1st-line’s Response to the COVID-19 Pandemic

In response to the COVID-19 outbreak, 1st-line Equipment is still in operation with normal business hours and with the institution of new strict procedures to ensure the health and safety of our employees and all visitors. Until further notice here, none of the staff at 1st-line Equipment have shown any symptoms, nor tested positive for COVID-19.

Stop SignUpdated: March 21, 2020 5:43pm – The State of New Jersey does not allow 1st-line Equipment to have any customers in our retail facilities. However, 1st-line can continue to fulfill and ship internet orders. We have implemented Phase II of our emergency continuity business plan to reduce onsite personnel. All support staff, including sales, accounting, technical support, and marketing will work from home remotely. Warehouse, roasting, and repair staff will continue to work in our facilities following a 6 foot minimum distance apart at all times.
Updated: March 18, 2020 11:37am EST
Our strict new protocol of procedures, including but not limited to, have been posted in our entrance ways and bathrooms. Please review the following information:

  • All employees (and visitors which are now excluded as of March 21, 5:42pm) are required to properly and effectively wash their hands per our stringent protocol IMMEDIATELY upon every entry. Then, after hand washing, visitors must sign in the date of their visit, time, full name, email, and phone number. When exiting our facility, we recommend that employees and visitors wash their hands again per the same protocol. Nitrile gloves have been made available to all employees and visitors after hand washing.
  • All delivery personnel must remain outside for pickups and deliveries. There is to be NO handshaking or personal contact.
  • 1st-line staff will disinfect and/or clean all common touch points, including the showroom, work stations, and bathroom, throughout the day.
  • Employees and/or visitors who exhibit signs of illness will be asked to leave the premises immediately.
  • Although considered safe by the CDC, all AIR shipments arriving from Europe are disinfected with spray at the surface level and then placed in storage untouched for a minimum of 7 days after arrival. Updated March 21, 2020: All shipments received for repair will follow the same process as inbound air shipments.
  • Sea shipments take more than 21 days to arrive and are considered safe by the CDC.
We thank you for understanding our new safety and health procedures, and we apologize for any inconvenience this may cause. Please email us or call us if you have any questions or concerns.