Jura Technical Support

Warranty Information

Who handles the warranty

Eligible warranty for Jura equipment is handled by Jura or representative thereof. If you have purchased your equipment from 1st-line Equipment, please contact us first to confirm purchase date and warranty eligibility. When you purchase a Jura product, you can register your product for additional support through Jura.

What does the warranty cover

The warranty is limited to manufacturer’s defects only.

Regarding espresso machines: Limescale buildup can lead to problems with your machine. If you send your machine in for repair and limescale is found inside that caused the issues you are having, it will not be covered under warranty. Although descaling can be a good alternative to remove limescale causing minerals (calcium and magnesium), we strongly suggest that prevention is the best form of maintenance. The reason is that descalers can cause wear and tear on gaskets, orings, and the metal components inside an espresso machine. However, where there is a clog somewhere, descaling will be a necessity on the specified part, area, or entire machine.

Regarding coffee grinders: As with all coffee grinders, it is very important to only change grind settings when the unit is on and the burrs are in motion. If you do not do this, the burrs will ‘gunk’ up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, we will consider this operator error for lack of following directions, and will not classify as a defective grinder.

When does the warranty expire

The manufacturer’s warranty on new equipment is good for a period of 1 year from date of receipt which covers parts. Labor warranties may vary depending on the company you purchase from. Jura products may have an extended warranty limited to manufacturer’s defect and will specifically state the extended period of time on your receipt.

Where will my equipment be serviced

In most cases, your Jura equipment must be sent to a repair facility. Jura will specify where to send in your equipment.

How do I send in my equipment in for repair:

If you are inside the warranty period, please call 1-800-220-5701. If you are outside the warranty period, Jura can still repair your grinder.

Manuals – Documentation

Parts & Diagrams

Manuals

Diagrams

Please note that we do not stock parts for Jura. Please contact the manufacturer directly.

Specific Jura Technical Support Pages

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