Who handles the warranty
Eligible warranty for Baratza equipment is handled by Baratza or representative thereof. If you have purchased your equipment from 1st-line Equipment, please contact us first to confirm purchase date and warranty eligibility. When you purchase a Baratza product, you can register your product for additional support through Baratza.
What does the warranty cover
The warranty is limited to manufacturer’s defects only.
Regarding coffee grinders: As with all coffee grinders, it is very important to only change grind settings when the unit is on and the burrs are in motion. If you do not do this, the burrs will ‘gunk’ up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, we will consider this operator error for lack of following directions, and will not classify as a defective grinder.
When does the warranty expire
The manufacturer’s warranty on new equipment is good for a period of 1 year from date of receipt which covers parts. Labor warranties may vary depending on the company you purchase from. Baratza products may have an extended warranty limited to manufacturer’s defect and will specifically state the extended period of time on your receipt.
Where will my equipment be serviced
In most cases, your Baratza equipment must be sent to a repair facility. Baratza will specify where to send in your equipment.
How do I send in my equipment in for repair:
Manuals – Documentation
Parts & Diagrams
Please note that we do not stock parts for Baratza. Please contact the manufacturer directly.