Who handles the warranty
Eligible warranty for Philips/Saeco equipment is handled by Philips/Saeco or representative thereof. If you have purchased your equipment from 1st-line Equipment, please contact us first to confirm purchase date and warranty eligibility.
What does the warranty cover
The warranty is limited to manufacturer’s defects only.
Regarding espresso machines: Limescale buildup can lead to problems with your machine. The warranty will not cover any repairs if our technicians find limescale in your machine. Although descaling can be a good alternative to remove limescale causing minerals (calcium and magnesium), we strongly suggest that prevention is the best form of maintenance. The reason is that descalers can cause wear and tear on components inside an espresso machine. This includes gaskets, o-rings, and other metal components. However, where there is a clog somewhere, descaling will be a necessity on the specified part, area, or entire machine.
Regarding coffee grinders: As with all coffee grinders, it is very important to only change grind settings when the unit is powered on and the burrs are in motion. If you do not do this, the burrs will ‘gunk’ up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, this will be considered operator error for lack of following directions, and not be classified as a defective grinder.
When does the warranty expire
The manufacturer’s warranty is good for a period of 1 year from date of receipt which covers parts. Labor warranties may vary depending on the company you purchase from. Philips/Saeco products may have an extended warranty limited to manufacturer’s defect and will specifically state the extended period of time on your receipt.
Where will my equipment be serviced
In most cases, your Philips/Saeco equipment must be sent to a repair facility. You can visit the Phlips/Saeco website to find a service center near you.
How do I send in my equipment in for repair
If you are inside the warranty period, please call 1-800-933-7876. If you are outside the warranty period, Philips/Saeco can still repair your machine.
Manuals – Documentation
Parts & Diagrams
Please note that we stock very few parts, if any, for Philips/Saeco. Please contact the manufacturer directly.
Specific Philips/Saeco Technical Support Pages
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