Warranty Information
Who handles the warranty
Under warranty
- If you have purchased your ACS home equipment from 1st-line Equipment (us), you must contact 1st-line Equipment (us) to get your equipment serviced under warranty. Please be ready to provide the following information: invoice# of purchase, model of equipment, and a detailed description of the issue.
- If you have purchased your ACS home equipment from another retailer (not 1st-line Equipment), you must contact them first to get your equipment serviced under warranty.
Out of warranty
- If you are outside the warranty, you can contact any capable service provider at your convenience.
What does the warranty cover
- The warranty covers the manufacturer's defects only.
- Regarding espresso machines: Limescale buildup can lead to problems with your machine. The warranty will not cover any repairs if our technicians find limescale in your machine. Although descaling can be a good alternative to remove limescale causing minerals (calcium and magnesium), we strongly suggest that prevention is the best form of maintenance. The reason is that descalers can cause wear and tear on components inside an espresso machine. This includes gaskets, o-rings, and other metal components. However, where there is a clog somewhere, descaling will be a necessity on the specified part, area, or entire machine.
- Regarding coffee grinders: As with all coffee grinders, it is very important to only change grind settings when the unit is on and the burrs are in motion. If you do not do this, the burrs will ‘gunk’ up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, this will be considered operator error for lack of following directions, and not be classified as a defective grinder.
When does the warranty expire
- The manufacturer's warranty on new equipment is good for a period of 1 year from the date of receipt which covers parts.
- Labor warranties may vary depending on the company you purchase from.
- ACS products may have an extended warranty limited to the manufacturer's defect and will specifically state the extended period of time on your order receipt.
Where will my equipment get service
- In most cases, you must send your ACS equipment to a repair facility.
- If 1st-line Equipment will be servicing your equipment, you must either ship it or drop it off at our facility in Freehold, New Jersey.
How do I send in my equipment in for repair
Local drop off
- Before Arriving: Please contact us first to see if your equipment is something we can service and to set up an appointment. For directions, please see our Visit Us page.
- What To Bring: Please keep all unnecessary items unless it is a problem area - this means to keep all loose parts (drip tray and cover, portafilter handles, plastic guide on top, water tank cover, etc) where applicable. For example, if you are having problems with the grouphead, it is advisable to send the portafilter. Please always include a water reservoir for tank models.
Out of state shipping
- Before Shipping: Please contact us first to see if your equipment is something we can service.
- Identification: We receive many machines for repair. Place white masking tape on the base of your machine and and pertinent parts you ship with the machine. This will help identify your machine and related parts.
- Winter Months: During the colder months, try to drain your machine's internals components. In the winter months, keep the grouphead, water valve, and steam valve in the open position to allow water to drain before freezing.
- Cover: Place a plastic bag around the machine to avoid scratching.
- What To Include: Please keep all unnecessary items unless it is a problem area - this means to keep all loose parts (drip tray and cover, portafilter handles, plastic guide on top, water tank cover, etc) where applicable. For example, if you are having problems with the grouphead, it is advisable to send the portafilter. Please always include a water reservoir for tank models.
- Packaging: For maximum protection, place your machine carton inside an outer shipper carton using only United Parcel Service (UPS), United States Postal Service (USPS), or FedEx Ground. If the original cartons (inner and outer) are NOT available, please make sure to double box AND INSURE your machine as we can not be responsible for damage or loss. You need to make sure to have at least 4 inches of cushioning between the machine and the outer box.
- Payment: Your credit card will be charged when you process the order online. You will be provided an estimate for repair. At that time, if you decline, there will be this charge. Your charge for repair may be greater than the diagnostic fee charge depending upon what is needed to service your machine.
- Exclosures To Include: Please enclose a copy of the emailed online order and a detailed description of the symptoms or problems.
- Outside Box Identification: Place the online order ID number on outside box as your repair authorization number (or your package can be refused at our warehouse as they will only accept packages with a valid order id number).
- Where To Ship: Ship insured, signature required to
1st-line Equipment, LLC
Repair Auth#: (Your online order # here)
265 Willow Brook Road
Unit 6
Freehold, NJ 07728 - Tracking: Please track your package to us. One of our techs will call you once the machine is on the bench, and an estimate has been established. Calling or emailing about receipt of the package does slow our technicians in repairing machines.
Manuals & Documentation
Manufacturer's manuals
Parts & Diagrams
Diagram's List
ACS Parts
Finding your part
- Please use the parts diagrams provided below to determine the part(s) you need. Then use our search box above to find the part(s) on our website. If no results come up, more than likely we do not stock the part.
- If uncertain, please go to the equipment model or part product page. Then use the Q&A tab found on that web page to ask your question.
- Lastly, and only if the first 2 options were exhausted, please use our parts inquiry page.
- Our call center does not have the training to handle parts inquiries for over 60,000 different parts items. Asking any questions regarding parts will more than likely result in you being referred to the above steps.
- Please note also that all parts purchases are non-returnable or refundable and do not include technical support, instructions, or warranties as the purchase price of any part does not cover the cost of technical support. Technical support is available for repairing equipment in our shop.
- Sorry, we will only special order a part for a model we carry AND was purchased through our supply chain.
- Since we are unaware of the mechanical, electrical, and/or plumbing expertise of a parts buyer or the tools owned by a parts buyer, we are never able to advise if a self-repair can be performed.
Diagrams for ACS Equipment
- Note: These parts diagrams are provided by the manufacturers. We list them on our site for informational purposes only. We do not stock every single part listed nor can we guarantee that every part is available to order.
- Minima
- Ventus
- Vesuvius - body, boiler, electrical
Technical Support Pages
ACS Specific