Disclaimer: All technical support on our website is provided for information purposes only. By continuing to read further, you agree to abide by all the terms and conditions stated on this web site. 1st-line Equipment, LLC is not responsible for any injury or damages resulting from such information. Please note that parts purchased through 1st-line Equipment do not include technical support. If you are not familiar with the technical aspects of espresso machines or do not have the technical expertise in repairs, we ask that you order a Diagnosis to acquire a repair authorization number.