Premium Espresso Machines & Espresso Grinders
Since our inception in 1997, 1st-line Equipment, LLC has been driven by a profound passion for the art of espresso. As a curator, importer, distributor, and retailer of premium Italian espresso machines and grinders, our mission is to bring the soul and tradition of Italian coffee culture to enthusiasts and professionals alike.
Our journey began with a simple yet ambitious vision: to provide espresso coffee lovers with only the highest quality equipment to enhance their brewing experience. We meticulously select each product we offer, ensuring that every espresso machine and grinder meets our rigorous standards for performance, durability, and aesthetics. Each piece is not just a machine; it’s a work of art, engineered to unlock the full potential of every coffee bean.
As curators of fine espresso machinery, we take pride in meticulously selecting each product that graces our catalog. Our team travels across Italy, forging partnerships with renowned manufacturers who share our commitment to excellence. This ensures that every machine and grinder we offer not only meets but exceeds the expectations of our customers.
As we’ve grown, our commitment to exceptional customer service has remained at the heart of our operations. We take pride in being more than just a distributor; we are a dedicated partner in your espresso journey. Whether you’re a home barista or a coffee shop owner, we provide personalized guidance and support to help you choose the perfect equipment tailored to your needs.
At 1st-line Equipment, we understand that making great coffee is both a science and an art. That’s why we don’t just sell machines; we cultivate relationships with our customers. Our knowledgeable team is always ready to share expert advice, tips, and servicing options to ensure that your equipment remains in peak condition.
As we look to the future, our passion for excellence and innovation drives us to continually expand our offerings while keeping our commitment to quality and customer satisfaction at the forefront. We remain committed to our core values of quality, service, and innovation.
We continuously seek out the latest advancements in espresso technology while honoring the traditional craftsmanship that defines Italian espresso culture. With 1st-line Equipment, you’re not just purchasing an espresso machine; you’re investing in a legacy of craftsmanship, passion, and the perfect cup of coffee.
Join us as we celebrate the rich traditions of espresso making and elevate your coffee experience to the next level. Together, let’s brew something extraordinary.
What’s New for Espresso Machines and Coffee Grinders?
Espresso Sales for Savings!
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Lorraine Afflitto
2 weeks ago
I had my espresso machine serviced and repaired. The staff was courteous and professional. The service was impeccable. Overall, my experience was five stars. From Ted C.
Diane Prisco
3 weeks ago
Great service experience. Diane and Joe are very professional.
Axel Zein
2 months ago
1. The machine I bought (Bezzera Crema DE HX) is advertised with volumetric control, but in practice this does not behave like true volumetric dosing. But my machine functions as a time-based water output rather than delivering a consistent volume. This becomes evident when changing grind size: in a true volumetric system, the dispensed volume should remain largely consistent. Here, it varies, while the duration of water flow stays constant. In other words, the implementation behaves like a timer rather than a genuine volumetric system. Build quality is in line with many Italian machines in this price range - acceptable, but not exceptional. Considering the feature limitations, I would not consider this good value for money and would not purchase the machine again.
2. The dealer 1st-line equipment: The purchasing and after-sales experience was disappointing.
- It took three days to validate my AmEx Platinum card, which is unusually slow.
- Upon arrival, the PID display was not working at all.
Instead of offering a replacement or proper service solution, I was instructed to open the machine and check internal wiring myself, with the assurance that this would not void the warranty. While this resolved the issue (a loose cable, likely caused during transport), this is not something a customer should be expected to handle on a new product. This falls within the dealer’s responsibility. When I subsequently asked for compensation for the inconvenience, communication stopped entirely.
The combination of unclear/misleading feature positioning (volumetric control), average build quality, and a weak customer experience makes this a disappointing purchase overall.
My next purchase - a larger, more robust machine for our office - will not be with this dealer.
2. The dealer 1st-line equipment: The purchasing and after-sales experience was disappointing.
- It took three days to validate my AmEx Platinum card, which is unusually slow.
- Upon arrival, the PID display was not working at all.
Instead of offering a replacement or proper service solution, I was instructed to open the machine and check internal wiring myself, with the assurance that this would not void the warranty. While this resolved the issue (a loose cable, likely caused during transport), this is not something a customer should be expected to handle on a new product. This falls within the dealer’s responsibility. When I subsequently asked for compensation for the inconvenience, communication stopped entirely.
The combination of unclear/misleading feature positioning (volumetric control), average build quality, and a weak customer experience makes this a disappointing purchase overall.
My next purchase - a larger, more robust machine for our office - will not be with this dealer.
John A
4 months ago
Really high quality service and friendly staff. I picked up an espresso machine here and everyone was friendly and patient with my one million questions. Will definitely be buying from here again
Boris Iliayev
4 months ago
I had an outstanding experience at 1st-line Equipment. Jim is a true professional and a wealth of knowledge when it comes to high-end espresso gear. He took the time to guide me through the technical details, helping me make an informed decision without any pressure. It’s rare to find this level of personal, expert service nowadays. If you want to buy from someone who actually knows and cares about the machines they sell, this is the place. Highly recommended!
Kirill Chubaev
6 months ago
Great selection of espresso machines and accessories at very reasonable prices. Their website has lots of useful information, especially about maintenance and care. The owner responds very quickly and is very helpful with any questions or post-sales issues. Overall, excellent service and a great buying experience.
Woodstock Coffee
6 months ago
Beyond terrible customer service. I would never put a phone number out if you have rude and unhelpful employees or owners answering. Will never use these guys.
Max Power
7 months ago
I only wish I could give a negative 5 star review. I tried to purchase an espresso machine last month but 1st Line’s 3rd party anti-fraud vendor flagged the transaction as fraudulent. No problem, I simply purchased from 1st In Coffee. But this had the cascading effect of blocking my credit card and my Amazon account. It took weeks of going through Indian call centers to unblock my Amazon account but one month later, my credit card is still locked. So Jersey Jim with your Bensonhurst Guinea accent, I will never try to purchase from you again nor will I ever consider suggesting anyone else does either.
JOHN KAYE
8 months ago
This company and owner are extremely knowledgeable and the most honest and caring individuals Ive come across in a long time..
Joe the owner step by step ran me thru the whole process of my purchase..
Sincere thanks
John Kaye
Joe the owner step by step ran me thru the whole process of my purchase..
Sincere thanks
John Kaye
Anja K
8 months ago
Very knowledgeable people, great service
Thank u!!
Thank u!!
A.M. D.
10 months ago
Repairs on our 5-year-old espresso machine completed way sooner than expected. Jim and his team are always a pleasure to deal with. Looking forward to enjoying our espresso each morning again!
pinoboy773
1 year ago
Perfect experience! Best price on a new Ceado e37s grinder. It shipped the day after placing the order. Arrived in great packaging. I will visit here first for future needs. THANK YOU!
Danny Ferrazzano
2 years ago
As a small business owner, I couldn’t be happier with not only the purchase of my Bezzera Crema but also the customer service I have received throughout the ordering process.
One of my main reasons for doing business with 1st Line is that i felt confident in their continued support. It’s reassuring to know a business is passionate about what they are selling, knowledgeable, stand by their product and able to provide value beyond that of just making a sale. If I ever need to ask a question, advice, a repair or support it’s just a phone call or email away.
The espresso maker was bench tested prior to shipment to ensure it worked properly and delivery was quick. Pictures do this machine no justice, it looks and feels even better in person. I look forward to many years of service from this machine and lots of espresso based drinks made.
One of my main reasons for doing business with 1st Line is that i felt confident in their continued support. It’s reassuring to know a business is passionate about what they are selling, knowledgeable, stand by their product and able to provide value beyond that of just making a sale. If I ever need to ask a question, advice, a repair or support it’s just a phone call or email away.
The espresso maker was bench tested prior to shipment to ensure it worked properly and delivery was quick. Pictures do this machine no justice, it looks and feels even better in person. I look forward to many years of service from this machine and lots of espresso based drinks made.