Ala di Vittoria Technical Support

Regarding espresso machines

Regarding coffee grinders

Limescale buildup can lead to problems with your machine. The warranty will not cover any repairs if our technicians find limescale in your machine. Although descaling can be a good alternative to remove limescale causing minerals (calcium and magnesium), we strongly suggest that prevention is the best form of maintenance. The reason is that descalers can cause wear and tear on components inside an espresso machine. This includes gaskets, o-rings, and other metal components . However, where there is a clog somewhere, descaling will be a necessity on the specified part, area, or entire machine. As with all coffee grinders, it is very important to only change grind settings when the unit is on and the burrs are in motion. If you do not do this, the burrs will 'gunk' up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, we will consider this operator error for lack of following directions, and will not classify as a defective grinder.

Manuals & Documentation

Parts & Diagrams

Manuals

Parts & Electrical Diagrams

Please note that we offer assistance for parts via our parts inquiry page. Our call center does not have training to handle parts inquiries. This also offers us time to research the part(s) needed.

Please note also that all parts purchases are non returnable or refundable and also do not include technical support, instructions, nor warranties.

Ryan S. from United States (US) purchased

Lelit 4000032 E61 Grouphead Rebuild/Maintenance Kit

8 hours, 11 minutes ago