUS

Lelit-PL162T-diagram-REV04-02
1000155 8800036
1000156 8900045
1400160 8900046
1400161 8900047
1400164 9100026
1400165 9100043
1600042 9300021
1600061 9500018
1600072 9500023
3300022 9500025
3700081 CD376
8600009 MC037
8600018 MC118
8700043 MC268
8800012 MC377
8800034 MC971

Lelit-PL162T-diagram-REV04-03
1000135 3700059
1000136 4100001
1000137 4100002
1000138 4100003
1000140 5100031
1000163 5100038
1000164 9100003
1000165 9200014
1000166 9200019
1100036 9600046
2100021 9600088
2100022 9600092
2100023 FS037
2100024 GV025-46
2100025 MC045
2100026 MC591
2100027 PLA2400
2200013CR  

Lelit-PL162T-diagram-REV04-04
1000007 9100003 CV103
1000008 9100022 FS012
1000154 9200003 GV025-23
1100031 9200012 GV025-27
1100032 9200014 GV215
1100033 9300003 GV569
1100034 9300004 GV654
1100037 9400001 MC043
1400157 9500025 MC070
1400158 9500038 MC130
1400159 9600008 MC268
1600028 9600028 MC268I
2200094 9600042 MC429
3000037 9600045 MC526
3700027 9600080 MC593
3700028 9600089 MC750
3700029 CD338-2 MC786
3700078 CD348-1 MC918
4100004 CD553 MC927
8600009 CD624  

Lelit-PL162T-diagram-REV04-05
2000017
8300004
9200019
CD024-442
CD341
CD342
CD343/110
MC032
MC917L1
MC919

Lelit-PL162T-diagram-REV04-06
1600038 9700022
1600064 9700051
1600065 CD467
1600066 MC050
2200024 MC747PLUS
2200100 MC754-2
2200104 MC754-C
2200105 MC757
4100000 MC972
8700013 PL106
8800031 PLA481A

Lelit-PL162T-diagram-REV04-07
2000169
8300003
8700012
9200019
9700040
9700050
9700052
CD024-442
CD024-466
MC005
MC017
MC032
MC043
MC532
MC920
MC920/120

Lelit-PL162T-diagram-REV04-08
1000140
1000166
9700001
9700003
9700041
9700045
9700048
CD024-442
CD024-462
MC931

Lelit-PL162T-diagram-REV04-09
1000160 9100026
1400166 9100041
1400167 9400000
1400168 9400046
1400175 9500014
3000043 9500019
3700075 9500020
3700076 9500021
3700082 9500022
3700083 9600010
8600009 9600063
8600015 GV025-30
8700038 MC005
9100023 MC042

Lelit-PL162T-diagram-REV04-10
1000135
1000163
1100001
1600063
8700013
9500024
9600004
9600047
9700002
9700018
9700046
CD348-1
GV026-8
GV028-12
GV028-6
GV05-27
MC268

Lelit-PL162T-diagram-REV04-11
1000000
1000027
1000185
1300000
1300002
1600069L1
2200000
2200054
2200091
2200106
8700007
8700015
8700017
8700028
MC930-2
MC930-4

Lelit-PL162T-diagram-REV04-12
1300001
2200009
2200011
2200012
2200100
8700002
8700003
8700005
8700006
9400001

Lelit-PL162T-diagram-REV04-13
1000185
8700000
MC044

Lelit-PL162T-diagram-REV04-14
1300001
2200009
2200011
2200012
8700002
8700003
9400001
9700010

Lelit offers a wide collection of accessories to satisfy your coffee needs.
Collection-Lelit-Cups

Cup Collection

Porcelain cups with matching saucers. Imprinted with Lelit logo and Audrey Hepburn in a scene from “Roman Holiday.” Available in multiple coffee sizes.

Collection-Lelit-Cleaning

Cleaning Products

Currently, Lelit offers a microfiber cloth which helps keep the surfaces of your equipment clean.


Collection-Lelit-Knockbox

Knock Boxes/Drawers

Helps keep your area clean and eliminate trips to a garbage can.

Collection-Lelit-Tampers

Tamping Tools

Improve your espresso shots with a proper level coffee tamp.


Collection-Lelit-Water-Treatment

Water Treatment Addons

Protect your espresso machine from harmful minerals that can result in limescale.

Customer reviews

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128 reviews for Lelit Bianca Dual Boiler Espresso Machine PID w/ Manual Brew Pressure Profiling

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      I bought a Bianca from you approx. 26 months ago. It's been going strong, on about 14 hours/day on a timer pulling 4-6 shots/ day. Wondering what I should do in terms of medium/ long-term grouphead maintenance. Should I replace the gaskets in the group/ relube everything, change-out any internal metal parts with your e61 kit, or something else? If I find scale on the mushroom, do you recommend descaling with Puly as-per Lelit's directions, or will the Durgol decalcifier you sell do the trick? I use an in-tank Lelit filter with tap water, and will only descale if necessary.
    1. 0 votes
      Q I bought a Bianca from you approx. 26 months ago. It's been going strong, on about 14 hours/day o...... Read more
      Asked by Paul B on October 12, 2021 1:40 pm
      There are no answers for this question yet. Answer now
    2. Hello, I own two Lelit Bianca’s. I recently purchased one last month and started to notice the steam pressure is not as strong as before. My older Bianca does not have this issue. Both machines are set to the same pressure 1.5 and at 260 Degrees. Steaming milk seems to take twice as long on this new machine compared to my older one and the steam seems to Sputtering when steaming. I would like to send a video to show what i am referring to in hopes you might have some guidance.
    3. 0 votes
      Q Hello, I own two Lelit Bianca’s. I recently purchased one last month and started to notice the st...... Read more answer now
      Asked by Nick C. on September 27, 2021 4:18 pm
      Answered by the admin

      There is a possibility that your steam boiler is overfilling on your new machine as the water refill probe has changed on the newer machines. On both machines, fully warm up and then open the hot water valve and measure how much water comes out when the pump kicks on. Shut valve immediately. And count the seconds on each machine it takes for the pump to stop and then for the temp to get back up by pressing the right button on the LCC to see actual steam temp.

    4. can I use water from a brita?
    5. 0 votes
      Q can I use water from a brita? answer now
      Asked by billgiannelli on September 7, 2021 5:41 pm
      Answered by the admin Yes, but this may or may not be enough. We still recommend using the in tank water softener by Lelit.
    6. So the document discusses PID sensor, water level probe, bleeder valve and safety valve. Should I check all of them? Or start with one, like the bleeder valve? And do I just soak the bleeder valve in vinegar to descale it? thanks Bill
    7. 0 votes
      Q So the document discusses PID sensor, water level probe, bleeder valve and safety valve. Should I...... Read more answer now
      Asked by billgiannelli on September 7, 2021 5:40 pm
      Answered by the admin Start with one, test, then move on to another.
    8. My Lelit Bianca has started to release steam constantly without stopping. Please advise.
    9. 0 votes
      Q My Lelit Bianca has started to release steam constantly without stopping. Please advise. answer now
      Asked by William on September 7, 2021 12:21 pm
      Answered by the admin This is a known problem for Bianca owners who use bad water. Please read our white paper article.
      Answered by the admin https://www.1st-line.com/technical-support/lelit-technical-support-page/boilers-overheat-lelit-bianca/
    10. Hello, could you please tell me if you sell the cup riser grid that comes with the Lelit Bianca. I need a replacement
    11. 0 votes
      Q Hello, could you please tell me if you sell the cup riser grid that comes with the Lelit Bianca. ...... Read more answer now
      Asked by Moncef on September 3, 2021 3:41 pm
      Answered by the admin We are pretty sure they are the same as the Mara X.
    12. Is there a silicon gasket that will fit the group of the Lelit Bianca? I see you sell a replacement rubber one. Just noticing a tiny bit of wear on mine and looking to replace with silicone.
    13. 0 votes
      Q Is there a silicon gasket that will fit the group of the Lelit Bianca? I see you sell a replaceme...... Read more answer now
      Asked by Ryan on August 22, 2021 1:17 pm
      Answered by the admin Sorry, Lelit does not have any available at this time. We believe there are aftermarket ones available at other web sites.
    14. How many espressos can the Lelit Bianca make back to back, not in terms of reservoir or boiler water capacity even though I realize that is to some degree a factor, but in terms of the machine being able to have enough hot water available to keep up with demand? If the machine has to take a breath to create more hot water, how long would one have to wait before being able to continue?
    15. 0 votes
      Q How many espressos can the Lelit Bianca make back to back, not in terms of reservoir or boiler wa...... Read more answer now
      Asked by Stephen on August 19, 2021 4:11 am
      Answered by the admin The question is what are you using the machine for. This is a home espresso machine or a small to midsize office espresso machine.We have used the Bianca along with a Elizabeth to serve 500 people within 4 hours at a local charity fundraising event in December of 2019. Making espresso back to back will not usually be an issue, but if you are making 20 ounce lattes, you will run out of steam and temperature with any 110 volt machine. Hence, a 220 volt espresso machine will be a better choice. HOWEVER, we do not like giving these performance factors BECAUSE we know that a machine in Alaska with a different ambient environment will operate differently than a machine say in Texas or Florida. The same goes with voltage - some outlets are 110 volts, some 115 volts, some 120 volts and even some at 124 volts. This can be a 10% difference in machine performance of any espresso machine. In the end, your results may differ.
    16. I'm looking at the Bianca to potentially replace another double boiler machine where I'm experiencing the pump filling the steam boiler even when I'm pulling a shot. e.g. I'm drawing hot water for tea at the same time I've started pulling a shot when the pump starts to refill the steam boiler resulting in loss of pressure in the brew head. Does the Bianca experience this or is the controller smart enough?
    17. 0 votes
      Q I'm looking at the Bianca to potentially replace another double boiler machine where I'm experien...... Read more answer now
      Asked by Dale Tanner on August 5, 2021 5:22 am
      Answered by the admin Good question. We would have to check this on the Bianca with the rotary vane pump. We do know on a machine with a vibration pump, this scenario would happen as you experienced. Just to note, it does not have to do with the smartness of the machine, but more with the pump.
    18. There is no hot water or steam. The steam boiler is set to ON in the LCC. The pressure gauge is at zero and doesn’t move no matter how long the machine has been turned on. What is the next step to determine whether the issue could be the thermostat or heating element?
    19. 0 votes
      Q There is no hot water or steam. The steam boiler is set to ON in the LCC. The pressure gauge is a...... Read more answer now
      Asked by Joy on August 3, 2021 12:08 pm
      Answered by the admin The safety thermostats need to be depressed on the top of the steam boiler. If they click, it means the steam boiler went into an overheat situation and needs to be resolved. If one knows how to use a multimeter, one can check the voltage to the heating element as well as check the resistance of the steam boiler heating element. However, this is very unlikely based on our past experiences.
    20. I have had my Bianca since last September. Everything is working well. During my latest regular cleaning, I noticed a deformation in the front face about 1" above the pressure gauges. It appears as though something is pushing out from the inside. I have not opened the machine to investigate. I don't believe this is damage caused by myself (or anyone else) as it would have had to been hit from the inside of the machine. Damage was not present at my last cleaning (~2 weeks prior). Happy to send pics.
    21. 0 votes
      Q I have had my Bianca since last September. Everything is working well. During my latest regular c...... Read more answer now
      Asked by Aaron Sattre on August 2, 2021 4:09 pm
      Answered by the admin please use the contact us form to start the conversation. Upon our reply, please send us pictures.
    22. Lelit Bianca purchased 6/19. There is no steam pressure. I emailed with a question and was instructed to use this link to open a ticket for repair.
    23. 0 votes
      Q Lelit Bianca purchased 6/19. There is no steam pressure. I emailed with a question and was instru...... Read more answer now
      Asked by Joy on August 2, 2021 11:39 am
      Answered by the admin Please see if there is hot water coming out of the hot water valve after a 45 minute warm up AND the steam boiler is turned on in the LCC. If yes, then your steam tip is most likely clogged. If the gauge for the steam presssure reads zero, it may mean the safety thermostat needs to be reset (it tripped probably because of an overheat situation) or the heating element was zapped with a surge or the steam boiler did not refill properly (lack of water in a direct water connection or the refill valve is clogged). Either way, the steam thermostat that was tripped means there was a cause.
    24. The steam pressure gauge on my Lelit Bianca (purchased 6/19) is zeroed out. This happened once before in May and after backflushing (with the acaso coffee wash) and soaking the water filter to clean it, things started working again. In addition, when this happened the first time, the water spout started to stream out hot water. This time I've lost steam pressure but the water spout isn't flowing. I'm concerned that since this happened again so quickly there is a problem with the machine that isn't related to cleaning but to some mechanical fault. Can you advise on the best approach to resolve the problem? Thank you.
    25. 0 votes
      Q The steam pressure gauge on my Lelit Bianca (purchased 6/19) is zeroed out. This happened once be...... Read more answer now
      Asked by Joy on July 30, 2021 2:50 pm
      Answered by the admin Just to note, the steam pressure gauge reads the steam pressure of the steam boiler and has nothing to do with the boiler pressure of the coffee boiler and grouphead, which is related to back flushing.  Hence, it is only coincidence of the back flushing. The recharging of the water softener is only for the removal of calcium and magnesium from the water. This is another area of coincidence. First, is there steam pressure coming from the steam valve and wand? If yes, then this means the capillary tube to the steam gauge and the hot water pipe to the water valve are clogged with with limescale or oxidation. The steam boiler will need to be descaled. Second, if there is NO steam pressure on the steam wand, either the safety thermostats on top of the boiler tripped from overheating OR the steam boiler heating element stopped heating from damage from an electrical surge, from too much limescale on the element, or simply melted down due to lack of water. Please use the contact us link on the top of our web site to open a ticket.
    26. We have our Bianca on a WeMo, and we’re about to fly out of town and be away for 9 days. What the best thing to do — turn off the Bianca and let it sit in the off state (empty the water tank?), or set the WeMo to turn on for maybe an hour or so and turn off again? I guess my concern is either having water sit in the machine not only in the tank but in the parts that allow it to finish a shot before alerting it needs to be refilled. Or if it’s on, having water evaporate then it’s trying to turn off without water in the tank. Thank you for the tips — I’m sure I’m over analyzing — we sure love our beautiful Bianca!
    27. 0 votes
      Q We have our Bianca on a WeMo, and we’re about to fly out of town and be away for 9 days. What the...... Read more answer now
      Asked by Kiki on July 28, 2021 11:42 am
      Answered by the admin Power off, allow machine to fully cool, then unplug from electrical outlet, and remove the reservoir and empty it. Remove the softener from the reservoir and let air dry. Lift up the grouphead lever and leave up. Open both hot water and steam valves. Upon return, recharge water softener before inserting.  
    28. Steam loses its pressure when I open the steam wand and the steam pressure doesn’t get back up or it takes a long time. Brewing works fine, only the steam has problems.
    29. 0 votes
      Q Steam loses its pressure when I open the steam wand and the steam pressure doesn’t get back up or...... Read more answer now
      Asked by Susanna on June 29, 2021 2:27 pm
      Answered by the admin

      The bleeder valve may be leaking, and you will see steam continuously come out of the front lower spout. Plug the unit into a GFI outlet, and check if it trips the outlet as this would indicate a heating element not submerged in water.

      Lastly, the steam boiler may be overfilled with water. The Bianca espresso machine would need to be cooled down and unplugged from the electrical outlet. The top cover would need to be removed. The wire on the refill probe needs to be disconnected. The refill probe needs to be removed by the outer nut. Do not pull on the probe nor loosen the smaller nut. Wire brush the bottom tip of the probe. There is most likely build up there.

      If you are using formulated water, please stop as this water causes issues with the probes and PID sensors.

    30. I love my Bianca and have had it for almost 2 years. My machine has worked perfectly and nothing is broken. Could you tell me what thread pitch and size the extension tube is in the Lelit PLA2400 parts kit?
    31. 0 votes
      Q I love my Bianca and have had it for almost 2 years. My machine has worked perfectly and nothing ...... Read more answer now
      Asked by Blake on June 23, 2021 11:51 am
      Answered by the admin

      Sorry, we do not provide measurements.

    32. Hi there. I got my bianca on 6/14. Everything looks new except the espresso cup rack. It seems to be misplaced with an old used one. Is it possible to get an exchange for just the rack itself? Thanks and I can provide pictures.
    33. 0 votes
      Q Hi there. I got my bianca on 6/14. Everything looks new except the espresso cup rack. It seems to...... Read more answer now
      Asked by kayilam on June 16, 2021 2:08 pm
      Answered by the admin

      Thanks for the email. The Bianca espresso machines arrive and we sell out of every batch very quickly. We do not even have any used machines to replace it, and we would never ruin our reputation. The grill on top is not perfect as one may think as these are all hand made in Italy - they actually come with a little bend of the one rail. Yes, please email us a picture.

      A Hi, I'm referring to the cup riser, not the top grill. Anyways, I've sent you pictures so it better explains what I meant. Thank you.
    34. My V1 Lelit does not go above 8 bar when pulling shots. I am looking to add the V3 adjustable OPV to help resolve this. Does the part MC931 come with the 4 way junction to replace the V1 3 way junction? Also do you offer a firmware upgrade service for the LCC from V1 to V3 as Edika does in Canada? Thanks!
    35. 0 votes
      Q My V1 Lelit does not go above 8 bar when pulling shots. I am looking to add the V3 adjustable OPV...... Read more answer now
      Asked by Michael on June 14, 2021 1:21 pm
      Answered by the admin

      Sorry, you have NOT provided enough information.  There are 2 gauges!

      If the brew pressure gauge on the grouphead, then this is a grind fineness problem.

      If it is the pump pressure gauge, the pump may need to be adjusted, descaled, OR the water softener is clogged.

      MC931 only includes the valve. We are unsure why you think this part is defective as we have never replaced one on a Bianca. These valves last a LONG TIME UNLESS there is limescale.

      Lelit just confirmed with us 2 hours ago that there is no Version 3 of the Bianca at this time. We are unsure where you are getting this misinformation. If they are selling something as a Version 3, then it is best you contact them.

    36. What are the exact specs of the baskets? That came with a Nov 2020 order? Is there variance on either those, or the tamper diameter? Thanks
    37. 0 votes
      Q What are the exact specs of the baskets? That came with a Nov 2020 order? Is there variance on ei...... Read more answer now
      Asked by failurechild88 on June 9, 2021 2:15 pm
      Answered by the admin Sorry, we do not measure baskets as they can change in the future, and then we become responsible when a manufacturer changes without notification, or they notify us and we forget this Q&A answer. This is the main reason we shy away from taking measurements. Even worse is using a digital calipre that will show a different measurements when getting down to the tenth of a millimeter. Once you receive the Bianca, please measure the baskets with your machine.
    38. What's the diameter of the tamper that came with the v2. What are the diameters of the baskets?
    39. 0 votes
      Q What's the diameter of the tamper that came with the v2. What are the diameters of the baskets? answer now
      Asked by failurechild88 on May 28, 2021 5:24 am
      Answered by the admin

      On the last batch of May 2020, the tamper was 58.55mm. The baskets are fits for this tamper. This is subject to change in the future.

    40. Do you know of any double spouted portafilter baskets that will fit a lelit bianca and accommodate a 25g vst basket?
    41. 0 votes
      Q Do you know of any double spouted portafilter baskets that will fit a lelit bianca and accommodat...... Read more answer now
      Asked by Chris on May 25, 2021 1:34 pm
      Answered by the admin

      Sorry, we do not know of any.

      Answered by the admin

      We are very sorry that we do not know of any.

    42. Just got my Lelit Bianca yesterday and set it up today. Upon filling water and turning it on it shows error code with the Wrench and number 3. Booklet says to contact service center. Please advise
    43. 0 votes
      Q Just got my Lelit Bianca yesterday and set it up today. Upon filling water and turning it on it s...... Read more answer now
      Asked by rohan.jain on May 23, 2021 8:49 pm
      Answered by the admin

      Please review what Lelit has emailed:

      In case of Error 3 on Lelit Bianca, we usually recommend this procedure:

      1. RESET the machine (press in + button and power on, wait 20 seconds and power off)
      2. Remove the eventual resin filter and fill the water tank with plain, bottle water
      3. Insert the water wand into a tank containing at least 1 liter of water
      4. Open the water tap on the machine
      5. Turn ON the machine and follow the “first start” procedure
      6. After having refilled the coffee side, the machine will fill the water tank
      7. Wait until there is at least ½ l water in the water tank
      8. Turn OFF and afterwards turn ON the machine
      9. Close the water tap

      If not solved, there is a possibility that the refill solenoid valve wire or refill probe wire were disconnected in shipping at the top of the boiler or at the brain unit. On older machines, the solenoid valve may be blocked or the refill probe needs to be cleaned.

    44. What do you recommend as far as water? I live in nyc, I know the water is perfectly fine In terms of hardness, but my building is old and I think the pipes have quite a bit of mineralization, making the water harder (I see water stains on dishes when they air dry) Is using distilled water with Thxxd Wxxe espresso packets ok for the Bianca?
    45. 0 votes
      Q What do you recommend as far as water? I live in nyc, I know the water is perfectly fine In terms...... Read more answer now
      Asked by Genn on May 3, 2021 1:19 pm
      Answered by the admin

      First, NYC water is most likely good drinking water, but from our experiences, not the best water for espresso machines. Most formulated waters, in our experience, have been worse in terms of creating over heat situations. We suggest using water without magnesium and/or calcium. Please read: https://www.1st-line.com/customer-education/water-choice/ and watch our video: https://www.youtube.com/watch?v=peX93sksu6k

    46. I have been having problems with my Bianca recently (purchased from 1st-Line around June/July 2020). First, the group head pressure gauge was not getting much higher than 4 bars. I've also had issues where it will take a long time (15+ seconds) for coffee to begin dripping. After doing a back flush about a month ago the problem seemed to go away. However, just a few days ago I started getting water and steam leaks from the group head, that mainly appear to be leaking from around the portafilter. I did a back flush, but no improvement (and, the bars reach appropriate pressure in about 8 seconds with the blind filter). It's very difficult to see exactly what is going on. I'm hoping you can give me some idea of what I might be able to try to fix it.
    47. 0 votes
      Q I have been having problems with my Bianca recently (purchased from 1st-Line around June/July 202...... Read more answer now
      Asked by John on April 23, 2021 1:12 pm
      Answered by the admin

      First, the grouphead gasket should be changed every 6-12 months. More use or more time powered on, then more often.

      Second, the brew pressure gauge in the grouphead shows the resistance created by your grind, the amount of coffee in the basket, and your tamping pressure.  As long as water stops or slightly dribbles when the paddle is in the left position, this means the flow control is working. If the blind is put in the portafilter and the paddle is all the way to the right, the brew pressure gauge should reach 10 or more bar and shows the gauge is working properly.

    48. I recently noticed water on counter - removed top from machine and found a plastic blue Y-fitting broken. From parts diagram, looks like MC532. The broken one had clearly gotten very brittle & I see there are two. I read on home-barista that these have been replaced with brass. When I bought the machine in Sep 2019, I believe it stated a 2-yr warranty. Can you please send me 2 replacements?
    49. 0 votes
      Q I recently noticed water on counter - removed top from machine and found a plastic blue Y-fitting...... Read more answer now
      Asked by Adam on April 19, 2021 11:44 am
      Answered by the admin Please contact us directly via our contact us form on our web site with the issue and your full name/address, and we will get the part out to you right away. The brass kit is sold as an option on our web site.
    50. Well i’ve been using the same water, when i turn on the machine everything runs smoothly and steam boiler temp is stable then after about 10 mins it starts heating up and the pid says the steam boiler temp is at 210 degrees which is wrong since its overheating and steam coming out from the bottom. My machine is not even 6 months yet and its already acting up like this?
    51. 0 votes
      Q Well i’ve been using the same water, when i turn on the machine everything runs smoothly and stea...... Read more answer now
      Asked by Fiorenz on April 15, 2021 1:54 pm
      Answered by the admin Please read the other Q&A as an overtemp is created by the water on the PID sensor. It will need to be cleaned. You can learn more here if you are using https://www.youtube.com/watch?v=peX93sksu6k and https://www.youtube.com/watch?v=8UANO4f1bvw
    52. Hi, I bought a lelit bianca couple months ago from you guys, and now started couple days ago, the steam boiler will not stop heating up, I had to turn off the machine because the steam gauge went way past 3 and touching the pump pressure gauge 12. I turned off the machine and let it cool down, still same problem. And no its not my water! I’ve been using the same water with no problem
    53. 0 votes
      Q Hi, I bought a lelit bianca couple months ago from you guys, and now started couple days ago, the...... Read more answer now
      Asked by Florenz on April 12, 2021 12:34 pm
      Answered by the admin

      Thanks for the email. Since you know if it is not the water, we would be interested in your findings on the cause of overheating as every single case of an overheat has been attributable to the water. In fact, you can watch our video on this.

      Unfortunately, the PID sensor on the steam boiler will need to be removed and wire brushed. There is most likely a slight film from the water that is not allowing the sensor to read the proper temperature and thus causing the overheat, which is the higher pressure as indicated here. So far, the several customers who had this issue resolved it by cleaning the sensor, changing their water, or becoming more frequent in their water softener recharging (once per week) as well as replacing their water softener every 6 months.

       

    54. I saw the Q/A RE a similar issue I have with my Lelit Bianca (i.e. noticed more after my backflush that the lever handle felt stickier, almost metal-on-metal griding, and the response is that I might have removed the gel therein). Can you help me get the instructions on how to remove the lever arm and where to add the mentioned petrogel back into the assembly?
    55. 0 votes
      Q I saw the Q/A RE a similar issue I have with my Lelit Bianca (i.e. noticed more after my backflus...... Read more answer now
      Asked by Nicholas on April 8, 2021 2:26 pm
      Answered by the admin

      It is similar to our VBM video.

    56. Hi, I was wondering if there's an ECD on when the Lelit Bianca will be back in stock? Thanks.
    57. 0 votes
      Q Hi, I was wondering if there's an ECD on when the Lelit Bianca will be back in stock? Thanks. answer now
      Asked by Anne on April 6, 2021 1:17 pm
      Answered by the admin

      Right now, we are expecting May 15 or shortly after.

    58. I recently purchased a Lelit Bianca and make two latte drinks at 8:00 AM and 2 drinks at 2 pm everyday. Is it best to leave the machine in standby between usage or to turn it off? Which would reduce the wear on the machine?
    59. 0 votes
      Q I recently purchased a Lelit Bianca and make two latte drinks at 8:00 AM and 2 drinks at 2 pm eve...... Read more answer now
      Asked by Linda on April 5, 2021 3:28 pm
      Answered by the admin

      Our recommendation is power down an espresso machine if not being used for more than 2 hours.

    60. Hi, question: there are times the coffee is not hot enough, why would this be? Why does this happen sometimes? It is not consistently as hot as it should be. Thanks.
    61. 0 votes
      Q Hi, question: there are times the coffee is not hot enough, why would this be? Why does this happ...... Read more answer now
      Asked by Albert Sandler on April 3, 2021 12:28 pm
      Answered by the admin The machine needs a full 45 minutes to heat up. The portafilter and grouphead need to be hot as well the the cups should be preheated. Otherwise, you may have one of the thermosyphon pipe to and from the grouphead clogged with limescale which would prevent the proper flow of hot water. Please remove the water softener, half fill the reservoir with only a descaler or white vinegar, and run 4 cups through the grouphead only. Let sit unheated for 2 hours. Repeat once. Repeat with rinsed reservoir filled with fresh water. Test the machine.
    62. I have been having this issue for the last 2 months or so with my Lelit Bianca, - As soon as the brewing starts the pressure rises to say 9 bar (as usual) but then the brew head gauge on top shows a steady drop in pressure as the espresso is brewing and ends up at 6 bars or less by the time the brewing ends. I tried different coffee grinds, tamping / not tamping, infusing / not infusing, different amounts of coffee etc.. but nothing helps, the pressure drops as the espresso is brewing every single time. What should I do?
    63. 0 votes
      Q I have been having this issue for the last 2 months or so with my Lelit Bianca, - As soon as the ...... Read more answer now
      Asked by Alex on April 1, 2021 12:45 pm
      Answered by the admin

      Usually, if there is a problem within the grouphead, the pressure usually will not reach 4 bar. Please put in the blind filter and test with paddle in full open position (right side). If it reaches within 1 bar of the pump pressure gauge on the front panel, then this is pointing to the grinder.

    64. How can I purchase a part that is not list on your website? part description and number BACINELLA SCARICO (drain container) PL162BIANCA H37 8S331.
    65. 0 votes
      Q How can I purchase a part that is not list on your website? part description and number BACINELLA...... Read more answer now
      Asked by RichardP21032 on March 26, 2021 1:44 pm
      Answered by the admin

      We emailed you directly as this will be covered under warranty.

    66. Hey 1st-line, I am planning on ordering the Lelit Bianca as soon as you guys have them in stock (hopefully soon). I am wanting/needing to get a water purifier and softener system to direct plumb into it. I was looking at the BWT system which seems to be what most people recommend but I want to make sure I order the correct options. Would you guys be able to assist in what would work best for my setup and needs. Thank you
    67. 0 votes
      Q Hey 1st-line, I am planning on ordering the Lelit Bianca as soon as you guys have them in stock (...... Read more answer now
      Asked by Matthew on March 25, 2021 4:00 pm
      Answered by the admin

      Thanks for the inquiry. Our first recommendation is to use the machine in tank mode for a minimum of 3 weeks to make sure your water is ok with the machine - meaning not too pure which would cause an overfill issue.

      Second reason is that you can check the position of the machine before plumbing in. Then we can assist with the BWT as this system works quite well with the Bianca.

    68. , I have a Bianca I bought from you last year, It started leaking a decent amount of steam from the 3-bar safety valve, part 9700050 (not the vacuum breaker, which is correctly sealing after getting to temperature). I don't see a way to actually buy the part anywhere except a store that only ships to UK. Do you have any availabile? And, any tips on replacing it?
    69. 0 votes
      Q , I have a Bianca I bought from you last year, It started leaking a decent amount of steam from t...... Read more answer now
      Asked by Mat on March 22, 2021 5:24 pm
      Answered by the admin

      Please review our video about overheating. The PID sensor on the steam boiler probably needs to be wire brushed.

    70. I'm having an issue with my Lelit Bianca. The dispensing lever on the group is dragging unnaturally, as though scraping metal on metal. This issue progressed gradually from barely noticeable to what has now become more sever. Please advise to whom I can speak regarding this issue. Purchased 7/20
    71. 0 votes
      Q I'm having an issue with my Lelit Bianca. The dispensing lever on the group is dragging unnatural...... Read more answer now
      Asked by Rich on March 22, 2021 12:21 pm
      Answered by the admin

      This can happen from backflushing with too much detergent or water that is so pure that it removes the gel inside the lever arm on the grouphead. Coffee oils can sometimes revolve this. However, we do sell PetrolGel to insert  into the chamber when the lever arm is removed.

    72. I'm finding that the clear and brown silicone bumpers on the drip tray of my Bianca pop off very easily. I've already lost one of the brown pieces. Two questions: First, can you get hold of replacements? Second, do you have a solution to get them to stay on better? I was thinking about putting a small drop of silicone caulk behind each one.
    73. 0 votes
      Q I'm finding that the clear and brown silicone bumpers on the drip tray of my Bianca pop off very ...... Read more answer now
      Asked by Jeff on March 15, 2021 4:31 pm
      Answered by the admin

      Sorry to hear about this. Please try to insert/remove the drip tray on an angle. These will sometimes come off, but we have not seen much on our prototype machine in our showroom. These can be purchased on our web site. Please use the diagrams to search for part numbers. Sorry, sometimes part numbers change and we do not post part numbers.

    74. I was wandering if you could help. I bought a lelit from you around about september last year (picked up from your warehouse). Over the past few days i have noticed the lelit make a very strange noise when pulling espressos. Background: The lelit is used about 1/ day, cleaned every time, and i backflush with Cafiza at least 1 per month (every 2 weeks normally). I am using pure RO water with third wave, and no internal filter. Nothing is plummed in. Now. : At about 6 seconds into the shot, the lelit starts to make a very loud screeching noise (this is different to its normal sound). It used to go away by just tapping on the side, but now it persists. If i wait a few minutes and pull another shot, it will be fine, and then the sound will come back. I have check all the screws are tight from the outside etc. The rattle / screeching persists even when there is nothing placed on the top. Is there something i can do to stop the noise or how would i go about troubleshooting the problem? I have checked the forums but could not find any obvious solution?
    75. 0 votes
      Q I was wandering if you could help. I bought a lelit from you around about september last year (pi...... Read more answer now
      Asked by Sunir on March 12, 2021 7:04 pm
      Answered by the admin

      The water you are using is known to cause issues. Please use softened water. We would need a video emailed to us to determine the noise you are experiencing.

    76. 1. Lelit recommends PLA9201, detergent sachets. Do you carry or would you advise another product? 2. When will you receive Lelit 70lt water cartridge, or even the 35lt ?. I am nearing the endpoint of my supplied 70Lt one
    77. 0 votes
      Q 1. Lelit recommends PLA9201, detergent sachets. Do you carry or would you advise another product?...... Read more answer now
      Asked by Joseph on February 26, 2021 6:16 pm
      Answered by the admin

      We sell a bunch of different backflush detergents on our web site. All of them work well. Sorry, we will have the water cartridges in the next month or so. Sorry, demand has been very high.

    78. I have a foam knife steam tip that I want to use with my bianca lelit. However, the foam knife steam tip is a male 1/8" bspt pipe size 28tpi. I need an adapter for the foam knife steam tip to work with the bianca wand. What is the size and thread of the bianca steam wand?
    79. 0 votes
      Q I have a foam knife steam tip that I want to use with my bianca lelit. However, the foam knife st...... Read more answer now
      Asked by Elizabeth on February 22, 2021 6:40 pm
      Answered by the admin

      In many cases, manufacturers will not share their specifications so as to prevent manufacturers from easily copying. Their response to the size is M8,50x0.75-6g. Please note that every manufacturer reserves the right to change specifications without notice to us or to customers. Therefore, we are not responsible for any future changes based on this information.

      2200100 - REV00

    80. Hi! I just recieved my Bianca - but i seem to have a problem. The group head gauge is only getting to around 4-5 bars with the blind filter in with the pressure profiling valve turned completly, odd right?. Im using direct plumbing and I have checked if the machine is getting enough water, which it seems to. Also, Im getting enough water from both the hotwater and steaming valve - so Im thinking the problem might be with the brewhead itself. Do you have any idea what I might be doing wrong? or could there be something wrong with the machine? THANKS!
    81. 1 vote
      Q Hi! I just recieved my Bianca - but i seem to have a problem. The group head gauge is only gettin...... Read more answer now
      Asked by jf.saetterlassen on February 13, 2021 11:14 am
      A *Edit: I realized the the pump pressure doesnt go up at all when I brew. it simply stays a 2-3 bars. thats not right is it? Thanks for helping a n00b out :D
      Answered by the admin

      The brew pressure gauge should go up to 9-11 bar with the blind filter basket inserted into the portafilter inserted into the grouphead. AND the paddle turned all the way to the right. It can take up to 10 seconds to reach this bar pressure on the grouphead gauge. If it does not, please contact us.

      If you do get this pressure with the blind but NOT with your coffee, then the grind is NOT fine enough or you have too little coffee in the basket or both.

      A yeah then I think something is wrong.. I switched it back to the water tank just to see if it made any difference, but now it wont give me any pressure in the pump. Steam still seems to be working just fine! here's a picture of me using it with the basket inserted into the portafilter inserted into the grouphead, and the paddle turned all the way to the right. do you think I'll need the pump replaced? or is there something i can do to try to fix it? https://gyazo.com/9d1d56bec5c178b7810b5140125093dd
    82. Our lever is sticking a bit; especially in the last couple inches on the up-stroke. Thoughts?
    83. 0 votes
      Q Our lever is sticking a bit; especially in the last couple inches on the up-stroke. Thoughts? answer now
      Asked by Steve on February 8, 2021 4:47 pm
      Answered by the admin

      Too much backflushing with too much detergent. Should resolve itself with coffee oils. Otherwise, use PetrolGel to re-grease.

    84. I just ordered a Lelit Bianca. I will direct plumb it, and I'm wondering if you can tell me the fitting size that's on the end of the supplied tubing. I want to make sure I have the connections for my existing plumbing when the machine arrives.
    85. 0 votes
      Q I just ordered a Lelit Bianca. I will direct plumb it, and I'm wondering if you can tell me the f...... Read more answer now
      Asked by MichaelK07045 on February 5, 2021 6:59 pm
      A I have just direct plumbed mine and had no issues but then I did not use the supplied line. I already had a line for my old machine so just used a new john guest fitting under the machine. 3/8 standard I think?
    86. My Bianca will be inactive for 2 to 3 months. I want to prep for storage. It is unplugged and the reservoir removed. Is there anything else to do?
    87. 0 votes
      Q My Bianca will be inactive for 2 to 3 months. I want to prep for storage. It is unplugged and the...... Read more answer now
      Asked by March Young on February 2, 2021 6:40 pm
      Answered by the admin

      Drain the pump, boilers as best as possible, leave the grouphead lever up as well as both valves open. Try not to store in freezing weather.

    88. My Lelit Bianca should arrive Tuesday and I'm very excited. Thank you for all the information you provided for that. Eventually, or maybe soon, I will want to direct plumb my machine. I have a whole-house water filter for chlorine and other stuff, but my water is still quite hard, at about 250-300. Thus, I will need a water filter on the line for the Lelit. Can you recommend a water filter to get the appropriate hardness? I will likely use the machine for 3-5 shots/day on weekdays, and 6-8/day on weekends (along with more milk drinks on weekends). I thought that information might be useful for specifying a size of filter system. Thanks so much for everything.
    89. 0 votes
      Q My Lelit Bianca should arrive Tuesday and I'm very excited. Thank you for all the information you...... Read more answer now
      Asked by Frank on January 29, 2021 6:06 pm
      Answered by the admin

      We suggest recharging the Lelit water softener minimum once per week. Replace it every 6 months. In addition, look at the Oscar90 on our web site as an additional layer of water treatment to help prevent limescale build up - limescale build up causes the PID thermo-couples to not accurately asses the programmed temperature and cause an overheat situation.

    90. I purchased a Bianca through 1st-line and have a question. I typically turn the machine off at night and turn it on the next day when I'm going to use it. Sometimes, the first time I lift the lever to get water from the grouphead there seems to be air in the lines/grouphead because instead of just the sound of the pump and dripping water from the shower screen, like normal, it'll be airy sounding and bubbling water comes out for about 20-30 seconds or so before returning to normal. Is this normal or does this indicate some kind of issue? It doesn't seem to happen every time, which makes me think it's probably not normal. Thanks.
    91. 0 votes
      Q I purchased a Bianca through 1st-line and have a question. I typically turn the machine off at ni...... Read more answer now
      Asked by Brian T. on January 27, 2021 5:43 pm
      Answered by the admin

      It really depends. If the coffee boiler is warmed up and the steam boiler is still heating, there is an overshoot programmed on the coffee boiler to reach "about" 217 d F which would put the water at over boiling. You may also have the coffee boiler temperature too high, or your elevation is coming into play.

      If this happens after the steam boiler completely heated to programmed temperature, then you may have a small leak in the manual grouphead valve (spout on bottom of grouphead, not the front panel) or the OPV (overpressure valve which drains into the front panel along with the vacuum breaker valve on the ). This is something that will need to be watched - the top cover needs to be removed to watch the OPV.

    92. I'm looking for a single spout portafilter to use with a lelit bianca. Do you have anything in stock that I could use?
    93. 0 votes
      Q I'm looking for a single spout portafilter to use with a lelit bianca. Do you have anything in st...... Read more answer now
      Asked by Raz on January 26, 2021 6:33 pm
      Answered by the admin

      Sorry, we do not see any from Lelit. The only thing we can suggest is buying the dual spout version and purchasing a generic single spout.

    94. I see that you recommend using a surge suppressor with the Bianca. I’m already using a Wemo outlet timer. Do you recommend plugging the Wemo into the surge suppressor, or the surge suppressor into the Wemo? Thank you!
    95. 0 votes
      Q I see that you recommend using a surge suppressor with the Bianca. I’m already using a Wemo outle...... Read more answer now
      Asked by Billy Gurske on January 24, 2021 7:09 pm
      Answered by the admin

      Outlet, then WEMO, then surge suppressor, the machine plug.

    96. I need the steam tip for this machine. I contacted Lelit direct and they gave me the part number 2200108. Do you have this part?
    97. 0 votes
      Q I need the steam tip for this machine. I contacted Lelit direct and they gave me the part number ...... Read more answer now
      Asked by Gaz on January 21, 2021 8:54 pm
      Answered by the admin

      Sorry, we are currently out of stock. These are on order and will be available in about 2 weeks or more.

      Answered by the admin

      We just received our parts shipment.  Here is a link to the part: 2200108

    98. I recharged the water softener for the first time. I followed the instructions on your website and tried the test for the change in pump noise. I don't hear a change with the pump noise when I pinch the hose. I have tried the test with the softener and without. I watched the video on your website and it was an obvious change in the noise and I am not hearing it with mine. There is water flow throughout the entire test. I took videos of the tests I did that I can send to you if it helps. Maybe I don't know what I'm supposed to listen for. Thanks.
    99. 0 votes
      Q I recharged the water softener for the first time. I followed the instructions on your website an...... Read more answer now
      Asked by Lou on January 21, 2021 5:40 pm
      Answered by the admin

      Remove and reset the parts inside the reservoir. There could also be a crack in the water softener or a pinhole in the hose.

    100. Hello! I've seen several times now that when I turn my Lelit Bianca on and let it warm up, when I return 30-45min. later it's sitting at >100C. Today I saw it as high as 113C. This results in water that forcibly boils out the group head until I pass a bunch of water through (and I've also tried putting a cold wet cloth on the group to help it). This doesn't happen every time I warm it up... maybe more like every 10th or 15th time. Have you ever seen behavior like this with the E61 or the Bianca? It acts kind of like the higher-pressure boiler is somehow back-bleeding over to the group boiler, or just that the thermostat is failing intermittently. I’m not a technician, but I’m fairly competent with mechanical systems. If you’ve got a guess as to where I should start looking (based on previous reports) I’d really appreciate it!
    101. 0 votes
      Q Hello! I've seen several times now that when I turn my Lelit Bianca on and let it warm up, when I...... Read more answer now
      Asked by Kevin on January 20, 2021 6:43 pm
      Answered by the admin

      There is an algorithm to overheat the coffee boiler so the steam boiler can get full power to heat up faster. Otherwise, like other dual boiler espresso machines, the power alternates between both boilers and the stability decreases.

    102. I’ve been noticing some issued with my previously ordered machine 1st: steam is coming out from the the little nub to the drip tray when warming up and dripping water 2nd: the water from the brew head comes out as steaming, raging hot.
    103. 0 votes
      Q I’ve been noticing some issued with my previously ordered machine 1st: steam is coming out from t...... Read more answer now
      Asked by Florenz on January 18, 2021 6:10 pm
      Answered by the admin

      We have seen overheat situations attributable to limescale build up on the PID sensors in both boilers. It is imperative to properly treat the water as preventative maintenance.

      Remove the water softener and water from the reservoir. Fill the reservoir with 32 ounces of white vinegar.  Run the white vinegar through the grouphead and let sit for 2 hours and then rinse the reservoir, fill with water, and flush out the white vinegar. test th emachine to see if the issue improves. If it does, then the steam boiler sensor will need to be manually cleaned with a wire brush. Contact us.

    104. I am interested in getting a Lelit Bianca as a new machine, but I might leave to a different country which potentially uses different Hz other than 60Hz in US. Is this pump used as a part of Lelit Bianca or compatible to ? If so, can I simply replace this pump to properly use the machine later?
    105. 0 votes
      Q I am interested in getting a Lelit Bianca as a new machine, but I might leave to a different coun...... Read more answer now
      Asked by paul on January 12, 2021 7:31 pm
      A First off I love my Bianca absolutely no buyers remorse. I would hold off buying if you are going to be leaving north America. Most of the world uses 220v electricity and North America uses 110v. I grew up in a military family and we moved often. Anything that I brought from the states had to run through an external transformer. I wouldn't risk it with such a high end machine.
    106. ooking at the BWT installation kit. I'll be plumbing a Leliit Bianca and have a couple questions: *What do I need for adapters, if any, to connect with the Bianca? *Will the included Bianca braided hose connect connect directly, or should I also order the connection hose that is listed in the BWT kit? *When do you anticipate the pressure regulator to be back in stock?
    107. 0 votes
      Q ooking at the BWT installation kit. I'll be plumbing a Leliit Bianca and have a couple questions:...... Read more answer now
      Asked by John on January 8, 2021 6:09 pm
      A The Bianca uses a European sized water connection (BSPP) There are adaptors that you can order to convert to US standard, The adaptors are not avaialable in a hardware store and have to be ordered online. I believe (99% Certain) that the BWT comes with this adaptor.
    108. Hello, wanted to get some advice on my Lelit Bianca. It seems to leak out a little bit of water underneath the machine. It's not from the water catcher tray under the grouphead, it seems to be coming from the backside, specifically the back right of the machine. Unfortunately, it is staining my countertop every time this happens. I flipped the machine over and everything looks to be connected properly, I took a photo of that and can share the underside if that helps. The leaking water also seems to have a greenish hue to it if that helps you to identify the source. It doesn't look like the water I am putting in the machine which is very clear because I only use distilled water in the machine just as an FYI.
    109. 0 votes
      Q Hello, wanted to get some advice on my Lelit Bianca. It seems to leak out a little bit of water u...... Read more answer now
      Asked by Robert on January 4, 2021 10:31 pm
      A There’s a Y connector inside the machine that combines 3 hoses. It has been known to fail and melt. It is a greenish color. If you call and talk to Jim he can help you get the replacement part. The same thing happened to me. I think it happens when the machine is on constantly for a long time. The piece is plastic but it’s super easy to fix.
    110. I am interested in replacing my Rancilio Silvia with PID with the Bianca. I do have a couple of questions as my kitchen cabinets and the location could be challenging. Here are my questions: The Height of the machine is listed as 15.625 inches. Are the machine feet adjustable and if they are is the high quoted at the minimum or maximum position? I have 16.50 clearance so it will be a very tight fit, but I am not worried about cups fitting on top. I would likely need to side mount the water reservoir. I know the weight of the machine is 59 pounds and we will likely need to pull it out for filling water. How easily does it slide on granite counters? Direct plumbing would require significant work as there is no water source near the machine and access would require backsplash or granite cutting. Thank you and I am looking forward to your response.
    111. 0 votes
      Q I am interested in replacing my Rancilio Silvia with PID with the Bianca. I do have a couple of q...... Read more answer now
      Asked by Ray on January 4, 2021 6:32 pm
      A It doesn't slide on granite, it sits there quite firmly thanks to its considerable weight. I think there's rubber under the wooden feet.
      A I own a Bianca and have similar issues on direct plumbing - here are my thoughts: 1) Consider a sliding tray to facilitate sliding the machine out for adding water and for cleaning tank - the water tank should be cleaned weekly; 2) I use distilled water and Third Wave (espresso packets) and keep a gallon handy for refills. 16.5” should be fine on clearance provided you do not intend to store cups on top as you reference. My original Bianca sits right at 15” high BUT the total height is closer to 16” when you consider the “peg” which allows you access to the water tank. In any case I would also consider the front-to-back measurement which is approx 20” (not including portafilter handle. I would want clear access to valve at portafilter etc to operate the Bianca. I would want about half in the clear to operate the Bianca.
      A I also upgraded my Silvia PID to the Bianca. As others have stated, it wont slide easily on granite (I consider this a feature, the Silvia would sometimes move as I locked in the PF) and it is 15" at the top of the machine with the feet all the way in. I will say that even if it physically fits, you might want to consider the heat/airflow. The double boiler puts off quite a bit more heat than my Silvia v3 PID did and I personally would not want it that close to my cabinets. I suppose you can, but its worth thinking about putting the machine somewhere else if that is possible in your home. Many folks make dedicated coffee stations and I may do this as well at some point. With the double boiler and generous drain, you can do a lot without immediate access to a sink.
      A Hello, we have a similar cabinet height and no available space without overhead cabinets in our kitchen. Our Bianca is stored under a corner cabinet which is deep enough to completely cover Bianca. The feet adjustment is very minimal. I installed felt pads with adhesive on the feet so it slides easily on the counter. This enables us to move Bianca to fill the water. Every evening, I pull it from under the cabinet out so we can use the cup warmer. We use a smart plug to start Bianca every morning. I leave it out close to the counter edge for use. When we finish, we fill the water and then park Bianca back in the corner. We occasionally operate Bianca while under the counter. The heat is not an issue. Fantastic machine. We love it....
      A Just wanted to say thank you for the responses it has helped me significantly and I am more comfortable going forward.
    112. I recently purchased the bianca v2. I want to plumb my machine to a 5 gallon jug. Do you sell all the parts necessary for this conversion?
    113. 0 votes
      Q I recently purchased the bianca v2. I want to plumb my machine to a 5 gallon jug. Do you sell all...... Read more answer now
      Asked by Juan on January 4, 2021 5:42 pm
      Answered by the admin

      Sorry, we can not recommend this water source. First, there is usually not enough water pressure in most cases. Second, you are making the Bianca pump do double duty of pulling and pushing while the Bianca tank is designed with a gravity feed. Third, if you run out of water while the steam boiler is trying to refill, there is a possibility that the heating element will go through a meltdown without water and the safety thermostat. Lastly, a water treatment system needs to be in place. Again, we strongly advise against this water source.

    114. Hi, I recently purchased the Lelit Bianca and am wondering if it would be ok to use the water from my iSpring RCC7AK reverse osmosis system in it? This is re-mineralized reverse osmosis water, not just straight RO water. I understand RO water can cause issues due to being TOO pure and acidic, but this system is designed to add back in healthy minerals at the final stage to balance it back to an alkaline state. I'm hoping someone has some experience with this and could let me know if it's safe. I'd hate to do anything that may damage or cause the machine to not function as intended. Thank you!
    115. 0 votes
      Q Hi, I recently purchased the Lelit Bianca and am wondering if it would be ok to use the water fro...... Read more answer now
      Asked by Brian T. on December 18, 2020 7:57 pm
      Answered by the admin

      Unfortunately, we cannot say YAY nor NAY as we do not know what are the short or long term effects are.

      A I would suspect that it would be fine. If you are not a Home Barista member, I suggest joining and asking in the forum. They have some there that are quite knowledgeable about water issues. www.home-barista.com
    116. Hi, I recently purchased a Lelit Bianca from you, I wanted to know if the basket it a) uses is a standard 58mm basket and b) do you carry a VST or similar pro basket that is compatible.
    117. 0 votes
      Q Hi, I recently purchased a Lelit Bianca from you, I wanted to know if the basket it a) uses is a ...... Read more answer now
      Asked by Isaac on December 15, 2020 10:55 pm
      A Yes, they are standard 58 mm baskets.
    118. Hello I am trying to order a new Gicleur for my Lelit Bianca that I purchased in June. The parts diagram does not break it down to individual pieces and only shows the assembly (#1000185). Is there any way to order just the brass Gicleur?
    119. 0 votes
      Q Hello I am trying to order a new Gicleur for my Lelit Bianca that I purchased in June. The parts ...... Read more answer now
      Asked by Andy on December 10, 2020 7:37 pm
      Answered by the admin

      One of our reps will contact you for further assistance.

    120. Sorry, we have removed all references to other web sites. Referred to you by xxxxxxx whom I purchased a Bianca from as they did not have the part in stock. I am looking for the 4-hole steam tip for my Lelit Bianca but unable to locate it on your website. I do not have the part number but the official link of the part is. Appreciate if you could get back to me with some details or purchasing instructions. Thank you so much!
    121. 0 votes
      Q Sorry, we have removed all references to other web sites. Referred to you by xxxxxxx whom I pu...... Read more answer now
      Asked by Gaz RK on December 2, 2020 9:56 pm
      Answered by the admin

      Sorry, we do not have references from Lelit on the 4 home steam tip. Please provide a Lelit part number. We believe your references were for an aftermarket part.

      A https://www.1st-line.com/buy/lelit-bianca-dual-boiler-pid-espresso-machine/: A Whirlwind of Accessories! It’s AMAZING how much Lelit packed into their accessory box!Accessories on the machine – 2.5-liter removable water reservoir, stainless steel drip tray & grate, and effective March 30, 2020, the four-hole steam tip replaces the two 1mm holes steam tip. You will find the nozzle with two holes at 30° and 1mm of diameter (22/100) directly assembled on the machine. The nozzle with four holes at 60° and 1mm of diameter (22/108) will be positioned in the supply box.
    122. I don’t use the hot water spout often, but today I tried to use it and instead of a steady stream of hot water, the spout simply dripped and spit hot water. How should I trouble-shoot this?
    123. 0 votes
      Q I don’t use the hot water spout often, but today I tried to use it and instead of a steady stream...... Read more answer now
      Asked by Jeff on November 20, 2020 6:46 pm
      A Couple of things come to mind: 1. Is your steam boiler on? If not, I don’t believe water will come out. You can turn it on/off using the + and - buttons to control the menu. 2. Is your machine fully up to temperature? If mine isn’t, the water comes either very slowly or not at all.
    124. Hi, I sent an email last night with pictures of the paddle taken off and a view of the gicleur. After taking that apart, I reassembled and still have water flow from the grouphead with the paddle all the way to the left. I just want to make sure you got the pictures and what the next step is in diagnosing the issue. Thank you, Max
    125. 0 votes
      Q Hi, I sent an email last night with pictures of the paddle taken off and a view of the gicleur. A...... Read more answer now
      Asked by Max DeMusis on November 11, 2020 5:21 pm
      Answered by the admin

      Thanks for the emails. We had one previous case where the threading on the top nut because worn. We send out a replacement nut which should resolve. If not, please email us directly.

    126. Hello, I am following up my earlier question regarding the paddle all the way in the left position. I tried running vinegar through as suggested and I am still getting water that weeps from the grouphead. Also I tried repositioning the paddle as the other person suggested using an Allen wrench and am still having the same problem. Please advise what else I can do to fix this situation. I look forward to your reply. Thank you, Max
    127. 0 votes
      Q Hello, I am following up my earlier question regarding the paddle all the way in the left positio...... Read more answer now
      Asked by Max DeMusis on November 10, 2020 7:24 pm
      Answered by the admin

      Turn paddle to full open. You will need to remove the paddle and needle valve nut (not bottom larger nut). Then check the gigluer inside. Email us pictures.

    128. Hello, I've had my Bianca for about 2 months now and am starting to get into the pressure profiling with the paddle. I have a question regarding the flow of water from the grouphead with the paddle all the way to the left. If the paddle is all the way to the left and I engage the brew lever, should there be no flow from the grouphead? I still get water that weeps from the grouphead. If I move the paddle over the water does increase in flow, but I just want to make sure that this is normal. I've seen Dave Corbey's video on Youtube and he uses a blind filter basket with the paddle all the way to the left. He then gradually increases the pressure to 2 bar in the grouphead and then when he moves the paddle all the way back to the left, he is able to hold the pressure at 2 bar. I tried this experiment, but since there is still flow from the group with the paddle to the left, eventually the pressure will increase up to 9/10 bar. Please advise and let me know if this is normal or if there is a remedy to this. I just want to make sure I am getting the most out of Bianca. Thank you!
    129. 0 votes
      Q Hello, I've had my Bianca for about 2 months now and am starting to get into the pressure profili...... Read more answer now
      Asked by Max DeMusis on November 10, 2020 3:52 pm
      Answered by the admin

      There should be zero flow when the paddle is to the left. Issues can arise if limescale builds up. We have seen cases of limescale that have stopped a good seal from occurring with the paddle all the way to the left.

      In addition, we are starting to realize that limescale may be a culprit in the gigleur from breaking off because customers may be tightening the paddle with more force to create a zero flow, and then the needle gets stuck in the gicleur, which then breaks off.

      It is best to put the machine in tank mode, remove the water softener, and run 16 ounces of vinegar ONLY through the grouphead full open on the paddle. Sit for 2 hours. Rinse with 32 ounces of water. Test.

      A The machine doesn’t come set for having no-flow with the paddle all the way left. In order to make that possible, you need a very small Alan wrench that can loosen the screw keeping the paddle attached to the top of the E61. Push the paddle all the way left, unscrew the Alan screw on the backside of the paddle, lift the paddle off it’s mount and adjust it so that the paddle is in a position further to the right before dropping it back onto the mount. Once you do that, you can move the paddle even further to the left until there is literally no water coming through and it will allow you to achieve 0 bar. Just tighten the screw back down once you’ve reached this position and you’ll be set.
      A Thank you for the response and I will try doing as suggested with the vinegar and report back. I forgot to mention in my initial question that I have already tried adjusting the paddle with an Allen wrench. As far as I know, I've never been able to get zero flow with the paddle to the left since day 1. I only use Poland Spring bottled water. Maybe I should use different water? Thank you
    130. Hi, I see there are a few choices for the cleaning liquid when doing the backflushing. Does it matter which I buy for this machine? Any recom which to buy for this machine? TIA.
    131. 0 votes
      Q Hi, I see there are a few choices for the cleaning liquid when doing the backflushing. Does it ma...... Read more answer now
      Asked by Albert Sandler on October 30, 2020 7:39 pm
      A I use Cafiza for back flushing.
    132. The safety valve on the steam boiler is leaking. It is leaking steam at any pressure and have verified from below 0.5 bar. I was able to pinch off the hose to stop the steam so I know it is that valve. Is this caused by the boiler being too full or is the valve bad? If it is too full do I need to clean off a sensor?
    133. 0 votes
      Q The safety valve on the steam boiler is leaking. It is leaking steam at any pressure and have ver...... Read more answer now
      Asked by Todd on October 15, 2020 8:03 pm
      Answered by the admin

      The boiler could be too full. Or, there is limescale in the valve. With the machine cold, the safety valve should be removed and inspected on the inside. However, it should not be taken apart.

    134. Had my Bianca since Feb of 2020, but I’ve noticed just since this past week or so that when I engage the lever to pull a shot, the machine sounds significantly louder than it ever has. The pump seems to come on very loudly for the first 2-3 seconds of a shot and then it quiets back down. But it doesn’t sound good and has me a little concerned about what may be going on with the pump. Have you come across this with any machines yet? Hoping it will right itself, or I can do something easy to get it back on track to being super quiet like it’s supposed to be.
    135. 0 votes
      Q Had my Bianca since Feb of 2020, but I’ve noticed just since this past week or so that when I eng...... Read more answer now
      Asked by cdcampbell022 on October 1, 2020 6:57 pm
      Answered by the admin

      Yes, this happens when the in tank water softener is not charged minimum every 2 weeks or when the in tank water softener is not replaced every 6 months.

      If plumbed in, it can be too much or too little water pressure, and the same as tank mode when a water softener or filter is inline.

      So far, we have not replaced any pumps since September, 2018 when we started selling the Lelit Bianca.

      A Ive been good about charging the softener, so I guess I just need a new one at this point. Will changing it out alleviate the issue, or has it developed into an actual problem that needs to be worked on if it’s making noise like this?
      A So if it’s recharged/replaced, will the pump go back to its normal operation, or has it developed at this point into something that will require maintenance?
      Answered by the admin

      You can test without the softener to see if the problem goes away. If it does not, a quick descaler (without softener in place) can be run through the grouphead.

      A Took the softener out of the tank, and it didn’t solve the issue. Then ran descaler thru the group, and that also has not quieted the initial loud engagement of the pump. Any recommendation on the next step to troubleshoot? I really don’t want to have to bring the machine in to be tinkered with if I can avoid it, but the noise is pretty unpleasant.
      A Well to put a cap on this problem, replacing the filter solved the noise. I guess the pump was just overworking and unable to pull water thru the old filter as well the plastic strainer that is in place when the filter is removed. Glad it was an easy fix, and thanks for the advice!
    136. The pressure relief valve that comes out of the front faceplate behind the bottom of the E61 grouphead starts venting steam at 190*F and never stops. I think it’s venting from the water boiler because opening the water valve sometimes stops the venting briefly, while opening the steam valve never has any effect. I am hoping there is a way to correct this problem without shipping the unit anywhere
    137. 0 votes
      Q The pressure relief valve that comes out of the front faceplate behind the bottom of the E61 grou...... Read more answer now
      Asked by Rob Martin on September 30, 2020 4:35 pm
      Answered by the admin Upon warm up, this multi-purpose spout is supposed to allow steam to exit and then the vacuum breaker valve seals up. For the last 3 months, we have been dealing with a lot of issues created by water type. The only scenarios when this spout will push out water is a) the pump is running and the OPV overpressure valve for the pump goes over 11-12 bar (check gauge on front), or b) the water is too pure, and the steam boiler is overfilling (pump is running very often to fill steam boiler - check pump gauge on front) and the safety valve opens to allow excessive water to the drip tray. Next... The water that exists this spout does not come from the coffee boiler itself. By removing water from the hot water valve means that the steam boiler is overfilled and the vacuum breaker valve can not close. A different water may need to be run through the hot water valve. Or, the steam boiler temperature is higher than programmed. This last item is that the PID temperature sensor has limescale from hard water OR a film from purified water that is not allowing it to read correctly. In other words, the steam boiler is overheating and excessive steam is coming out of the safety valve. The steam boiler PID sensor on top of the steam boiler will need to be disconnected from the brain unit in back, then the sensor removed without twisting the double red wire. Wire brush the sensor. Finally, more details will be needed to rectify this situation.
    138. The brew lever on my 18 month old Bianca is now "stickier" to engage and harder to pull than it used to be. Can someone point me to a way to fix this?
    139. 0 votes
      Q The brew lever on my 18 month old Bianca is now "stickier" to engage and harder to pull than it u...... Read more answer now
      Asked by JimFr on September 25, 2020 12:18 pm
      A most likely means it needs a cleaning. Backflush more than a few times with the blind, but then also with cleaner.
      A You need to lubricate the lever at least a couple times a year. More if you do frequent detergent backflushes. I use Molykote 111. There are videos on Youtube of how to lube an E61 if you need guidance.
      A Mine has also.However, EVERY espresso machine I have owned (4) with a lever has done the same exact thing in time. I don’t like it either! I have had it get better after backflushing with detergent and after an espresso shot is made. I suppose that the oil in the shot lubricates it. I have also (on previous machines) disassembled and lubricated the internal lever parts. It restored the easy smooth pull action for a couple of weeks and then it was back to the same thing. I have come to the conclusion that it is just the “nature of the beast”! Hopefully, someone else with more knowledge has a better answer!
      Answered by the admin

      More than likely,  the internals, of where the lever inserts, needs lubrication. We do sell Petrolgel for this.

      This is caused by build up of excessive oils from the espresso extraction, too much detergent used in backflushing, too many backflushing sessions with detergent, and in some cases we have see, water that is too pure in that it strips away the oils.

    140. Hello, I recently purchased a Lelit Bianca from you and I am in love with this machine! My only issue is the steam wand is very loose. It doesn't stay in place and it tends to move especially when I am in the middle of steaming milk, which makes it a little frustrating. I am guessing that I just need to tighten the little nut that is just above the steam arm, but I was wondering if you could tell me what size it is before I touch anything. Also please let me know if there is another possible solution to this problem. Thank you!
    141. 0 votes
      Q Hello, I recently purchased a Lelit Bianca from you and I am in love with this machine! My only i...... Read more answer now
      Asked by Max DeMusis on September 19, 2020 9:58 am
      Answered by the admin

      Sorry to hear this. An adjustable can be used as well as a 22mm crescent wrench can be used to tighten the holding nut.

    142. As a first time Lelit Bianca consumer, what maintenance schedule do you recommend I perform for the Bianca? When backflushing, can we use Urnex Cafiza Cleaning Tablets? I am currently using Distilled Water and using the filter softener that came with the machine. Should I add Third Wave Water Tablets?
    143. 0 votes
      Q As a first time Lelit Bianca consumer, what maintenance schedule do you recommend I perform for t...... Read more answer now
      Asked by Giovanni on September 16, 2020 5:24 pm
      Answered by the admin

      Recharge water softener minimum every 2 weeks with a salt cold water bath for 20 minutes, then cold water rinse with faucet running for 5 minutes. Hard water more often on recharge.

      Please note you are not using distilled water. If you did, the steam boiler would be overfilling and water would constantly push through the front spout on the front panel. We can only suggest using soft water, and not purified, distilled, nor reverse osmosis water.

      As for Third Wave water tablets, we have customers in the past 3 months with overfilling issues on their heat exchanger and double boiler machines as well as 2 Bianca owners experiencing issues. Hence, we can not recommend it unless other owners have used it successfully.

      Answered by the admin

      Also, back flush with detergent once every 50 extractions using our procedures with the paddle in the full open position.

    144. I just received my new Lelit Bianca from you! It is still in the box. I was wondering (before I set it up) if I need to use the included water filter or not. I will be using ONLY reverse osmosis water and adding 3rd Wave Water (espresso blend) packets. Those packets contain magnesium and calcium I noticed. But it is recommended in so many forums about espresso machines to add these packets to RO water, or distilled, in order to help bring out the flavors of your espresso. So, I wanted to know, since I am going to only be using this water with the packets, will I still need to use the filter (that would then take out the magnesium and calcium that the packets will be adding to the water)?
    145. 1 vote
      Q I just received my new Lelit Bianca from you! It is still in the box. I was wondering (before I s...... Read more answer now
      Asked by David on September 14, 2020 4:16 pm
      Answered by the admin

      From a liability perspective, 1st-line has to recommend using the water softener. Without it, we would get blamed for limescale. Unfortunately, we have not tested this scenario. The other issue is different RO systems produce different results in the water. In other words, we have seen some RO systems create too pure water where the steam boiler is overfilling and leaking, and we have seen other systems where limescale builds up inside the machine.

      In your case, we suggest using the softener. If the boiler overfills and the front spout is continuously releasing water from an overflowing steam boiler, then you can choose to remove it. If the steam boiler still overfills, then the water may still be too pure.

      This will become a trial by error scenario as there are so many different scenarios for water.

    146. My problem is not with the Bianca per se but it shows me a problem I might be having with my grinder. I use the Eureka Atom grinder with my Bianca and I've noticed that the brew pressure gauge sometimes goes to 8-10 and sometimes much lower like 4-6. When my grinder has a full chute of beans, the brew pressure gauge will go to 8-10. When the chute starts to have less beans, the brew pressure will only go to 4-6. I guess this is because when the chute is full, it adds a downward pressure and affects the grind. Is this normal or is there something wrong with my grinder? Only solution currently is to keep the chute full of beans.
    147. 0 votes
      Q My problem is not with the Bianca per se but it shows me a problem I might be having with my grin...... Read more answer now
      Asked by Calvin on September 11, 2020 5:18 pm
      A A quick way to test your theory is to get a jewelers scale that can measure grams and weight the output of the grounds. I have an atom 75 and the Bianca and haven't experienced your issue.
    148. Hi, re backfashing: do you have to use backflash solution/detergent or it is just as effective & ok to backflash as is w/o the solution/detergents. So far I have been doing it w/o any detergent. Thanks.
    149. 0 votes
      Q Hi, re backfashing: do you have to use backflash solution/detergent or it is just as effective &a...... Read more answer now
      Asked by Albert Sandler on August 30, 2020 1:57 pm
      A The detergent is designed for coffee machine and edible. It is much more effective in removing coffee ground and oil.
      A Hi, I've owned a few expensive machines and have used Cafiza on all of them. I'm wondering why you are resisting to use something with your backflush technique, given you have such an expensive machine? I even use cafiza on my wine glasses- it's very non abrasive and rinses completely! Think of it this way- you wouldn't think to use your dishwasher without dishwashing soap even though it has very hot water... the grease from the coffee oils are very resistant and bake on with the heat from the machine- especially if you leave a dirty puck for any length of time. The cafiza, when backflushed properly a few times in succession works to remove the baked on oils. I would DEFINITELY use it and remove the shower screeen every now and again to clean that properly as well. Coffee oil is very corrosive. Don't forget to do an occasional decalcification- I live in NY and just had my old machine refurbished and the repair service said there was some signs of calcification even with NY water! Lastly- use those cleaning pellets once a few weeks or so in your grinder- they work really well for the same reason as the cafiza! Good luck.
      A You don't have to do anything. The advantage of using a detergent is that it cleans out old coffee residue from the oils which breakdown and become bitter. They also clog up mechanical parts and eventually cause failure. I didn't back-flush my machines for years and kept going through them every year or so. I bought my first machine from 1st-line about 20 years ago, thinking a better machine would last longer. It did... about 3 years. And then it failed. I contacted 1st-line and they told me to try back-flushing before replacing any parts. That not only saved be a big repair bill, the coffee tasted much better. Now I do it every 2 weeks or so.
    150. 1. Does the backlit power on/off button stay on when pressed? Or must you manually press it to the "on" position each time you want to turn it on? (I am asking because if I purchase one, I would like to attach it to a Wifi switch so I can leave the actual switch turned on yet be able to power it on remotely to allow it to heat up) 2. When do you expect to have the Bianca in stock again?
    151. 0 votes
      Q 1. Does the backlit power on/off button stay on when pressed? Or must you manually press it to th...... Read more answer now
      Asked by David on August 24, 2020 7:46 pm
      A I've used a WiFi switch from the day I bought my Bianca. It turns on every morning at 5AM.
      A You can leave the button pushed in, and then plug it into a timed/WiFi outlet and it’ll go on and off on schedule.
      A The machine works perfectly when paired with a smart plug; the power on button stayed depressed when engaged / pressed which allows a smart plug to control on/off schedule. I'd recommend getting a Wemo smart plug or any smart plug rated for 15 amps.
      A Yes, it stays in the on or off position when you press it. I use a wifi outlet and it works great.
      A No it does not stay on. If you use a wifi power switch, make sure it doesn’t surge power when it’s switched on or it might fry the computer chip.
    152. Hi I purchased Bianca (V1)early this year and like it so much. I really enjoy to make coffee every morning. Since most of the time I drink latte so I rarely need the hot water function. Recently I turned the right knob and tried to get some hot water, but there was nothing coming out. Not sure what's going on. Can you please help me fix this issue? Thank you.
    153. 0 votes
      Q Hi I purchased Bianca (V1)early this year and like it so much. I really enjoy to make coffee ever...... Read more answer now
      Asked by Eric on August 19, 2020 4:03 pm
      Answered by the admin

      We have seen this issue last week with a different Bianca customer. It is imperative to use SOFT water, and not hard, purified, distilled nor reverse osmosis water.

      With hard water, limescale will typically slide down the boiler wall and accumulate at the bottom of the boiler. The accumulation will clog the brass output coupling that connects to the pipe that leads to the back of the hot water valve. This coupling on the bottom of the boiler will also build up oxidation from purified waters that can also block this coupling.

      There are 3 ways to correct this. Machine should be in tank mode and not connected to any plumbing. Unplug electrical cord from electrical outlet in 1st and 3rd cases where machine is taken apart.

      The preferred but more difficult way that our technicians will do is

      a) Remove the water tank assembly, top cover and body from the machine. Remove drip tray and and any other loose items.
      b) Disconnect the pipe from the back of the hot water valve
      c)  Turn machine upside down so the bottom of the steam boiler faces up
      d) Disconnect the pipe from the hot water valve from the coupling on the bottom of the steam boiler
      e) Remove the coupling for manual descaling and cleaning.
      f) Reassemble with plumbers tape only on the coupling going into the steam boiler. The other 2 connections are compression.
      g) Test the hot water valve before placing the back cover back on. Check for any leaks.

      The easier way, but longer way, without disassembly is...

      a) Put the Bianca in tank mode, remove the water softener, and reconnect the hose to the adapter inside the reservoir. Power on to full heat.
      b) Fill the reservoir half way with descaling solution or white vinegar
      c) Place the steam wand tip into a large cup, cover the cup with a towel, and let the steam continually run
      d) It will take hours for the descaling solution to get in to the steam boiler.
      e) When the reservoir runs out of solution or vinegar, refill with water.
      f) Let the machine stay heated, please another large cup under the water wand tip and open the water valve. If solution/vinegar exist the wand, the problem is solved. If not, repeat the process with the reservoir filled with a half tank of solution or white vinegar.
      g) If successful, fill reservoir with cold water, and drain a tankful of water through the hot water valve. The process to avoid damage is remove 4 ounces, let machine refill from reservoir, remove another 4 ounces, let machine refill from reservoir, and repeat until steam depletes. Steam pushes the water out of the hot water valve. Let machine make more steam so more water can be pushed through.

      The third way is...

      a) Allow machine to be fully cold. Remove tank assembly and top cover.
      b) Disconnect the wire to the probe nearest to the outside side wall. Do not touch nor remove the other wire as it will damage the PID sensor.
      c) Remove the probe. There are two nuts, and removal is with the larger nut. Do not pull on the probe nor loosen the smaller nut as this will damage the boiler refill probe.
      d) Get a funnel and pour about 8-16 ounces of strong descaling solution or white vinegar into steam boiler.
      e) Reassemble probe into boiler and re-attach wire.
      f) Let sit for 8 hours.
      g) Warm up machine and test the hot water valve.
      h) If successful, fill reservoir with cold water, and drain a tankful of water through the hot water valve. The process to avoid damage is remove 4 ounces, let machine refill from reservoir, remove another 4 ounces, let machine refill from reservoir, and repeat until steam depletes. Steam pushes the water out of the hot water valve. Let machine make more steam so more water can be pushed through.

    154. 1. The Bianca manual says to backflush once a month and your instructions say to backflush each 50 extractions at minimum (which is about 10-14 days for me). I prefer to backflush every 50 extractions but was wondering whether backflushing more frequently than monthly could cause any damage to the machine. 2. Is the Ascaso detergent the recommended one for backflushing the Bianca? (I couldn't find the Lelit detergent the Bianca manual refers to)
    155. 0 votes
      Q 1. The Bianca manual says to backflush once a month and your instructions say to backflush each 5...... Read more answer now
      Asked by fs on August 17, 2020 6:34 pm
      Answered by the admin

      Everyone has different opinions based on backflushing.

      Excessive backflushing can cause excess stress on any espresso machine pump. Hence, we always recommend short backflushing. In addition, too much detergent can create clogs in the grouphead.

      Any quality backflushing detergent is acceptable.

    156. The water tank sensor stopped working and it no longer stops the machine when the tank is empty. The floating white part in the sensor is not stuck (it goes up and down freely with the water level) but doesn't have any effect on the machine. How can I fix this?
    157. 0 votes
      Q The water tank sensor stopped working and it no longer stops the machine when the tank is empty. ...... Read more answer now
      Asked by fs on August 17, 2020 6:30 pm
      Answered by the admin Best to reset the sensor by powering off machine, remove black wire under reservoir and machine and re-plug back in.
    158. I have the Quickmill E61 flow control device but i like the Bianca wooden paddle. Is it possible to install it using the screw supplied to top of the device to use instead of the knob.
    159. 0 votes
      Q I have the Quickmill E61 flow control device but i like the Bianca wooden paddle. Is it possible ...... Read more answer now
      Asked by Ehab on August 11, 2020 9:17 pm
      Answered by the admin

      Sorry, we do not sell the Quickmill Flow Control Device. Hence, we are unable to answer this question.

    160. Hi, is this the filter I have to buy to replace for this machine: https://www.1st-line.com/buy/lelit-in-tank-water-softener/
    161. 0 votes
      Q Hi, is this the filter I have to buy to replace for this machine: https://www.1st-line.com/buy/le...... Read more answer now
      Asked by Albert Sandler on August 8, 2020 6:38 pm
      Answered by the admin

      Hi,

      The MC747PLUS is more suited for the Bianca. The MC747 is for the smaller Lelit models like the PL41 Anna or Glenda.

    162. I spoke to Jim last week about my Bianca. It's leaking steam. I am trying to order all the possible valves that could be causing this because descaling didn't fix it. From p.5 of the diagram, I need to order: MC917L1 and MC919. From p. 7, I need to order 9700050. But I cannot find them on your website. Please advise. Thank you
    163. 0 votes
      Q I spoke to Jim last week about my Bianca. It's leaking steam. I am trying to order all the possib...... Read more answer now
      Asked by William White on August 7, 2020 9:40 pm
      Answered by the admin

      Sorry for the severe delays as we had a massive power outage last week from the tropical storm that hit New Jersey and wiped out electrical power for almost 70% of the state.

      In most case, these parts do not need to be replaced. The reason the safety valve may be leaking steam is because the PID censor has oxidation or limescale, and the PID sensor in the steam boiler can not read the correct temperature.

      The PID sensor on the steam boiler will need to be cleaned.

    164. I always have a pool of water on top of the Portafilter when I am done extracting and removing the Portafilter (i.e it is not a dry puck - but a puck with a pool of water on top). Is this normal or what could I do to see this go away? I have tried the 4 hole Milk Frother wand attachment and the 2 hole Milk Frother that came with the box - combined that with every single combination of technique to froth milk on youtube include your video Jim - I even reduced the Steam Temp - tried different milk quantities and 2 Pitcher sizes but all I end up with is very hot milk with a bit of bubbles on top that rapidly disappear - the milk is not textured in any way. I have varied everything I could think of - valve opening amount from a trickle to full blast and everything in between, steam temp, type of milk , angle of wand , height of wand in the milk etc.. etc.. Not sure what else to try, never had an issue with my older espresso machine. What else could I try ?
    165. 0 votes
      Q I always have a pool of water on top of the Portafilter when I am done extracting and removing th...... Read more answer now
      Asked by Alex on August 4, 2020 5:25 pm
      Answered by the admin

      A wet puck is from using too little coffee in the basket. It means there is too much space between the screen and top level of the ground espresso coffee.

      Sorry, we are not sure what else to recommend as far as steaming/frothing milk. From a technical perspective, it could be your steam boiler filled too much because of purified water.  When the steam boiler is overfilled, steam pressure is not good. We suggest running the steam and seeing how long in seconds it takes for the pump to refill the steam boiler. Other than this, it will come down to re-learning the technique or the actual milk.

      A In regards to your sloppy pucks... you didn't mention anything specific in regards to your brewing technique or if you are taking advantage of Biancas flow control valve. In any case, be aware wet/sloppy pucks are can also be the result of grinding finer and doing long preinfusions. Long - low flow - preinfusions (10-40 seconds) require finer grinds. The finer grinds can have different / better / more complex flavors than coarser grinds pulled with little to no preinfusion. The only downside is that super fine grinds make for messy/sloppy pucks.
    166. In the last day or two my machine has started to lose pressure at the grouphead during extraction. It will start at the usual 9 bar, then quickly move to somewhere between 6-8 bar. At the same time, I am seeing water coming from the relief valve at the base of the grouphead stack, which it never did before during extraction. Help!!
    167. 0 votes
      Q In the last day or two my machine has started to lose pressure at the grouphead during extraction...... Read more answer now
      Asked by Michael on July 31, 2020 6:50 pm
      Answered by the admin

      We suggest testing with the blind. If the brew pressure gauge reaches over 10 and is consistent, then it is a grind fineness consistency issue.

      If it fluctuates with the blind inserted into the portafilter in the grouphead, then check your water softener. It probably needs a recharge or a replacement.

      If the problem persists after the above, then descale the coffee boiler only after removing the water softener and reattaching the hose to the proper position. Run about a half tank of descaler through the grouphead and let the descaler sit for 60 minutes.

    168. Need your assistance. My Bianca (received earlier this week) is constantly turning itself off. I have been unable to program it so it will run 24/7. Using the LLC I tried various 30 minute intervals under the Stand-by energy saving mode program and they worked just fine. However, per the Lelit User Manual it states when in Stand-by (energy saving) programming - "Selecting "OFF" the machine will never go into standby mode." Problem is: When I set Stand-by programming to OFF... after around 30 minutes the machine turns itself "completely" off... and the machine eventually goes stone cold. At this point the LLC display is off and pressing either of the LLC buttons don't do anything. However, the light around the power off on switch is still illuminated. At this point the only way to wake the machine back up is to hit the power switch putting the on/off switch into the off position then hit it again to put it back into the on position. At this point the machine will turn back on and function normally, however if left unattended for 30 minutes or so the unit shuts down again. What am I doing wrong?
    169. 1 vote
      Q Need your assistance. My Bianca (received earlier this week) is constantly turning itself off. I ...... Read more answer now
      Asked by Cloarox on July 23, 2020 10:29 pm
      A UPDATE: Talked to Jim at 1st-Line and learned of the solution. Rather than go into the details here... if you should you experience this situation just give 1st-Line a call, explain the symptoms... and they'll take care of you.
      Answered by the admin

      Sorry to hear about this. Yes, please contact us if this issue occurs.

    170. Hello, I'm looking to plumb in the Bianca to a BWT filtration system. I've setup all the plumbing and have one question about connecting the machine to the filtration system. - the hose that comes with the machine connects to the bottom of the machine using the included coupler - the other end of the hose is 3/8 BSP. My question is does the other end of the hose (BSP) connect directly to the BWT outlet (black plastic elbow) or do i need a specific adapter in between? Thanks,
    171. 1 vote
      Q Hello, I'm looking to plumb in the Bianca to a BWT filtration system. I've setup all the plumbin...... Read more answer now
      Asked by mtaljeh on July 22, 2020 9:57 pm
      Answered by the admin

      The Lelit Bianca hose should connect straight to filter head or other components of the BWT system. On the water line side, the BWT optional hose needs to make the transition to standard US threading.

    172. I am having difficulty frothing milk with the Bianca. I am sure it is my technique rather than the machine. I either get just hot milk with no frothing or too many large bubbles. should I leave the steam temperature at its maximum or should I adjust it? also, when turning on the steam, should I open it "full force"? or not?
    173. 0 votes
      Q I am having difficulty frothing milk with the Bianca. I am sure it is my technique rather than th...... Read more answer now
      Asked by Bill on July 20, 2020 3:52 pm
      A Generally we had been through that at the beginning but believe me it's a matter of time and practice. In my opinion it's depends on the amount of milk that you want to steam, if it is about or less than 20oz I recommend you to use the small holes tip with lower temperature 257 F. The steaming technique is easily found on the youtube but be sure to see a professional barista.
    174. I see that the Bianca comes configured to use hard water filters if desired. I live in Manhattan, which I have always understood to have soft water, so I'm wondering whether it's needed or even advisable for me to use the hard water filters. Any thinking on this you can provide is welcomed.
    175. 0 votes
      Q I see that the Bianca comes configured to use hard water filters if desired. I live in Manhattan,...... Read more answer now
      Asked by Sam on July 17, 2020 8:25 pm
      A On average, water in your neck of the words (so to speak) is considered only slightly hard measuring between 1 and 3.5 grains per gallon. However, for the sake of your machine and your piece of mind in regards to protecting your investment, you should always test your water just to be safe. Period! (A boiler overhaul to remove/repair scale deposits is expensive!) The easiest way to test your water is to pick up a water hardness tests trip like the one sold on this site. called the: Ascaso Water Hardness Check / Test Strip SKU# V1903 (or pick up one at our local pet store for testing aquarium water.) If you water is indeed soft then there is no need to use the included softener filter that comes with your machine or any other for that matter.
      Answered by the admin

      Water in New York City is actually quite good as drinking water. However, we have numerous clients with our espresso machines that have experienced limescale issues. Some of them were very bad. Hence, we recommend the Lelit water softener as a cheap insurance plan to safeguard the Bianca. This is why we strongly advised, basically required Lelit to include one with every Bianca.

    176. Hello, I just setup my Bianca and seemed fine but now after 3 shots, my flow control paddle no longer goes all the way to the left. First couple of shots, it would go all the way left and right. All the way left, water stopped flowing. Now, some water is still flowing with it to the left. It stops around 8 o'clock and it gets hard and I don't want to force it much more for fear of damaging it. Is this something you've seen? After 2 more shots, flow control isn't working at all and the paddle stops moving at 6:30 now. With the backflush disc in, adjusting the paddle doesn't do anything to the pressure at the grouphead. Stays at 11 bar the whole time. Hopefully it's an easy fix. Thanks again
    177. 0 votes
      Q Hello, I just setup my Bianca and seemed fine but now after 3 shots, my flow control paddle no lo...... Read more answer now
      Asked by orlando on July 16, 2020 4:04 pm
      Answered by the admin

      We are sorry to hear about this. We have seen this on 4 other units here in the USA. There have been a few of these in Europe. However, this problem is very low when thousands of these have been sold.

      At 1st-line, we do bench test every Bianca for water to make sure there was no damage into us as well as make sure the paddle operates properly from full open to full close. We are unsure why this happens on a few units. The little gicleur on these few units seemed to have broken. It is usually a simple fix as only one customer was not able to replace the gicleur inside the grouphead.

    178. have you had any experience with the "Smart Espresso Profiler" from Naked Portafliter installed on the Lelit Bianca? what have you heard about it
    179. 0 votes
      Q have you had any experience with the "Smart Espresso Profiler" from Naked Portafliter installed o...... Read more answer now
      Asked by bill on July 15, 2020 7:59 pm
      Answered by the admin

      Lelit stated they tested it and it did not perform as well as they desired.

    180. I have the V1 Bianca. Should I use the kit #MC4000027 on it? Also, do I need to get a different size silicone tubing other than what comes in the kit? Many thanks, Mark
    181. 0 votes
      Q I have the V1 Bianca. Should I use the kit #MC4000027 on it? Also, do I need to get a different s...... Read more answer now
      Asked by Mark Spears on July 10, 2020 3:34 pm
      Answered by the admin

      Yes, this upgrade kit can be installed. However, if there are no issues, it is not needed.

    182. does it come with stainless steel portafilter or chrome plated brass portafilter?
    183. 0 votes
      Q does it come with stainless steel portafilter or chrome plated brass portafilter? answer now
      Asked by geltik on July 6, 2020 4:10 pm
      Answered by the admin

      At this time, chrome plated brass portafilters.

    184. Hi, another quick question: when it is humid, the group head temp bar does not reach the desired bar temp, it reaches no more than 4. Any idea why this is? We've tried coarser grind, finer grind, & nothing has helped to go above 4. Thanks. A.S.
    185. 0 votes
      Q Hi, another quick question: when it is humid, the group head temp bar does not reach the desired ...... Read more answer now
      Asked by Albert Sandler on June 28, 2020 9:36 pm
      A I might be misunderstanding the question, but I am assuming you are talking about the group head pressure gauge rather than temperature. I had an issue once where I could not get the pressure gauge to go higher than 4 Bar. I simply made the coffee grind finer and that took care of the issue. It was just not fine enough to create enough back pressure in the basket. I suppose it is possible that tamp pressure is too light but that is less important than the grind size. Again, I might be misunderstanding your question.
      A A quick check is to use the blind portafilter basket. That will provide full back pressure, so the group head pressure will go to the max the pump is set to. If it then shows 10+, then the only problem is the grind/tamp. It is not fine enough to provide sufficient resistance to pump pressure. You simply grind finer. You will know when you go too far as you will either have no coffee extracted at all (basically too fine, blocked portafilter), or extraction will be too slow eg 40secs or even a minute or more. If however, the head pressure shows less than 10 with the blind basket, then the issue is not the grind. It can only be pump pressure bypass setting, flow control calibration issue, or the pressure gauge itself is faulty. That is also easy to check - with the blind basket, the head pressure and pump pressure gauges should be identical (factory 11 bar I believe). If they both read approx 11, then everything is fine, it's your grind. If the pump reads 11 and the group reads 4 with the blind basket, or they both read 4, there is an equipment issue somewhere. Hope that helps.
    186. Hello Just a follow up to my previous question about the brew temp rising to 240F during heat up. I have confirmed that its not limescale or an incorrect ribbon connection I have reverted back to the V1 LLC and it does not over heat like before. So my conclusion is that it is a software issue dealing with the V2 LLC. Can you reach out manufacturer and see if there is an update for this issue or if there is a fix for this. Thank you.
    187. 0 votes
      Q Hello Just a follow up to my previous question about the brew temp rising to 240F during heat up....... Read more answer now
      Asked by Maksim Shklyar on June 26, 2020 7:14 am
      Answered by the admin

      Thank you for the follow up. Lelit has confirmed if you have RT (real temperature turned on), the temperature is programmed to overshoot during warm up. The LCC V1 will not show this.

    188. So my machine seems to overheat. During heating the brew temp gets up to 250F. Is there a reason for that or is there something wrong. This occurred after I switched the LLC to V2
    189. 0 votes
      Q So my machine seems to overheat. During heating the brew temp gets up to 250F. Is there a reason ...... Read more answer now
      Asked by Maks on June 23, 2020 8:34 pm
      A Could it be a problem with the new LCD? Can you switch back to the old one?
      A Yes, I also notice that the brew temp gets up to 240F on my Bianca after V2 update. And now my steam boiler is not heating up and I am still waiting the answer from 1st-line. May be I should just change back to ol LCC.
      Answered by the admin

      Most likely, it could be the cable ribbon was installed in the incorrect slot on the back of the LCC. Please double check it. You can confirm by putting back the old LCC.

      It could be coincidental that the probe wire from the brew boiler has covered with limescale or oxidation. Remove the filter from the reservoir and run about 16 or more ounces of descaler (not backflush detergent) through the grouphead only. White vinegar can be used, as well.  Let it sit for 2 hours, then run 32 ounces of water through the grouphead only.

       

    190. Hello, my Bianca steam boiler is not heating up. The brew boiler is functioning correctly. Please let me know what needs to be done. I have updated the V2 PID about a month ago, not sure if it's related to this new PID as I never had any issues with this machine for one and half year. Thanks.
    191. 0 votes
      Q Hello, my Bianca steam boiler is not heating up. The brew boiler is functioning correctly. Please...... Read more answer now
      Asked by taylay on June 22, 2020 8:14 pm
      Answered by the admin

      Please make sure the steam boiler is turned on in the LCC.

      In addition, you may have inserted the ribbon cable into the wrong slot on the back of the LCC. We believe this because many others have upgraded without issue.

      A I make sure the stem boiler is turned on in the LCC, also make sure that the ribbon cable is inserted on the right side (on black color slot). And everything is working fine for about a month after the LCC upgrade.
      Answered by the admin

      If the new LCC V2 worked for a month, then most likely is not the new LCC V2 .  When the LCC fails, the machine will usually not function at all. Hence, this issue is pointing towards the steam boiler itself.

      Please unplug the machine from the outlet, allow to fully cool, and remove the water reservoir or disconnect from plumbing. Remove the body panel.

      Checking Heat Element
      Please check underneath after removing the port hole cover under the steam boiler. Please check for loose or burnt wiring. If you have a continuity tester or multimeter, remove the 2 connections and check the heating element for continuity or an ohm reading of 8 to 20 ohms. Then contact us directly via email or the contact us/need help form on our web site with your details.

      Checking Wire Connections
      The 2 wires from the steam boiler heating element post need to be tracked back and make sure they are connected on the other end. On top of the steam boiler, there may be 2 sets of red wires. The center set of 2 on the steam boiler need to be checked back at the brain unit. The second set connected to the top outer perimeter of the steam boiler should not be connected.

      A hi Admin, I checked the heating element with ohm meter and it doesn't have any continuity. I also check the brew boiler, and ohm meter shows 15. I sent email with video also.
    192. I have an early model Bianca (from preorder), and there's a plastic elbow fitting on the steam boiler which is starting to foul/melt and give off a faint burning smell. I don't see this part on newer parts diagrams, or in pictures of the Bianca internals (e.g. from https://www.1st-line.com/buy/lelit-mc4000027-spare-kit/), so I'm guessing that the V2 addressed the very same issue I'm having. Could you please advise on the process for replacement of this part? Thanks.
    193. 0 votes
      Q I have an early model Bianca (from preorder), and there's a plastic elbow fitting on the steam bo...... Read more answer now
      Asked by ottmandavid on June 19, 2020 5:11 pm
      A For future readers of this question, I ended up just pulling off the melting plastic part and running the tubing directly onto the metal fitting, as seen in https://www.1st-line.com/buy/lelit-mc4000027-spare-kit/ (see the tube running vertically into the steam boiler). It is working for now. However, with the tubing included in the V1, the fit is a bit tight. I intend to get the linked four-way connector whenever it's back in stock because that kit comes with more generous runs of tubing.
    194. HI, please respond to my question: Internally, do you have a version with all stainless steel piping. Not plumbing outside direct to the water source. all the pipes insides are currently copper. DO you have one with stainless steel pipes, INTERNALLY?
    195. 0 votes
      Q HI, please respond to my question: Internally, do you have a version with all stainless steel pip...... Read more answer now
      Asked by Dean on June 18, 2020 4:54 pm
      Answered by the admin

      Sorry, your first question was not as clear as the second time. Even a customer understood it as the plumbing.

      Similar to competitive models, the internal pipes are currently manufactured in copper with brass fittings and brass valves. The Lelit Bianca includes a water softener to prevent limescale and to lessen the chance of having to perform a descaling. Scale build up can occur on stainless steel as we have seen in the past. Hence, proper softened water is essential for not only the machine's long term reliability, but also for the espresso extraction.

      We will share your desire with Lelit, but stainless steel pipes usually increase the price of the machine by minimum $200, and this is something that does not happen in just a few weeks. In addition, when there is a lot of stainless steel, there is a potential for galling.

    196. Hi, for the Bianca, do you have stainless steel plumbing version? That is the only deal breaker for me. Thanks, Dean
    197. 0 votes
      Q Hi, for the Bianca, do you have stainless steel plumbing version? That is the only deal breaker f...... Read more answer now
      Asked by Dean Li on June 18, 2020 4:35 am
      A I have had a Bianca for 1 1/2 years. It comes with a stainless hose that allows it to be plumbed in . You can use it with the water tank OR plumb it in. I have it connected to a WBT water filter/softener (a MUST have) and it has been working perfectly for 1 1/2 years. All you have to do is remove a plug on the bottom of the Bianca that the water tank goes to and screw the stainless hose on to the Bianca water intake.
      Answered by the admin

      The Lelit Bianca dual boiler espresso machine can be used in reservoir or plumbed in mode. The stainless steel braided hose is included with the machine.

      We always suggest using, where possible, all plumb-able espresso machines in tank mode. The reason is to make sure issues are not created by the water line pressure. After a few weeks in reservoir mode, plumb in the Lelit Bianca dual boiler espresso machine per our requirements.

      If an issue comes up, then we know it is the plumbed in water line. If the water line pressure is too high or too low, there will be issues with the pump making strange noises.

    198. Hello! If I get an older pre-2020 Bianca is there a way to upgrade to the v2 specifications? And more importantly If I cannot do that, how can I distinguish between v1 and v2? Thank you.
    199. 0 votes
      Q Hello! If I get an older pre-2020 Bianca is there a way to upgrade to the v2 specifications? And ...... Read more answer now
      Asked by Bobby on June 16, 2020 2:23 pm
      Answered by the admin Most upgrades can usually occur. The distinguishing feature is the higher temperature that can be achieved for the steam boiler.
    200. I just replaced my water filter for the Lelit Bianca and now the machine makes a kind of buzzing noise when I pull the lever to get water flowing. It seems to me that the machine isn't pulling in enough water but i've tested removing the filter and it still makes the same sound. I've tested removing the filter entirely and running the water and removing the particle filter but still makes the same sound. Also while I was switching out filters I ended up switching out shower screens and the gasket so maybe it could have something to do with that? Any ideas what might be the issue and how I could solve it?
    201. 0 votes
      Q I just replaced my water filter for the Lelit Bianca and now the machine makes a kind of buzzing ...... Read more answer now
      Asked by Sean on June 15, 2020 5:12 pm
      Answered by the admin Please make sure the water reservoir is fully inserted. Push down hard. Check the hose underneath as a kink will cause strange noises. Inside the reservoir, please make sure the internally parts are snug and in position. Check the pump screw on bottom in case the pump may have moved. Hold the pump screw while the pump is running to see if the noise is from the pump hitting the frame. Lastly, remove the shower screen and test as well.
    202. I am moving to Denver, CO (altitude = 5280 feet) in a few weeks and looking to upgrade to this machine. However, I am concerned about making espresso at this altitude where water boils at around 202F. What would you advise that I do? Can I utilize the PID and pressure profiling to accommodate this? Any advise is appreciated.
    203. 0 votes
      Q I am moving to Denver, CO (altitude = 5280 feet) in a few weeks and looking to upgrade to this ma...... Read more answer now
      Asked by Snerka Smith on June 12, 2020 6:22 pm
      A I am using the Bianca in the Denver area (at 6400 feet) with no issues other than overconsumption of yummy espresso! I set the water temperature to 201 and do extensive profiling. I'm beyond delighted with the Bianca.
      Answered by the admin One of our customers in Denver has been testing their Bianca at the 50-60 minute mark after startup from a cold state. The problem with high elevation is steam exiting the grouphead after a full warm up. The steam stops at between 192 and 194 d F. The reason is that there is programming in the algorithm to overheat the coffee boiler at start ups so full electrical power can drive a quicker warm up of the steam boiler. Hence, by the time the steam boiler heats, the coffee boiler has cooled to have both boilers ready. One can operate the coffee boiler temperature at 201 d F, but a cooling flush will probably be needed. We are further working with our customer to learn more at higher elevations.
      A We live in the Swiss Alps, at about 1700m or 5650 feet altitude. From a coffee boiler temp of 95° Celsius (203°F) upwards , I had sometimes vapor exiting the gouphead. Lelit advised to reduce KPc to 0.2 and KDc also to 0.2 to heat less aggressively causing less overshoot. In Theory, at 203°F and our altitude water should already boil. But since then no issues with vapor at the grouphead. And most importantly, the shots are good!
    204. The pump lever has become rather tight and squeaky after 1,5 year of use, especially when turning the pump off. What can I do to make the lever operation smooth?
    205. 0 votes
      Q The pump lever has become rather tight and squeaky after 1,5 year of use, especially when turning...... Read more answer now
      Asked by Dennis K on June 11, 2020 3:45 am
      A Hi there, probably in the user manual, but if I recall, you'll want to turn off the machine and let it get totally cold, then unscrew the lever assembly and apply NSF grease. I would consult the manual first. Also, sometimes this happens after cleaning with detergent, and a few uses will lubricate with oils from the coffee.
    206. Im wondering if/ how to tighten the knobs for the steam wand and hot water. it works perfectly fine, and spins freely as it should, but there is a bit of play up and down in the "free" part of the spin (if that makes sense). Is this normal? the Hot water wand knob seems snugger as I dont use it as often.
    207. 0 votes
      Q Im wondering if/ how to tighten the knobs for the steam wand and hot water. it works perfectly fi...... Read more answer now
      Asked by Tyler on June 8, 2020 8:33 pm
      Answered by the admin

      The free spin in the knobs is normal and expected for non-compression valves. Please watch our videos....

    208. Hi. Over the last half year, I have noticed constant decrease of the MAX pump pressure. From 9.5bar, it barely goes up to 6 now without changing any setting (he pump bypass screw underneath is tightened to the max). The water from the reservoir is not obstructed in anyway (free falling debit of almost 5ml/s). Debit is still over 5ml/s out of the group-head when the paddle is fully open. The pressure reading is similar for both the pump gauge and the group gauge (with blind basket): max 6 bar. As the pump gauge sensor is after the outlet of the pump, right before the solenoid valve that controls the brew boiler water admission, it seems to be that the issue is with the pump itself. Q1: Is my assumption correct and should I try to replace the pump? Q2: Could you please advise how could I remove the pump? It seems very well "hidden" between the front of the case and the steam boiler. I have access to unscrew the inlet/outlet pipes, but seems pretty hard to access the screw that tightens the bracket coupling with the motor. Any tips would be appreciated. Thank you
    209. 0 votes
      Q Hi. Over the last half year, I have noticed constant decrease of the MAX pump pressure. From 9.5b...... Read more answer now
      Asked by Luca on May 27, 2020 11:22 pm
      Answered by the admin

      Chances are the issue is NOT the pump as the bianca has an upgraded pump.

      Make sure the reservoir is full inserted. Push down hard on the reservoir.

      In tank mode, remove the water softener and test. If it improves, then the water softener needs recharging or replacement. If in plumbed in mode, check inbound water line pressure and any filters water softeners in place. You may need to bypass those water softeners or filters to test the machine.

      With the backflush insert inserted into the portafilter and locked into the grouphead, lift the lever for 30 seconds. It is normal for the water to exit the lower grouphead valve.Check to see if the little spount has a lot of leakage as the OPV inside may be contaminated and redirecting the water pressure to the little spout on front.

      Use detergent to backflush the group to clean the gaskets in the lower valve.

      Lastly, shut off steam boiler. In tank mode without the water softener, run descaler (or white vinegar) through the coffee boiler with the blind insert in the portafilter. 30 seconds on/30 seconds off. Repeat 5 times. Let sit for 20 minutes. Repeat 6 times. Sit for 20 minutes. Repeat 6 times and let sit for 20 minutes. Then rinse reservoir, run half a quarter tank of water through the grouphead every 10 minutes until empty.

      Hopefully one of these resolve your issue.

      A Hello again. Thank you for your answer and helpful tips. I have indeed checked piece by piece the circuit from the tank (only used it in tank mode, with soft water and without the provided cartridge) to the E61 group (I have also lubricated the camshaft of the lever with this occasion and noticed that the mushroom - although not having obvious scale deposits - had some spots where the coating is gone and brass is showing -> I will consider replacing this soon). The pressure issue was fixed by replacing the pump finally. The particular issue with my pump was the bypass plunger(19) - spring(14) assembly that the bypass screw(22) pushes into ( see numbers in image https://www.home-barista.com/forums/userpix/269fot_br_2.jpg). This assembly remained blocked in the screw, thus not pushing the valve(13) hard enough and water was taking the internal pump bypass way when pressure was building too high in he brew circuit. Eventually it should have been easy to fix, but I did not figure it out until I had another pump to compare. You live, you learn.
      Answered by the admin Thanks for the update. To date, 1st-line has not replaced any pumps on the Bianca in the USA. Hence, you may have purchased the Bianca elsewhere as we have not sent out any Bianca pumps. The flaking in the mushroom is usually caused by limescale or descaling or purified water. In the 23 years in business, we have only seen the parts you described to fail where there was limescale.
    210. My wife just asked a question regarding high altitude settings (8,880 ft.)for the Bianca V2. You mentioned in your response to her question that there would have to be a “reconfiguration of the internal LCC parameters”. Does this mean this is a physical hardware change or a software change where you can push the changes to the LCC device? In other words, would we have to wait for the next hardware version of Bianca to get these changes or we can apply them to the current Bianca V2 machine (ourselves or you guys). Thanks!
    211. 0 votes
      Q My wife just asked a question regarding high altitude settings (8,880 ft.)for the Bianca V2. You...... Read more answer now
      Asked by Mark Cesario on May 26, 2020 6:23 pm
      Answered by the admin

      Sorry, we were not clear. We are still investigating changes to the internal programming of the PID parameters which are modified through the LCC. This is not easy, and it may take a few months as some Bianca customers are helping us because 1st-line and Lelit are not physically located at high altitudes.

    212. Hello, we recently moved from sea level to an elevation of 8800 ft and have not been able to pull a decent shot from our Rancilio Sylvia up here. We tried a Rocket Appartamento, and after hours of research, tech help, and endless trials, we discovered that machine did not provide enough control to adjust for up here. Can this Lelit Bianca be adjusted for this altitude, and is there anyone there who would be able to instruct us on that? Thanks for your help!
    213. 0 votes
      Q Hello, we recently moved from sea level to an elevation of 8800 ft and have not been able to pull...... Read more answer now
      Asked by Lisa on May 26, 2020 5:28 pm
      Answered by the admin

      We suggest holding off with the Bianca for now. We are working with a customer in Denver at ~5500 feet above sea level to figure out the configurations. There will definitely need to be a reconfiguration of the internal LCC parameters, but we are trying first at the lower elevation.

      A Thank you so much for your response. We are thrilled that you have someone there actually working on a real solution to the high altitude brewing issue, as opposed to just giving us a theoretical answer! Hopefully you'll be able to figure it out soon.
      A We live in the Swiss Alps, at about 1700m or 5650 feet altitude. From a coffee boiler temp of 95° Celsius (203°F) upwards , I had sometimes vapor exiting the grouphead when flushing. Lelit advised to reduce KPc to 0.2 and KDc also to 0.2 to heat the coffe boiler less aggressively causing less overshoot. In Theory, at 203°F and our altitude water should already boil. But since then no issues with vapor at the grouphead, except sometimes immediately after warm up (the Bianca does overshoot to speed up heating) . As soon as the brew pressure reaches 0.3 bar (about 4 psi) above ambient, the boiling stops anyway. The shots are very good!
    214. I have a Bianca machine and wanted to ask if you know the spline size/pitch that is used for the flow control paddle? Im looking into making some custom wood accents for the machine would need the brass spline insert to make a new paddle that would fit.
    215. 0 votes
      Q I have a Bianca machine and wanted to ask if you know the spline size/pitch that is used for the ...... Read more answer now
      Asked by Maks on May 26, 2020 4:33 pm
      Answered by the admin

      Sorry, Lelit is not revealing this information.

    216. Hi there, I have this machine and cannot find any replacement 70L water softener filters anywhere in the USA. Can you help me source a replacement filter right away? Thanks so much!
    217. 0 votes
      Q Hi there, I have this machine and cannot find any replacement 70L water softener filters anywhere...... Read more answer now
      Asked by Kurtis on May 20, 2020 8:35 pm
      Answered by the admin

      Thanks for the inquiry. Unfortunately, the coronavirus has disrupted the shipment of some parts and the MV747PLUS water softener. In the interim, please recharge the softener.

    218. Broke removal water tank. I can’t believe this, but i was trying to clean the water filter and dropped the water tank, and to my bad luck it fell on one the hooks that attach to the machine and got a crack in it, so ? . Where can i buy the replacement? Need help urgently, so used to great coffee everyday with lovely Bianca. Please help, thankd
    219. 0 votes
      Q Broke removal water tank. I can’t believe this, but i was trying to clean the water filter and dr...... Read more answer now
      Asked by Nav S on May 13, 2020 3:36 am
      A I am sure that you will eventually be able to get a replacement. If your tank cannot be repaired...JB Weld can work wonders, you could run the machine off of a bottle. Set it up like you were going to plumb it in, and simply place the hose into a bottle sitting next to the machine. A backflow preventer on the end of the hose is suggested. Jim can probably advise on that, and can likely order you a new tank. I ran an HX machine with a rotary pump this way for years, without any issues.
    220. hi guys. what is the approximate backorder on this machine? Lelit Bianca thnx daniel NYC
    221. 0 votes
      Q hi guys. what is the approximate backorder on this machine? Lelit Bianca thnx daniel NYC answer now
      Asked by daniel moyer on May 9, 2020 3:38 pm
      Answered by the admin

      Sorry, we are expecting more mid-to late June 2020. The Lelit Bianca, being designed from the ground up, has blown away the competition, including copy cat manufacturers who do not realize that its not just the paddle and flow control that need to be copied. There are a lot more secrets in the Bianca than just meets the eye.

    222. I am looking to buy the e61 group head water DIFFUSORE part number MC930-4 DIFFUSORE E61, where can I find it.
    223. 0 votes
      Q I am looking to buy the e61 group head water DIFFUSORE part number MC930-4 DIFFUSORE E61, where c...... Read more answer now
      Asked by Sultan Zahran on May 5, 2020 6:42 pm
      A I believe that is the part number for the portafilter gasket. The Lelit grouphead dispersion screen is MC1600069L1 E61 and available on this site. MHM
    224. What grinder would you recommend to pair with the Bianca?
    225. 0 votes
      Q What grinder would you recommend to pair with the Bianca? answer now
      Asked by Matt Rathbun on May 4, 2020 2:42 pm
      A I have a Niche Zero paired with my Bianca. It is a great grinder, IMO.
      A Mazzer
    226. Hi, Does IMS shower E61200NT fit the lelit bianca
    227. 0 votes
      Q Hi, Does IMS shower E61200NT fit the lelit bianca answer now
      Asked by M013 on April 27, 2020 11:17 pm
      Answered by the admin

      Yes, it should.

    228. I start the machine every morning with a timer, in the last few days I noticed some water below the machine near the back right leg. I noticed some spillage coming from the machine (see a photo here: https://ibb.co/MpvgpL0) How should I proceed? I've purchased the machine in July 2019,
    229. 0 votes
      Q I start the machine every morning with a timer, in the last few days I noticed some water below t...... Read more answer now
      Asked by Amir Jakoby on April 22, 2020 3:11 pm
      Answered by the admin Please unplug the machine from the electrical outlet and allow to full cool down. Please remove top cover and email us a photograph of the entire top.
    230. Hi, any idea why the water indicator does not display? It used to display, but does not display anymore when the machine is low &/or no water. Any ideas? Thanks.
    231. 0 votes
      Q Hi, any idea why the water indicator does not display? It used to display, but does not display a...... Read more answer now
      Asked by Albert Sandler on April 18, 2020 7:28 pm
      Answered by the admin

      Check the black wires under the machine. Power off machine. Disconnect and reconnect each side.

      Check the float in the reservoir and make sure it is not stuck in the up position.

    232. 1stLne, Randy PIerson here again, with regard to my lelit with slow pressure and flow at the grouphead I just submitted. I feel i gave you the wrong email address, please use my corrected email address below for the following repeated “ask”: 1st Line, I have an 18 month old Lelit Bianca. It has been working great overall. I have it plumbed into BWT. The espresso tastes great and all seems fine except I feel like my water coming out of the grouphead screen (with paddle full open) is coming out reduced. My temp is 204, my PID is steady, no flash all pump action seems 100% good. When I activate the espresso handle it takes 20 seconds for my back flush register 11 bar on my pressure at the grouphead. Comparatively, when I activate the espresso dispensing lever, my pump guage indicates 11 bar immediately. The same applies for when I am using my portafilter....epresso comes out very delayed, appearing weak in flow and even when the expresso extracts slow and weak, my pressure at the grouphead can be as low as 4 bar. My conclusion is: 1) Pump is working fine; 2) water pressure can go to 11 bar at the portafilter but it can take a long time; 3) I feel there is a blockage or restricted flow that occurs after the pump and before the grouphead pressure guage. I have 3 videos I can send: 1) brewing a doubles of espresso:; 2) pumping water out from the group head that seems to be low flow; 3) backflushing with portafilter blank in first cycle taking 20 seconds to obtain 11 bar at the grouphead guage. Please let me know how I can further assist. I would welcome a telephone call, or email. You have my account information and warranty information as welll, II can send anything separately to include the videos.
    233. 0 votes
      Q 1stLne, Randy PIerson here again, with regard to my lelit with slow pressure and flow at the grou...... Read more answer now
      Asked by Randy Pierson on April 17, 2020 2:33 am
      A Randy, I would first check the grouphead screen, which I regularly clean (by prying it down with a butter knife). Once removed from the groughead, you will see if it needs additional cleaning.
      A Check your Grouphead screen (by prying it down with a butter knife). If you have detached and cleaned in 18 months, I guarantee it is restricting flow.
      A I have changed the group head screen on 2 occasions and have cleaned it once over the 18 month lelit life. I inspect it at least every 6 months with a new portafilter gasket installed. All looks very clean and within the group head inside of the screen. Remember, the flow from the group head with no screen present looks very slow as well. Another admin response to me instructed me to upload my videos, where do I upload my videos of the timing and operation of the grouphead?
    234. 1st Line, I have an 18 month old Lelit Bianca. It has been working great overall. I have it plumbed into BWT. I have backflushed and cleaned according to manufacturer recommendations. The espresso tastes great and all seems fine except I feel like my water coming out of the grouphead screen (with paddle full open) is coming out reduced. My temp is 204, my PID is steady, no flashIn, all pump action seems 100% good. When I activate the espresso handle it takes 20 seconds for my backflush to register 11 bar on my pressure at the grouphead. Comparatively, when I activate the espresso dispensing lever, my pump gauge indicates 11 bar immediately. The same applies for when I am using my portafilter....epresso comes out very delayed, appearing weak in flow and even when the expresso extracts slow and weak, my pressure at the grouphead can be as low as 4 bar. My conclusion is: 1) Pump is working fine; 2) water pressure can go to 11 bar at the portafilter but it can take a long time; 3) I feel there is a blockage or restricted flow that occurs after the pump and before portafilter pressure gauge causing slow pressure build. I have 3 videos I can send: 1) brewing a double espresso with all pressures and times; 2) pumping water out from the group head that seems to be low flow; 3) backflushing with portafilter blank in first cycle taking 20 seconds to obtain 11 bar at the grouphead gauge. Please let me know how I can further assist. I would welcome a telephone call, or email. You have my account information and warranty information as well, I can send anything separately to include the videos. Thank you!
    235. 0 votes
      Q 1st Line, I have an 18 month old Lelit Bianca. It has been working great overall. I have it plumb...... Read more answer now
      Asked by Randy Pierson on April 17, 2020 2:30 am
      Answered by the admin We are assuming you have the paddle all the way to the right. The backflush blind filter will take longer to register as the blind needs to fill with water. You may have too much space between the screen and your coffee level in the basket. This space will delay Please post the video links here so other Bianca owners and us can take a look at it.
    236. I have a Bianca and recently the pump has started to make a noticeable fluctuation noise. It seems to mostly hold pressure but my shots are inconsistent even though I am always using 18g of the same coffee, etc. I'd like to email you a video if I can?
    237. 0 votes
      Q I have a Bianca and recently the pump has started to make a noticeable fluctuation noise. It seem...... Read more answer now
      Asked by Philip on April 16, 2020 9:12 pm
      Answered by the admin

      Unusual fluctuation noises on rotary vane pumps usually result from the following:

      a) In tank mode, the water softener is impeding the flow. You can test this by removing the softener, and attaching the intake hose tothe bottom adapter as connected when the machine was first delivered. If there is no more fluctuations, then the softener needs to be recharged 2-4x per month and replaced every 6 months.

      b) In tank mode, there is an air pocket in the water softener or the hose is not properly attached. Fill water tank to above the water softener and run pump. Note where on water softener where pump changes and inspect for any holes in the water softener above that point.

      c) In direct plumbed in mode, check the water line hose for any kinks. Make sure the water line pressure is between 35 and 40 psi. Check the filter and water softener by bypassing them and seeing if the fluctuation goes away.

    238. Hi. Thanks for the response. I get about 1/2 cup before the pump turns on. Steam boiler temp is already 266F. My water is probably not too pure. It is filtered, but not RO or distilled. I kind of doubt it's limescale since the machine is not that old and I've been using the water softener cartridges, which I recharge regularly. But supposing it were limescale, what do I do?
    239. 0 votes
      Q Hi. Thanks for the response. I get about 1/2 cup before the pump turns on. Steam boiler temp is a...... Read more answer now
      Asked by Bret on April 16, 2020 3:36 pm
      Answered by the admin

      This sounds about right. Please make sure the machine is warmed up fully - meaning temperature is not flashing on the LCC.

      The hot water does exit with steam.

      The only other thing is that the knobs were over tightened and the internal gasket is sticking. The valve would need to be disassembled through the front when the machine is cold.

      Lastly, limescale can build up inside an espresso machine in as little as two weeks. We had one Bianca owner who used the tank filter, never recharged it, and had limescale in less than 4 months. Do not underestimate the damage caused by limescale.

    240. The hot water dispenser flow on my Bianca has slowed way down. It's basically a trickle when fully opened. I have removed the dispenser tip and cleaned it up (though there wasn't really any scale or anything that would impede flow). That didn't help. Steam boiler pressure is at 2.5 bar, so normal. Any thoughts?
    241. 0 votes
      Q The hot water dispenser flow on my Bianca has slowed way down. It's basically a trickle when full...... Read more answer now
      Asked by Brent Gardner on April 14, 2020 3:50 pm
      A Edit to question: Sorry. 2.5 bar was a typo. Steam boiler pressure is just a tad over 1.5.
      Answered by the admin

      The steam boiler can be too low in temperature. Try 255 degrees F. In addition, if you have scale build up OR the water is too pure, the the water level may be too high inside the steam boiler.

      If too much water, you need to open the hot water valve and see how much water fills a measuring cup before the boiler refill kicks in the pump. Close the hot water valve once the pump kicks in.

      Lastly, limescale can impede the flow of the hot water pipe inside at the bottom of the boiler. We have seen limescale build up there on all types of machines.

    242. Hi, 2 questions: a. the machine doesn't show the water level low anymore (you know that water drop indicator). It used to show it. It doesn't show this anymore. What can be the reason? b. Is there a way to make the hot water lever on the right side of the machine so the water is not as hot? Is there a way to control how hot the water when it comes out?
    243. 0 votes
      Q Hi, 2 questions: a. the machine doesn't show the water level low anymore (you know that water dro...... Read more answer now
      Asked by Albert Sandler on April 13, 2020 11:59 pm
      A The water that comes out the arm on the right hand side is from the steam boiler. You can adjust the temperature via the LCC to as low as 239F.
    244. I am a new owner of a Lelit Bianca facing a constant issue with my extractions being far too quick (12-15s for 40g out using 16-20g doses in the double portafilter). I have tried several different grind settings, including extremely fine ones, on the Niche Zero being used to grind without any extractions lasting longer than 15 seconds. Even extremely fine grinds have not been able to get longer than 15 seconds, let alone “choke” the machine. I have also tried different distribution techniques and different beans with no improvements. I have also ensured sufficient headroom in the basket by checking with a penny.
    245. 0 votes
      Q I am a new owner of a Lelit Bianca facing a constant issue with my extractions being far too quic...... Read more answer now
      Asked by Will truong on April 9, 2020 3:28 pm
      A Hello, try more experimentation with your beans, grind and dosage. I’m a home roaster and find there is a tremendous difference between bean density & roast level. Every bean we extract is fresh, rested 3 days and never over a couple of weeks after roast. Be sure to purchase only fresh beans with a “roasted on” date, not an expiration date to be certain they are fresh. We tend to drink 3 Americano’s per day. All 3 are different beans. The roast levels vary. Similar to what a professional barista does, I test every roast by pulling shots before eventually long term knowing an approximate grinder and dose setting. I keep notes and mark each bean on the canister with a weight and grinder setting. I leave Bianca settings with a 5 second pre infusion, open the paddle fully after that and keep the pressure garage around 9 bar watching the naked portafilter closely and constantly adjusting the paddle to keep the flow where I want it. I do not pay attention to the shot time. Today we have an Ethiopian light roast dosed at 20 g, Baratza Forte grinder at setting 2 k. 30 gram shot, time 90 seconds. Next a Mexican medium roast doses at 22 g, Grinder setting 2 E. 30 gram shot, time 40 seconds. The Ethiopian while less coffee is a much larger amount in the portafilter even though it is 2g less. This is due to density. All other adjustments of the shots are done with the paddle and timing. I find it’s easy to both under and over extract every bean. It’s all a matter of the roast, dose, & grind. Watch Jim’s videos on extended length shots. I often allow a shot to go well into 1.5-2 minutes when it’s tight and under extracting. It’s all good. Bianca makes the best coffee we’ve had in over 40 years “experimenting “ with countless espresso and coffee machines.
      Answered by the admin Our opinion, it is best to use 20-22 grams in a double filter cup basket. We did escalate this issue to Lelit who responded with "Probably to saturate the coffee puck we need more water. I suggest to start 1 position and try for 3 days, If it is not enough, then open one position more." Bianca 7900154-REV.00 Water flow rate adjustment - PL162T
    246. Would there be any reason why it takes 15 seconds before the extraction begins? I have made sure preinfusion is turned off. I have experimented with the grind to make it much coarser and it still takes far to long to build any pressure on the gauge or for any espresso to start flowing. It still taste good it just seems to have a long delay.
    247. 0 votes
      Q Would there be any reason why it takes 15 seconds before the extraction begins? I have made sure ...... Read more answer now
      Asked by Doug on April 9, 2020 1:52 pm
      Answered by the admin Make sure the paddle or flow control is full open at start. If near the closed position, it will take longer, especially for super fine grinds.
    248. I have a question on my lelit Bianca. I noticed the water, both from the boiler and brew head, have a metallic taste. I tested through the bwt dump valve and it seems pretty normal there. I’d assume after a few months of use any residual manufacturing flavors would have passed through. Can you offer any advice?
    249. 0 votes
      Q I have a question on my lelit Bianca. I noticed the water, both from the boiler and brew head, ha...... Read more answer now
      Asked by leo on March 31, 2020 3:40 pm
      Answered by the admin

      Yes, from our 23 years of experience, metallic tastes are resultant of the water being used. Although we cannot pinpoint the exact water, we believe water with too low of a TDS will make this occur.

      If manufacturing was the issue, it would be very widespread. However, these one offs particularly are the resultant of the water being used. Use tap water for a week, then use bottled water (that is NOT distilled, purified, not reverse osmosis) and taste test.

    250. Received the Bianca in January 2020. Pull 6 shots per week on weekends. During a shot, the water is mostly going out the drain valve at the bottom of the E61 so little to no water makes it through the puck. I am pulling the lever up as high as it goes and did a Urnex back flush last week. The problem is getting worse to the point that at 11 bar, almost no water gets through the puck. Do I have to replace the relief valve assembly below the group head already? That shouldn’t be. I guess no one is in the office anymore so no phone service.
    251. 0 votes
      Q Received the Bianca in January 2020. Pull 6 shots per week on weekends. During a shot, the water ...... Read more answer now
      Asked by David H Swedes Jr on March 20, 2020 2:52 pm
      Answered by the admin

      Sorry, we are working on a limited capacity inhouse due to the Coronavirus and employees working remotely from home. During backflushing, the grouphead's bottom spout will allow water to exit and enter the drip tray. When making espresso, if the grind is too-too fine, it is possible that all the water will be directed to the drip tray.

      First step is to coarsen the grind to where 10 bar is achieved on the grouphead gauge. If it still leaks through the spout of the grouphead, second step is to power down the machine, unplug the machine's electrical cord from the wall outlet, and allow to full cool. The bottom spout can be removed. The gasket will need to be checked for any contaminants, such as a metal shaving, embedded coffee build up, etc. Once inspected and corrected, re-assemble and test.

    252. Hi all, here are some questions after using this machine for a few months: a. Is it ok to store water in the machine if not used for a week or empty out the water b. Group Head Water Pressure is 160 grams in 30 sec, I’ve read it should be 240. Is it too low? If so, how do we increase it? c. What temp do you use? We mostly use 201-202 or so & between 199-203. d. And, the coffee never drips like on those professional videos, like dripping (i.e. water drops) dripping 1-by-1, you know what I mean, why? We tried diff beans, diff settings, etc...
    253. 0 votes
      Q Hi all, here are some questions after using this machine for a few months: a. Is it ok to store ...... Read more answer now
      Asked by Albert Sandler on March 17, 2020 10:47 pm
      Answered by the admin

      For storage up to 2 weeks, just empty the reservoir, power off machine and unplug from wall outlet. If plumbed in, unplug from wall outlet and turn off separate water shutoff valve.

      Grouphead water pressure sounds about right. IIRC, Lelit stated 110-110 mL per 20 seconds.

      The temperature is based on what tastes best for your espresso blend.

      As for the drip to drip, this depends upon your preparation. It will depends upon pre-infusion, grind fineness, and position of the paddle.

      A Follow up to my original question: is there a way to post a video of the steps taken to make an espresso for others to see, critique, review?
      Answered by the admin

      If you visit our Facebook page, we do have a Bianca owners group whereby you can share info, videos, etc.

    254. Hi do you guys recommend a smart plug for Bianca? I know you recommend at least a 1080 jule surge protector. I would like the machine to turn on before I get up. I have a dedicated 15 amp outlet for the machine.
    255. 0 votes
      Q Hi do you guys recommend a smart plug for Bianca? I know you recommend at least a 1080 jule surge...... Read more answer now
      Asked by Michael W on March 10, 2020 2:45 pm
      Answered by the admin

      We believe the Wemo smart plug is the best for the Lelit Bianca espresso machine!

    256. Hi can you direct me to the page for the largest basket/triple basket that comes with the Lelit Bianca, please? I would like to order a second one. I checked the diagram and found the number, but still can’t find the listing. Apologies.
    257. 0 votes
      Q Hi can you direct me to the page for the largest basket/triple basket that comes with the Lelit B...... Read more answer now
      Asked by Loren on March 9, 2020 5:45 pm
      Answered by the admin

      Yes, we do have these large 2 cup filter baskets for the Lelit espresso machines with 58mm handles on our web site. We also have competition filter baskets.

    258. Just wondering if I were to opt for a plumbed in machine like your Bianca, can I get by with a 1/4 water filter setup or does it have to be 3/8?
    259. 0 votes
      Q Just wondering if I were to opt for a plumbed in machine like your Bianca, can I get by with a 1/...... Read more answer now
      Asked by Jason on March 2, 2020 5:03 pm
      Answered by the admin

      1/4" would be the minimum, but 3/8th is best. The reason is that smaller diameter tubes can cause vibration of the pump. In addition, we recommend using the Lelit Bianca espresso machine in tank mode for a few weeks. Like this, we know the machine works correctly and we remove the possibilities that the machine is at fault when connected to the water line.

    260. We’re redoing the wiring in our kitchen. Does the Bianca take 20Amps? Or does it only operate in a 15A mode?
    261. 0 votes
      Q We’re redoing the wiring in our kitchen. Does the Bianca take 20Amps? Or does it only operate in ...... Read more answer now
      Asked by Ben on February 24, 2020 5:24 pm
      Answered by the admin

      The Lelit Bianca was designed for optimal performance at 15 amps. No switches to press. No plugs to change. No worry about 20 amps.

      Answered by the admin

      To clarify, you can still use a 20 amp outlet.

    262. I need to have the depth measurement between the back of the machine without the water tank until the start of the paddle. Thank you!
    263. 0 votes
      Q I need to have the depth measurement between the back of the machine without the water tank until...... Read more answer now
      Asked by Patrick on February 20, 2020 4:36 pm
      Answered by the admin Without tank in back, electrical plug sticks out ~1.25". The paddle has different positions. With the paddle in the full open or full closed position, the depth on top is ~8.75" So, about 10" depth.
    264. In the past weeks, my Lelit Bianca has started to leak from the bottom, sometimes the leak will be in the middle of the machine, and sometimes it's to the right. The leak is near where the tray meets the machine. I'm hoping that you can help with a quick fix.
    265. 0 votes
      Q In the past weeks, my Lelit Bianca has started to leak from the bottom, sometimes the leak will b...... Read more answer now
      Asked by Crystal on February 18, 2020 9:50 pm
      Answered by the admin

      Sorry to hear about this. After powering off the machine, allowing it to cool, and unplugging the electrical cord from the wall outlet, please proceed to remove the top cover. Check for any loose hoses or leaks. If you have one of the very first units, check the white elbow on top of the steam boiler. There have been a few issues where the white elbow became warmed and disconnected fromt he vacuum breaker valve. The solution is to remove the white elbow and place the silicone hose directly into the bleeder valve as is done on the latest versions.

    266. Can you program this machine to turn on with timer ? Or you it’s Manuel push button to turn on ? and how long does it take to warm up ? Thanks
    267. 0 votes
      Q Can you program this machine to turn on with timer ? Or you it’s Manuel push button to turn on ? ...... Read more answer now
      Asked by Brittany on February 17, 2020 4:37 pm
      Answered by the admin It is a manual push button to turn on. The button can be kept depressed and the machine can be plugged into a SMART timer. The smart timer we strongly recommend, which we have seen no issues to date, is the WEMO. The WEMO can be purchased at major retailers at a price lower than our cost. DO NOT ever use mechanical timers as we believe they cause issues on espresso machines. Although many electrical engineers will disagree with us, we are the ones who see more electrical damages from mechanical timers as the first question we ask is if the espresso machine was on a timer and what type.
      Answered by the admin A good warm up time is 45 minutes for both boilers. If just powering the coffee boiler, than it should be about 20-30 minutes. Of course, the warm up depends upon actual voltage in your outlet and ambient temperature.
      A I did exactly that. I purchased a Wemo. It's easy to use and works well. I have it programmed to turn on and off at selected times. Yesterday I went skiing. From the mountain, I turned the Bianca on with the app. on my phone. It was hot and waiting when I got home!
      A Yes, you can use a common timer to turn on/off your Bianca.
      Answered by the admin

      The Bianca espresso machines does not have programmer capability for turning on and off. The reason is that most espresso machines with this programming logic can only be turned off once or twice per day. We strongly suggest a WEMO smart timer. With a WEMO, the smart timer can be programmed multiple times per day as well as turned on and off from your phone.

      We do not recommend a mechanical timer as we have seen many customers with many different machines experience surges that damaged electrical components. We have not seen this yet with WEMO.

      However, it is still a good idea to put a surge suppressor with a 1080 joules rating in place for all appliances, including espresso machines and coffee grinders.

    268. Hey! I got my Lelit Bianca from you this month and I've been having an issue that I haven't found the answer to by googling. When I'm pulling a shot, I notice the group pressure gauge goes up to 10 but slowly falls down to 8 over the course of the shot without me touching anything. The paddle is always fully open and the pump pressure is showing 9-10 the the whole time. I watched youtube vids of other people using theirs and it doesn't seem to move at all unless the paddle is moved. I've tried tamping harder, doing better distribution, grinding finer etc. Would you happen to have any insight? Thanks!
    269. 0 votes
      Q Hey! I got my Lelit Bianca from you this month and I've been having an issue that I haven't found...... Read more answer now
      Asked by Cecilia on January 31, 2020 6:34 pm
      Answered by the admin

      If there is no leakage in the manual valve below the group head (not the OPV spout on the front wall), then this mostly pertains to the coffee and grind fineness. Sometimes, in the beginning, the ground coffee swells (higher pressure) and then channeling occurs forming a lower pressure.

      Remember, the gauge on the group head is the result of the pressure created by the amount of resistance from the fineness of the grind, amount of ground coffee in the basket, and the tamping pressure.

      A It’s normal for the grouphead pressure to decrease as the shot runs down- the coffee puck becomes less dense during extraction and offers less resistance, so pressure drops. If your grind and puck preparation are not great the shot will channel, run really fast, and the pressure will drop quickly.
    270. Hey guys - I have a Bianca V1 (early 2019) and I wondering if you are selling the new LCC to upgrade to V2?
    271. 1 vote
      Q Hey guys - I have a Bianca V1 (early 2019) and I wondering if you are selling the new LCC to upgr...... Read more answer now
      Asked by Thomas Backus on January 21, 2020 6:19 pm
      Answered by the admin

      This was a surprise for us when Mauro, one of the 4 brothers who owns Lelit, visited us last week on Monday and announced to us just as the shipment was being unloaded from the container Monday morning. They were keeping this a secret.

      Mauro said replacement upgraded V2 LCC units will be available hopefully by end of March. They will cost about $100 just as the price of the Version 2 went up $100, but we will have an alternative offer, as well. Please wait for details in an email from us.  The really interesting part is that the steam boiler safety valve does not need to be replaced because they already built the structurual integrity of the boiler for minimum 3 bar pressure as well as the safety valve opening at 3 bar. Lelit just amazes us how they think ahead!

    272. My 3-month old Lelit Bianca recently started leaking water during brewing and backflushing. It reaches a pressure of ~6 bar at the grouphead and then water starts streaming out the drain. Other than that everything seems normal. I pull ~10 shots a weeks and since owning I have done a water backflush once a week and a detergent backflush with cafiza every 8 weeks (so just once so far). I assume this must be an issue with a valve or seal, but I'm surprised it would happen so soon. Let me know what my next steps should be.
    273. 0 votes
      Q My 3-month old Lelit Bianca recently started leaking water during brewing and backflushing. It re...... Read more answer now
      Asked by Derek on January 13, 2020 4:34 pm
      Answered by the admin

      Sorry for the delay as there was an issue with the Q&A system. It seems the OPV (over pressure valve) may need a cleaning. A particle or limescale could be holding it open. Increase the pressure in the OPV. If it does not solve it, please let us know by calling Jim.

      A OP here - this turned out to be user error on my part. This was caused by me not fully raising the brew lever. If I make sure it's perpendicular to the machine then there is no more leakage out the drain valve.
      Answered by the admin

      Yes, after reviewing your video, the lever on the grouphead was not pulled up all the way.

    274. Hi, I was looking for a Lelit Bianca grouphead gasket on your website but can’t find it. I’d like to have a spare on hand, can you reference a link for ordering?
    275. 0 votes
      Q Hi, I was looking for a Lelit Bianca grouphead gasket on your website but can’t find it. I’d like...... Read more answer now
      Asked by Louis on January 8, 2020 6:03 pm
      Answered by the admin

      Hi,

      The Lelit Bianca has an E61 grouphead. Our Faema gasket will fit this model.

    276. Hello, I have a question about the anti scale filter and if it's needed in my case. I make my own water using a recipe with Epsom salts and baking soda in certain proportions with distilled water. It is known on the internet as 70/30 water that is not supposed to create scale. If I am only using this water for my Bianca is it necessary to have the water softener filter?
    277. 0 votes
      Q Hello, I have a question about the anti scale filter and if it's needed in my case. I make my own...... Read more answer now
      Asked by Trevin on December 30, 2019 4:25 pm
      Answered by the admin

      Sorry, we are not water experts and are unable to comment about your water. hence, we still recommend using the filter provided by Lelit.

    278. I'll be out of country for 6 months so I'm wanting to drain the boilers on my Bianca. I looked in your archive of "how-to's" and you did not have one specifically for that machine? Do you have any guidance that you could provide me? Thank you for your time.
    279. 0 votes
      Q I'll be out of country for 6 months so I'm wanting to drain the boilers on my Bianca. I looked in...... Read more answer now
      Asked by Tyler on December 5, 2019 6:46 pm
      Answered by the admin

      Sorry, we do not make instructions for each individual machine. Our basic instructions are suitable for the Bianca with the addition of leaving the paddle in the full open (right side) position).

    280. Is it possible to plumb the Bianca directly to bottle of water with no need for Flojet?
    281. 0 votes
      Q Is it possible to plumb the Bianca directly to bottle of water with no need for Flojet? answer now
      Asked by Brittany on December 2, 2019 4:28 pm
      Answered by the admin

      It is better to use a Flojet or similar style pump because double duty (pulling and pushing water) will decrease its useful life over time. In addition, since the water reservoir will be deactivated, it is important that the Lelit Bianca espresso machine does not run out of water. The reason is that the external reservoir can be empty, the boilers in the machine run out of water, and the heating element or both get damaged as the machine thinks there is a constant supply of water being in direct plumbed mode. Hence, the external water reservoir always needs to be filled, and the external pump always needs to be powered on.

      A Yes, it can be done. A rotary pump can easily pull water from a bottle. I did it for years with an HX machine. I would not put the bottle lower than the machine, though.
    282. Regarding my purchase (Bianca Espresso Machine), I just want to inform you that I live at 5,500' above sea level and I am not sure if you will need to make some internal adjustment to the machine (due to high altitude) prior to shipping the machine
    283. 0 votes
      Q Regarding my purchase (Bianca Espresso Machine), I just want to inform you that I live at 5,500' ...... Read more answer now
      Asked by Alberto Padovani on November 21, 2019 5:17 pm
      Answered by the admin

      The PID temperature adjustment capability will assist you in this high altitude scenario on the Lelit Bianca Dual Boiler espresso machine.

      A I'm at 6180ft and as the prior responder indicated, I had no issues with adjusting upon receipt. I'm making great shots and nice milk drinks after experimenting with various temp and infusion rates. I lived previously at sea level and the adjustments needed to brew at altitude were minor and mostly on the portafilter handle side.
    284. Does the Lelit Bianca Espresso Machine come with an app like the Dalla Corte Mina Espresso Machine for the Flow Control Device?
    285. 0 votes
      Q Does the Lelit Bianca Espresso Machine come with an app like the Dalla Corte Mina Espresso Machin...... Read more answer now
      Asked by Alberto on November 7, 2019 10:37 pm
      Answered by the admin

      Thank you for your inquiry. Although the Lelit Bianca dual boiler espresso machine does not have a phone app for the flow control device, the Lelit Bianca has a needle valve controlled by the wooden paddle (flow control device) which can be changed on the fly during the espresso extraction.

      From our understanding of the Dalle Corte Mina dual boiler espresso machine, there are only 5 programmed profiles that can be engaged with the lever and these 5 staged profiles can not be modified during the extraction.

      The Lelit Bianca allows infinite profiles through the use of the paddle with direct feedback on the grouphead brew pressure gauge. This simple methodology offers complete control. The reason is that as the roasted espresso coffee beans age, the oils tend to head inward of the bean with oxidation. The Bianca paddle allows instant adjustment during the extraction. The downside is a little more work reacting to creating the best espresso extraction possible. This is where absolute total control is available at a fraction of the price of a Dalle Corte Mina espresso machine, which currently sells for $8500 and was recently as high as $10,000.

    286. Is there a way to tell when the in-tank filter needs to be changed (other than tracking refills)? It looks like the Lelit 70L filter is out of stock here, any other filter we can use instead? Thanks!
    287. 0 votes
      Q Is there a way to tell when the in-tank filter needs to be changed (other than tracking refills)?...... Read more answer now
      Asked by Ben on October 29, 2019 9:52 pm
      Answered by the admin

      The counters on the tank can track the refilling of the reservoir. The water softener can be recharged 1-2x per month. It should be replaced every 6 months to avoid build up of bacteria, mold, or fungus in the filter.

    288. Sometimes when I make espresso, the pressure gauge goes to 8-9 bar, sometimes 6 bar and sometimes even 2 bar. This is with the wooden knob turned all the way to the right. I'm using 18g cofffee each time and the espresso starts coming out around 7-9 seconds. Is there a reason for the difference in pressure? is it because of the beans? I can't quite make sense of it.
    289. 0 votes
      Q Sometimes when I make espresso, the pressure gauge goes to 8-9 bar, sometimes 6 bar and sometimes...... Read more answer now
      Asked by cczl2905 on October 29, 2019 8:41 pm
      Answered by the admin

      The differences in brew pressure usually result from the grind fineness, the amount of coffee in the basket, and/or the tamping pressure. The brew pressure gauge (on the grouphead) will show the maximum pressure from the resistance in the coffee puck in the filter basket, then the paddle can reduce the flow of water and pressure of water being exerted on the puck.

      The pump pressure gauge shows the actually pump pressure from the rotary vane pump.

    290. I'm planning a move to a colder climate, and will be shipping out my Bianca in its original box and packing materials when it may be subject to freezing temperatures. I know how to empty the steam boiler, but am not sure how to empty the brew boiler. I have found a YouTube video from xxxxxxxx  which claims to apply to all machines with an E-61 group head. The procedure seems straightforward and within my grasp. Can you please confirm if this is also the recommended procedure for the Bianca, and if not, recommend a more appropriate alternative? Thank you.
    291. 0 votes
      Q I'm planning a move to a colder climate, and will be shipping out my Bianca in its original box a...... Read more answer now
      Asked by Samuel Goldberger on October 26, 2019 2:36 pm
      Answered by the admin

      Sorry, we can not always recommend procedures from other companies. We do have our own general instructions for draining dual boiler and double boiler espresso machines, such as the Lelit Bianca espresso machines.

    292. Is there a way to change the the wood features to stainless steel? If the wood features can't be changed, can they be removed to stain them to a different color?
    293. 0 votes
      Q Is there a way to change the the wood features to stainless steel? If the wood features can't be ...... Read more answer now
      Asked by Ylli on October 10, 2019 10:37 am
      Answered by the admin

      Stainless steel is not a good alternative for the paddle or knobs on the valves. The reason is that these parts get awfully hot!

      We have heard some customers staining the paddle, knobs, and feet. However, we can not guarantee a success.

    294. How much of an issue is the water sitting in the boiler if you’re out of town and don’t use the machine for a few weeks.. How do you purge it so that you don’t get coffee from water that has been sitting in the boiler?
    295. 0 votes
      Q How much of an issue is the water sitting in the boiler if you’re out of town and don’t use the m...... Read more answer now
      Asked by Rick on October 2, 2019 9:52 pm
      Answered by the admin

      Great question!

      More important is emptying the water reservoir and allowing it to dry. Mold and/or dust can build up in any water reservoir on any espresso machine after 2 weeks.

      In all cases, the electrical plug should be removed from the wall outlet. The separate shut off valve should be closed on a direct plumbed-in unit (make sure to put a note on the machine to not power on the Bianca espresso machine until the water supply has been opened)

      As for the internals, if storage is in freezing temperatures, the boilers need to be emptied and the grouphead lever lifted up.

      If the machine remains in non-freezing temperatures, just power off the Bianca espresso machine.

    296. I plumbed my machine for both water supply and drain. Unfortunately the rise/run ratio from the bottom of the plastic catcher where the drain line connects does not allow provide enough incline for it to drain properly to the hole I drilled in my granite counter top behind the machine. I can't drill directly below the drain due to a pullout drawer nor can I raise the machine higher due to a cabinet above the machine. This seems like a design flaw. If the metal drip tray had a connection for the drain hose rather than draining to the little black plastic catcher, this would not be an issue. I am wondering if anyone encountered the same problem and if they were able to retrofit the metal drain tray to take a drain hose connection.
    297. 0 votes
      Q I plumbed my machine for both water supply and drain. Unfortunately the rise/run ratio from the b...... Read more answer now
      Asked by CascadeChicken on September 25, 2019 7:47 pm
      Answered by the admin

      Thank you for your inquiry. Numerous Lelit Bianca customers have plumbed in their drip tray catch basins without a hitch. In very few cases, the Bianca espresso machine did need to have the machine raised by unscrewing the feet downwards.

      The majority of espresso machines with a plumb-in drain option have a catch basin. This allows for the removal of the drip tray to be removed and cleaned for sanitary reasons. If the metal drip tray had a connection for the drain hose, one would no be able to connect the hose without having excessive hose to disconnect and connect. This excessive hose can cause the same issue. Removal of the hose too many times can cause wear and tear on the drain hose at the connection.

      In addition, the elbow would usually require a nut on the inside portion of the drip tray. This nut would NOT allow the drip tray to fully clear 100% all the expired fluids of the drip tray. Hence, the drip tray would need to be removed more often for manual cleaning which become difficult because the tray is not easily removable.

      Lelit mentioned to raise the level of only the two (2) front feet as a possible solution.

      We will advise to run hot water through the hose to straighten it out from the original curl. The hose needs to drop 1 inch for every 12 inches across. In some cases on other machines, where there is a curl in the drain hose, we will temporarily prop some cardboard or items to keep the highest portion of the hose downward. Once the hose flattens, these objects can be removed.

      As for an elbow as mentioned, we found an elbow and fastener that could work. However, it would only raise your drain hose by APPROXIMATELY 3/4" higher. This elbow would require drilling the hole in the drip tray and a holding nut on the inside of the drip tray. And, it may need to be installed while the drip tray is in place because the elbow may interfere with the frame being placed or removed from the machine.  Please note that we have not tried this, and we are unable to guarantee it will raise your hose enough to drain easily.

      A In response to the previous answer... The elbow and fastener was exactly what I was hoping to find but you made several good points that I had not considered. I will think about my options and share back if I end up trying to make it work.
    298. Hello, I recently received the Lelit Bianca from you guys and it has been great. I am having an issue with the pump after plumbing it in. The pump was so smooth and quiet off the water tank, but now it is a bit louder and grumbles. I sent a video of the pump pressure and you can see it bouncing up and down, slightly. My supply line is 3/8" braided SS, going into a brass pressure regulator at 35psi, then into the Lelit provided supply line and adapter. I can feel the Lelit supply line pulsating too, but not the supply line behind the regulator. I've tried adjusting the pressure regulator up and down and also adjusting the pump pressure knob underneath, however, the pulsing is still present and wasn't altered at all. Is it possible the Lelit adapter fitting is restricting flow, causing pulsing? Should I try a different pressure regulator? Should I add an accumulator? I have a higher end watts unit coming this weekend to try out.
    299. 0 votes
      Q Hello, I recently received the Lelit Bianca from you guys and it has been great. I am having an i...... Read more answer now
      Asked by Brad on September 25, 2019 5:50 pm
      Answered by the admin

      Lelit Bianca Pulsating Pump Gauge

      One reason we ask all Bianca customers to operate the machine in tank mode is to confirm everything is working perfectly. Tank mode becomes a benchmark to determine issues when plumbing in. The direct plumb hose and fitting included with the Bianca has not only be tested by Lelit and 1st-line, but also has been used by dozens of customers who plumbed in the Lelit Bianca espresso machine.

      The grumbling pump 'usually' indicates the rotary pump is pulling for water and is 'usually' indicative of not enough flow. The vibration of the stainless steel braided hose included with the Bianca further supports that there is not enough flow to the pump upstream of the pump. The current water pressure regulator may be doing a good job controlling the water line pressure, but it may be too restrictive in allowing proper flow.

      We suggest temporarily removing the regulator and see if the problem goes away or if it continues to exist, the issue may be further upstream.

      A My previous machine (Isomac Tea II) was plumbed and had zero problems over the 10 years I had it. I did not direct plumb this unit simply because I was assured that the upgraded large filter that fits directly in the tank would eliminate the necessity of having to descale (if maintained properly), which is my intention. Having the lines directly plumbed would require for me to get back on a regular descaling program and with a dual boiler system it becomes a real chore. For this reason alone I would recommend using the tank rather than a direct plumb.
    300. Looking at fittings and add-ons for to plumb in my Bianca, do you recommend a flush valve? Do you recommend a pressure reducer? What would you recommend to test the water to make sure the filter is set correctly?
    301. 0 votes
      Q Looking at fittings and add-ons for to plumb in my Bianca, do you recommend a flush valve? Do you...... Read more answer now
      Asked by Paul on September 25, 2019 3:54 pm
      Answered by the admin

      Yes, we recomend a flush valve to clean out any paper sediment in the manufacturing of the filter cartridge. A pressure reducer will reduce changes of leaks and also keep water pressure constant. We recommend these water test strips to monitor your water on a regular basis.

    302. Do you know if the included water line has British or US 3/8 threads? I think it's US, but wanted to confirm
    303. 0 votes
      Q Do you know if the included water line has British or US 3/8 threads? I think it's US, but wanted...... Read more answer now
      Asked by Paul on September 25, 2019 3:53 pm
      Answered by the admin

      It is 3/8th BSPP which has a different pitch in the thread of US standard. You can read more in our basic installation requirements. We also have an example of the BWT system plumbed in. The BWT kit with their adapter hose works extremely well with plumbing in most European plumb-able espresso machines.

       

    304. Hello, I purchased the Bianca, love it, but I have not been able to get frothing and good result from steaming milk. Can you please make a Vedio using the Bianca showing how’s to best steam and texture milk with good froth please.
    305. 0 votes
      Q Hello, I purchased the Bianca, love it, but I have not been able to get frothing and good result...... Read more answer now
      Asked by Robby Khalek on September 15, 2019 8:39 pm
      Answered by the admin

      Sorry, this question was placed in the SPAM bin and we just noticed it. There are several methods to steam, stretch and froth milk. It does take some practice. Also, try both steam wand tips. Below is our video to show two different methods.

      [embed]https://www.youtube.com/watch?v=XuRUtU4Fobw[/embed]

      You can also watch some of our tips and tricks on milk steam and frothing.

      [embed]https://www.youtube.com/watch?v=2fC7nlLbvOs[/embed]

    306. As you suggested on our phone call, I am listing my two questions below: 1. As I understand it, when the machine is fulled warmed up the Lelit displays the brew boiler set temperature, a quick push on the "+' button then shows the temperature of the steam boiler, and another quick press of the "+" button then shows the actual temperature of the brew boiler at that moment. My question is that on occasion, that actual brew boiler temperature will show as high as 112C when the machine is set to a default of 95C. What's going on here? 2. In our conversation, you mentioned you had changing the PID setting to create an increase in temperature while the shot is being pulled. Could you send me a copy of the PID settings you use for that, please?
    307. 0 votes
      Q As you suggested on our phone call, I am listing my two questions below: 1. As I understand it, ...... Read more answer now
      Asked by Harvey Himelfarb on September 12, 2019 8:17 pm
      Answered by the admin

      Sorry for the delay as this question was lost in the shuffle in our systems.

      On question 1, there is a programmed overshoot of the coffee boiler on warm up from a cold start. This algorithm was studied for 2+ years with an espresso academy in Italy.

      With reference to question 2, KPc was set to 20.0, KIc was set to 0, and KDc was set to 20. This was a very aggressive PID setting to have an upswing of temperature during the espresso extraction.

    308. I had an issue with the low water sensor today. Normally the PID tells me when the machine is low on water and needs to be refilled. The sensor didn't work today and I didn't get a warning. The tank was completely out of water. Where can I check to see why the water sensor isn't working properly? Is it in the tank? How does the machine know it's low on water?
    309. 0 votes
      Q I had an issue with the low water sensor today. Normally the PID tells me when the machine is low...... Read more answer now
      Asked by cczl2905 on July 29, 2019 2:28 pm
      Answered by the admin

      Please check the black wire under the reservoir platform. This may be unplugged. It could also be unplugged on the other end of the back wire that is towards the middle of the machine. Also, check the magnetic float in the reservoir that it is not stuck in the up position. The cap for the float can be removed to inspect the float.

      When the black wire is disconnected at the bottom of the Lelit Bianca espresso machine, it tells the machine it is in direct plumb mode.

      When the float gets near the bottom of the reservoir and the black wire is connected, it tells the machine it is in tank mode and the magnetic float acts as a signal to power down the machine.

      We hope this helps! If not, please contact us directly.

    310. With the naked portafilter, I find the coffee spurts out a bit at the sides of the portafilter and goes all over the machine and not directly into the cup. Just wondering how I can prevent and fix this?
    311. 0 votes
      Q With the naked portafilter, I find the coffee spurts out a bit at the sides of the portafilter an...... Read more answer now
      Asked by cczl2905 on July 11, 2019 6:18 pm
      Answered by the admin

      Unfortunately, this does happen. It can be the basket was stretched too many times and the filter screen portion is not consistent. But more often, it is a smaller particle of coffee that jammed into the filter screen and is causing a squirting redirection spurt outside of the cup and usually on the counter. This same thing happened to one of the partners yesterday when extracting an espresso with a nice white dress shirt on!

    312. I purchased the Lelit Bianca at your store in New Jersey two weeks ago. I really like the machine and am quite satisfied with it. I do have some questions I'm hoping you could answer for me. So right now, I'm only pulling one type of shot to familiarize myself with the machine. I use the 18g basket, I use the double spout portfilter, the bag of beans your provided me and I have a scale to measure 18 grams. With the paddle turned all the way to the right (no pre-infusion), when i lift the lever to start, coffee starts to come dripping out around the 7-8 second mark and I reach two espresso shots at around the 32 second mark (I have two espresso measuring cups). Just wanted to see if you think this is an acceptable time frame for pulling shots? I also noticed that my puck is a little wet, with some liquid on the top of the puck when I take the portafilter out of the machine. Does this mean I'm doing something wrong? Some other questions I have regarding maintenance 1. How often should I backflush? 2. Should I use a detergent for backflushing? 3. There is a 20g basket...just wondering when I should be using this one as I'm only really using the 18g basket
    313. 0 votes
      Q I purchased the Lelit Bianca at your store in New Jersey two weeks ago. I really like the mach...... Read more answer now
      Asked by Calvin on July 10, 2019 7:26 pm
      Answered by the admin

      Thank you for your purchase of one of the greatest espresso machines of all time!

      As for your espresso making, there are no longer any rules with the Bianca! In the showroom, we pull 2-3 ounce espresso extractions up to 114 seconds. We also pull double shots at 20 seconds. The bottom line is what taste best in the cup!

      Personally, we like the 20 gram basket which we can get up to 22 grams inside, but it also depends upon the coffee beans used and the grind fineness.

      As for short backflushing, you can do this without detergent everyday, and once with detergent every 50 extractions. Paddle to right side when backflushing.

    314. I purchased a Bianca from you folks several months ago and couldn’t be happier. I also own a Vesuvius V2, so I’m very familiar with pressure profiling. I have two questions... First, have you found a three hole steam tip that fits the Bianca or do you feel the existing two hole tip is pretty optimum for the Bianca’s level of steaming power? I would purchase a three holder if you have access to one unless you’ve found it to be a waste of time. Currently using the included tip with smaller holes. Second, I absolutely love the included heavy weight SS 58+ mm tamper. I use VST 18-20g 58mm baskets and the tamper is a perfect size and weight for basket espresso surface leveling and prep prior to tamping with an ESPRO 30 lb tamper. I would love to buy one from you if possible, but can’t find it on your website or Lelits website. It is even heavier than the Espro tampers and fits the VSTs over size baskets perfectly just like the oversized 58.35 mm Espro VST size tampers.
    315. 0 votes
      Q I purchased a Bianca from you folks several months ago and couldn’t be happier. I also own a Vesu...... Read more answer now
      Asked by Perry Cockreham on June 19, 2019 6:35 pm
      Answered by the admin

      Sorry for the delay as this request was found between the cracks in the system. Currently, there are no other tips that will fit. However, we have been able to master frothing with either of the steaming tips enclosed with the Lelit Bianca espresso machine.

      As for the tamper, we apologize that we do not have an ETA for the tampers. Once they become available, we will add them to our web site.

    316. I was wondering what the estimated shipping time would be from order to arrival for the Lelit Bianca machine. I'm also assuming I would have to be at the house to receive delivery of it since it's on a pallet, right? As for cleaning and maintenance of the machine, what would be the best ways to clean and maintain it? Do you have any resources you could point me to on that?
    317. 0 votes
      Q I was wondering what the estimated shipping time would be from order to arrival for the Lelit Bia...... Read more answer now
      Asked by Sean on June 17, 2019 3:45 pm
      Answered by the admin

      Thank you for your inquiry.  We do ask for customers' patience once an order is placed. We bench test every plumb-able espresso machine for 24 hours with water only. We also inspect for any damages that may have occured in shipping from Italy to us and possible damage in our warehouse. After testing and inspection, we arrange shipping with a freight company who we pay extra to make an appointment window, up to 4 hours, with our customers. In the end, with roughly a 1-2 business day turnaround time, it leaks to much higher customer satisfactions rates.

      We can ship to your work address as long as they accept shipments for personal use and they are aware to note any shipping damage or crush marks on the boxes before signing the bill of lading.

      Shipping time is 1-6 business days dependent upon the trucking company and where in the USA the pallet will ship to. West coast usually is between 3 and 6 business days. East coast is usually between 1 and 4 business days.

      As for maintenance, the grouphead should be backflushed with detergent MINIMUM once every 50 espresso extractions. The water softener recharged with a salt water bath for 20 minutes and rinsed for 5 minutes 2x/month minimum. Replace the water softener minimum every 6 months. Gaskets and dispersion screen replaced once every 6-12 months based on usage. More usage means more frequently.

    318. Does this use low lead EcoBrass like Profitec/ECM in the e61 group and pump?
    319. 0 votes
      Q Does this use low lead EcoBrass like Profitec/ECM in the e61 group and pump? answer now
      Asked by isaac on June 17, 2019 7:38 am
      Answered by the admin

      Lelit stated the following:

      "The Bianca machine is assembled with a rotary FULID-O-TECH pump, NSF approved. The pump is realized in CW510L /OT57 (brass), this alloy with max lead content 0,2%, allows the respect of the most restrictive laws in US.   

      The E61 brewer is made of brass (OT58 - "CW617N"), but a surface coating process (Stecrhome type- NSF regulation conformity) is performed, to reduce the lead migration."

      It is important to use the Lelit water softener to diminish the effects of limescale. The reason is that limescale and descaling will corrode all finishes, including that of the copper pipes and brass fittings inside all espresso machines that have copper and brass. This is why the pump and grouphead are not the only important items to look at for low lead when other components could also be involved.

    320. Hi After looking into this machine's specification I have two questions- 1. In case of a direct water line hook up, can I remove the tank or do I need to keep it attached to the machine's wall? (looking at minimizing the machine's footprint) 2. We have good quality soft water supply in our home. Is a filtering the water mandatory? If yes, is there a kit to attach the filter system? Thanks for your help
    321. 0 votes
      Q Hi After looking into this machine's specification I have two questions- 1. In case of a direct...... Read more answer now
      Asked by Zvi Jacob on June 11, 2019 7:03 pm
      Answered by the admin

      The great news is that the tank assembly can be removed when plumbing the water line directly to the machine.

      We do suggest using the machine as a tank model for a few days to make sure everything is ok.

      When plumbing in any European espresso machine, the challenge is the BSPP metric connection to Amercian or National Pipe Thread (NPT). Hence, we normally recommend an additional hose and coupling to attach the machine hose to the BWT hose.

    322. I have an extra portafilter with a blind filter basket in it from my ECM Technika Pro IV. Can I use that with my new Bianca? Also, can I use the same cleaning materials (powders, soaps, etc.)?
    323. 0 votes
      Q I have an extra portafilter with a blind filter basket in it from my ECM Technika Pro IV. Can I u...... Read more answer now
      Asked by Jim on May 27, 2019 12:52 pm
      Answered by the admin

      Yes, you can use the portafilters from ECM espresso machines, uncuding but not limited to the Barista, Techika, & Synchronika as long as they are of the 58mm E61 grouphead type.

      Yes, you can use the same backflush detergents. However, please use the included filter to avoid descaling. Descaling should be a last resort. If descaling, the filter needs to be removed.

    324. Hello! I am experiencing a thing that every machine I have ever had with a lever will eventually do. The machine works perfectly (that's not the issue!) After several months use , the lever gets harder to engage. There is no problem doing it, it just has more resistance and is not as smooth. Would this be a need to backflush with detergent or do I need to disassemble and lubricate the mechanism? Just something that always happens with a machine that I have had but does not affect the results in the cup!
    325. 0 votes
      Q Hello! I am experiencing a thing that every machine I have ever had with a lever will eventually ...... Read more answer now
      Asked by Mark Spears on May 2, 2019 8:17 pm
      Answered by the admin

      We suggest first to backflush the grouphead as coffee oils may be impeding proper movement. If the problem persists, there is potential that purified, distilled, or reverse osmosis water has eaten away at the lubrication in the grouphead where the lever stem inserts. We recommend using a product called Pretrolgel.

    326. What is the depth of the Bianca when you move the tank to one side, either right or left? The specs have you "add 3.5" wherever you position it, but it's unclear if there is any other material in the back that prevents you from gaining those 3.5 inches; is the machine 13.5 inches deep with the tank on the side? Or is it 17? Or other?
    327. 0 votes
      Q What is the depth of the Bianca when you move the tank to one side, either right or left? The spe...... Read more answer now
      Asked by Drew on April 30, 2019 9:08 pm
      Answered by the admin

      We apologize for the confusion. The machine depth, without the portafilter on grouphead and with the reservoir on either side, is about 16".  If the reservoir stays in the rear, the depth would be about 19.5".

    328. If you were pulling shots and steaming milk as quickly as possible, what's the limit in terms of boiler recovery? The reason I purchased a GS3 is because my Breville Dual Boiler could not keep up when pulling shots for a group that comes over every week. I'm pulling 20-30 shots as quickly as possible every week. Thanks!
    329. 0 votes
      Q If you were pulling shots and steaming milk as quickly as possible, what's the limit in terms of ...... Read more answer now
      Asked by Kevin on March 20, 2019 4:05 pm
      Answered by the admin

      Sorry, from a technical perspective, this is too difficult to answer for ANY espresso machine, including competitive models we do not carry.

      The reason is based on the following:

      a) What is the actual voltage of the 110-120 volt outlet? Is it 108 volts, 110 volts, 115 volts, or 124 volts?
      b) What are the sized espresso extractions?
      c) How much milk is ounces is being steamed?
      d) Which material is the steaming vessel being used as ceramic and stainless steel require different warm up times and have different heat retention levels?
      d) What is the ambient temperature that affects heat dissipation from the machine?
      e) What is the room temperature of the water?

      Back to back espresso extractions we do not see a problem. These variables are more important in steaming and frothing.

      About 12 years ago, we did extensive testing for temperature stability at various points within and outside the double boiler espresso machine. There are many environmental variables that can affect performance, and this is a reason why we do not publish any data as many users would be unable to replicate results. Plus, most end users do not have the proper portafilter to measure temperature.

      The Bianca has replaced some of the lower priced dual boiler espresso machine you mention. In these cases, we have beard feedback that the Bianca wins in the steaming department. You can review one such case.

      "I am blown away by the steam power. I'm at 266 degrees and almost 2 bar. It is obscene compared to the BDB. It could (and probably should) be turned down, buts it's WAY too much fun steaming at Mach 6. What took a minute in the breville takes 12 seconds in the Bianca. It's harder to get good micro foam though. I need to practice. It's also a weird change learning to steam on the left side of the machine instead of the right."

      With respect to the 20-30 espresso shots, the Bianca we had at Coffeefest NYC 2019 was waiting more for the Eureka grinder! However, we did not steam any milk as we wanted to exemplify changing the flavor profiles in the espresso with the paddle.

    330. Jim, great featured machine. Does the paddle operate exactly the same using the reservoir mode as it does when plumbed? Also, is the pre-infusion adjustable in reservoir mode? Thanks
    331. 0 votes
      Q Jim, great featured machine. Does the paddle operate exactly the same using the reservoir mode as...... Read more answer now
      Asked by Robert Jason on March 3, 2019 10:34 pm
      Answered by the admin

      Sorry, this one slipped through the cracks.

      The pre-infusion pressure is controlled by the paddle with a programmable time for pump pressure then soak time. It should not matter if plumbed in or direct water connection/plumbed-in mode. However, we will double check with Lelit.

    332. The instruction manual says to use the blind filter to backflush once a month and to let it build pressure for 10 seconds before releasing the pressure. I used to backflush every day when I had finished with the espresso machines that I used to have. Once or twice a month I would use backflush detergent for @ 3 second intervals and then rinse several times. What is the best way to backflush the Bianca?
    333. 0 votes
      Q The instruction manual says to use the blind filter to backflush once a month and to let it build...... Read more answer now
      Asked by Mark on February 1, 2019 5:24 am
      Answered by the admin

      Great question! We never backflush our prototype Lelit Bianca! Kidding!!!!

      Others may recommend differently, but we have our own favorite back flush / back wash routine every 50 extractions. We even created two videos!

    334. I have 16" clearance between my counter and cabinents. The specs on the Bianca are 17.5" height. Is there anyway to remove something non critical to make it fit under the cabinets or is this machine just not going to work in that space?
    335. 0 votes
      Q I have 16" clearance between my counter and cabinents. The specs on the Bianca are 17.5" height. ...... Read more answer now
      Asked by Ben on January 19, 2019 7:43 pm
      Answered by the admin

      Unfortunately, the feet can not be shortened as the machine has its direct water connection underneath and shorter feet will not provide enough clearance.

      The back of the machine should fit under 16" and you can situate the reservoir to either side of the Bianca espresso machine. It is the paddle that is higher.

    336. What is the recommended four-hole steaming tip for the Bianca?
    337. 0 votes
      Q What is the recommended four-hole steaming tip for the Bianca? answer now
      Asked by ottmandavid on January 15, 2019 7:51 pm
      Answered by the admin

      Sorry, there is not one available at this time. Please note a 4 hole tip would need to have smaller holes as the thoroughput of steam with 4 larger holes "may not" allow the Bianca nor any other 110 volt double machine to properly maintain steam pressure or enough capacity for larger amounts (33-50 ounce) of milk.

    338. Bella Barista, the Lelit retailer in the UK, has a user manual written by Dave Corby included with the units they sell. Are you aware of this manual, and if so have you contacted Bella Barista to see if the 26 page manual could be made available to your US customers.
    339. 0 votes
      Q Bella Barista, the Lelit retailer in the UK, has a user manual written by Dave Corby included wit...... Read more answer now
      Asked by lexheim on January 3, 2019 2:18 am
      Answered by the admin

      Bella Barista has paid dearly to have this manual produced as their proprietary documentation. Unfortunately, we are certain they will not share this information However, there are a lot of Bianca machines sold in the USA, and there is a pretty good thread on home-barista.com where you can post your questions and share information.

    340. I happily own a new Lelit Bianca. Thanks Jim/1st line Equipment for the great customer experience, price and great product! Question: I have started the process evaluating my home's plumbed water line options. Unfortunately I do not have a nearby main home water line. I do have a nearby 1/4 inch copper tube line that goes to the refrigerator. Talking with a plumber, he feels he can adapt the 1/4 inch copper tube line to support a 3/8 inch fitting that would support the Lelit Bianca and the included lelit water hose. The Plumber also felt the 1/4' tube would support the 20 psi minimum pressure the Bianca needs but he did say the flow would be a little slower to your recommended setup (the 3M Cuno Filter and the Bianca). Being the specs in the Bianca manual only ask for a pressure of at least 20 psi, and I will have 20 psi or more, but through a quarter inch pipe, will that be acceptable? I really do not want to risk the machine with an unacceptable water line source. Thanks so much!
    341. 0 votes
      Q I happily own a new Lelit Bianca. Thanks Jim/1st line Equipment for the great customer experience...... Read more answer now
      Asked by Randy P on January 2, 2019 10:31 pm
      Answered by the admin

      Our recommendation starts with 3/8" or larger. The reason, as some of our customers have experienced before on a wide variety of espresso machines)  is that 1/4" or 1/8" can cause rattling inside the machine.

    342. Very strongly interested. But the one-year basic warranty makes me nervous. Since 1-st-Line appears to be the only US distributor and Lelit is relatively unknown (no offense), market penetration might be limited. Chances of getting service from other espresso retailers are nil. Respectfully suggest that Lelit should consider offering 3-year P&L warranty as standard. It would give Lelit an unbeatable advantage against other manual profiling machines. Thanks.
    343. 0 votes
      Q Very strongly interested. But the one-year basic warranty makes me nervous. Since 1-st-Line appea...... Read more answer now
      Asked by Johnny on December 7, 2018 7:35 pm
      Answered by the admin

      Thank you for your strong interest. The machine is well designed and well thought out. If it wasn't we would carry it like us not carrying other brands. In other words, we henpeck the best brands, and then henpeck the best models, so to speak.

      We have discussed with Lelit about extending warranties, but they are pretty firm on one year for their entire line. Keep in mind, other manufacturers also do NOT give extended warranties. They are offered by the dealer you purchase from. And, as many folks are not aware, if you purchase a double boiler from any of the dealers, the warranty of 1 year or extended warranty is still handled and performed by the dealer you purchased from - not the manufacturer or another dealer.

      Based on customer feedback, we have been discussing extended warranties for a few weeks, and actually yesterday, we have a drop down for purchasing an extended warranty of an additional 1 or 2 years to make the ultimate total up to 3 years.

      As with other brands, shipping is not included in the warranty for pallet shipment. In fact, most other dealers will charge to ship the parts under warranty to you and in most cases, shipping the parts back to them. We onyl ask customers to ship back select parts if the manufacturer wants it back.

      As usual, we will work with customers to perform diagnosis and self-repair at home. The good news, of all the machines shipped since September, we only had 2 small issues (water tank sensor and tiny leak at connection to tank hose - both easily resolved without any shipping of the machine) - a very good track record compared to some of the previous double boilers that we have carried in the past.

      In fact, one reason why we like the Bianca so much... is the included water treatment which reduces 90% of the potential issues that occur from the water.

    344. Could you provide more details (and pictures) about the frame design and materials?
    345. 0 votes
      Q Could you provide more details (and pictures) about the frame design and materials? answer now
      Asked by Bryce Matson on November 8, 2018 1:20 am
      Answered by the admin

      The frame and body are all stainless steel. The top panel is held in with 12 screws, one of which secures the external reservoir assembly. To remove the stainless steel unibody, there are 5 screws on the bottom plus the one screw for the reservoir assembly. There is no black enamel painted steel frames that can peel and rust.

      There are two access ports on the bottom for the heating elements.

       

    346. How is descaling both boilers performed?
    347. 0 votes
      Q How is descaling both boilers performed? answer now
      Asked by Aaron on September 12, 2018 3:01 pm
      Answered by the admin

      Descaling an espresso machine is no longer desired on an espresso machine, unless to correct another issue. The two main reasons are

      a) the descaler speeds up the wear and tear on an espresso machine - eating away at the metals and gaskets, and/or

      b) the descaler eats up the protective finishes on the internal copper pipes and brass fittings.

      Hence, preventative measures through water treatment are highly desirable for espresso machines. Water treatmment not only means filtering the water, but softening the water. Most filters do not soften water. Most filters only remove bad taste, foul odors, carbon, and sediment from the water. Water softeners remove the lime scale causing minerals that filters do NOT remove. Hence, water softeners are super important. The Bianca already includes an in tank water softener. For direct plumbing, the BWT kit is strongly recommended.

    348. I am considering a surge protector to pair with this machine -- should I go with the Panamax M2 (20 amp) or the MD2 (15-amp)? Thanks.
    349. 0 votes
      Q I am considering a surge protector to pair with this machine -- should I go with the Panamax M2 (...... Read more answer now
      Asked by sgwizdak on September 12, 2018 3:44 am
      Answered by the admin

      Thanks for asking and more importantly,protection your machine that most espresso machine owners do not do.

      It really depends upon the outlet. If you have a 20 amp outlet (usually with one terminal having a T shape), get the 20 amp surge suppressor. If a 15 amp outlet, then the 15 amp surge suppressor should be acquired.

    350. How long does it take to warm up ? Is there a power ( on/off ) timer so as to have your machine ready to go when you wake up ??
    351. 0 votes
      Q How long does it take to warm up ? Is there a power ( on/off ) timer so as to have your machine r...... Read more answer now
      Asked by kenneth clark on September 8, 2018 6:23 pm
      Answered by the admin

      Great questions! Technically... Warm up time depends upon the room ambient temperature. If outside in the winter or a room temp of 60 d F in air conditioning will result in a longer warm up time then in 80 d F southern USA temperature zones. Also, small impacts are made if the outlet is 110 volts of actual electrical voltage or 124 volts actually in the outlet. Hence, the average range for warm up time is about 30-60 minutes with a general average of 45 minutes for both boilers.

      If the steam boiler is turned off, then the warm up time of the coffee boiler is about 15-30 minutes.

      Although the machine has an economy mode to save energy, the Bianca does not have a built in timer for powering the machine on/off. However, the machine can be used with an external timer as long as a surge suppressor (1080 joules or higher) protects the machine from the timer AND the economy mode is turned off.

      If the machine is in economy mode, then the warm up time is about 25 minutes average (timer can not be used as the machine needs power to maintain economy mode).

       

    352. Is there a 20amp mode? Can the feet be replaced (non-wood)? Thanks.
    353. 0 votes
      Q Is there a 20amp mode? Can the feet be replaced (non-wood)? Thanks. answer now
      Asked by carlj11 on August 29, 2018 7:06 am
      Answered by the admin

      There is no need for 20 amp mode any longer. 20 amp mode existed in the beginning of prosumer double machines when the technology was not as good. Most prosumer double machines now are designed to work effectively in 15 amp mode by redesigning other components as well as the electronics that manage electrical power.

      We just updated our web page for the Lelit Bianca espresso machine with an alternate foot available. Shorter feet are not possible as there is hardware under the frame for direct plumbing.

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