Capresso Technical Support

Warranty Information

Who handles the warranty

Eligible warranty for Capresso equipment is handled by Capresso or representative thereof. If you have purchased your equipment from 1st-line Equipment, please contact us first to confirm purchase date and warranty eligibility. When you purchase a Capresso product, you can register your product for additional support through Capresso.

What does the warranty cover

The warranty is limited to manufacturer’s defects only.

Regarding espresso machines / coffee makers: This warranty covers all defects in materials or workmanship (parts & labor) including free UPS ground transportation to and from our repair facilities within the continental United States. For Hawaii and Alaska and any other part of the world freight is not covered by this warranty. If the equipment cannot be repaired, Capresso will replace your machine with the same model. If your machine cannot be replaced with the same model we will replace it with a model of the same or higher retail value.

Regarding coffee grinders / water kettles / milk frothers: This warranty covers all defects in materials or workmanship (parts & labor). Capresso will repair or replace your grinder or water kettle within the warranty period.

This warranty does not cover:

  • Any machine NOT distributed by CAPRESSO within the United States.
  • Any machine not purchased from an Authorized Capresso Dealer. (please contact us first to confirm purchase date and warranty eligibility).
  • Any machine purchased through E-Bay.
  • Damage caused by accident, abuse, negligence, misuse.
  • Improper operation or failure to follow instructions contained in this manual.
  • Any service or alteration performed by an unauthorized person, company or association.
  • Damage caused by neglecting and omitting maintenance, cleaning and decalcifying cycles.
  • Damage caused by use of any ingredients not allowed in this product.

For complete details, please visit Capresso.

When does the warranty expire

The manufacturer’s warranty on new equipment is good for a period of 1 year from date of receipt which covers parts & labor.Warranty is only valid within the continental USA.

Where will my equipment be serviced

In most cases, your Capresso equipment must be sent to a repair facility. Capresso will specify where to send in your equipment.

How do I send in my equipment in for repair:

If you are inside the warranty period, please call 1-800-767-3554 or email [email protected]. If you are outside the warranty period, Capresso can still assist you.

Manuals – Documentation

Parts & Diagrams

Manuals:

  • Espresso Machines
    • 112 – Espresso Pro
    • 113, 114 – Espresso Classic, Espresso Classic Luxe
    • 115 – Capresso Cafe
    • 116 – EC 100
    • 117 – EC 50
    • 118 – EC PRO
    • 119 – Stainless Steel Espresso & Cappuccino Machine
    • 121 – Ultima
    • 124 – Ultima PRO
    • 125 – Cafe PRO
    • 302 – Mini-s
    • 303 – 4-Cup
    • 304 – Steam PRO
  • Coffee Makers
    • 352 – Coffee A La Carte
    • 403 – 8-Cup Perk
    • 405 – 12-Cup Perk
    • 424 – 12-Cup Drip Coffee Maker
    • 425 – On-the-Go Personal Coffee Maker
    • 426 – 5-Cup Minidrip
    • 427 – SG200
    • 434 – SG300
    • 435 – ST300
    • 440, 441 – MT500, MT500 Plus
    • 444, 445 – MG600, MT600
    • 454 – CoffeeTEAM S
    • 455 – CoffeeTEAM Therm
    • 464 – CoffeeTEAM GS
    • 465 – CoffeeTEAM TS
    • 471 – CoffeeTEC
    • 475 – CM300
    • 476 – CM200
    • 477 – CoffeeTEAM Pro Glass
    • 478 – CoffeeTEAM PRO Therm
    • 484 – MG600 Plus
    • 485 – MT600 Plus
    • 487 – CoffeeTEAM PRO Plus Glass
    • 488 – CoffeeTEAM PRO Plus Therm
    • 490 – ST600
    • 494 – SG120
    • 497 – MG900 Glass
    • 498 – MG900 Therm
  • Coffee Grinders
    • 501, 503 – Cool Grind
    • 504 – Blade Grinder
    • 505 – Cool Grind
    • 506 – Cool Grind PRO
    • 559 – Coffee Burr Grinder
    • 560, 565 – Infinity Conical Burr Grinder
    • 580, 585 – Stainless Steel Burr Grinder
    • 591 – Coffee Burr Grinder
    • 595 – Ceramic Burr Grinder
  • Milk Frothers
    • 202 – froth PRO
    • 204 – froth PLUS
    • 206 – froth TEC
    • 207 – froth Control
    • 208 – froth MAX
  • Water Kettles
    • 259 – H2O PLUS
    • 261 – teaC100
    • 275, 276 – H2O PRO
    • 277 – H2O STEEL
    • 278 – H2O STEEL PLUS
    • 280 – mini kettle
  • Other
    • 624 – Iced Tea Maker
    • 801 – Waffle Duo

Guides:

Diagrams

Please note that we do not stock parts for Capresso. Please contact the manufacturer directly.

Specific Capresso Technical Support Pages

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