La Nuova Era Cuadra Espresso Machine – V3

4.9047619047619 out of 5 based on 21 customer ratings
(21 customer reviews)

$1,349.00

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La Nuova Era Cuadra Espresso Machine

Overview:

Our version of the La Nuova Era Cuadra includes a no-burn steam wand, no-burn hot water wand, and an upgraded brain unit.

Heat exchanger (HX) system with an E61 grouphead. Steam milk and make espresso at the same time. Boiler pressure gauge. There is even a refill spout so you do not need to pull your machine forward to fill the reservoir. Brain unit, pump, and solenoid valve are near the bottom to avoid boiler heat which rises, and these same items are protected with stainless steel covering to prevent water from splashing on them. Need we say more?

Features:

Heat exchange system
  • Copper, insulation – The boiler is made of copper which retains heat better than stainless steel. Typically copper boilers are more susceptible to limescale when you compare to stainless steel boilers. Therefore, we highly recommend utilizing the water softener that comes with this machine. The manufacturer wraps the boiler with insulation for maximum heat retention.
  • Pull a shot & steam milk at the same time – Steam is always readily available. Hence, there is no wait time going from coffee to steam mode. Works well if entertaining a small group of people.
E-61 grouphead
  • Constantly heated – Hot water circulates from the heat exchanger through the grouphead and back to keep the grouphead and your portafilter nice and hot. As a result, the grouphead temperature constant and stable when you compare to other groupheads that have a built-in heating element.
  • Pre-infusion – Lever next to the grouphead activates a microswitch which turns on the pump to pump water through the coffee grinds. Pulling the lever half way up will open the valve to allow water into the grouphead without activating the pump. Please note that true pre-infusion requires the direct water connection whereby the water pressure from the water line creates true pre-infusion.
Vibratory pump
  • Efficient – 41 watts, rated up to 15 bar with air valve bypass. You only need 9 bar to extract perfect espresso, and wattage has no correlation to longevity.
  • Cost effective – Pumps will degrade in performance over time. Replacing a vibration pump will cost less than a rotary vane pump.
Tank/reservoir system
  • Water softener – The best protection from any limescale buildup in your machine. The water softener must be charged before use. Please follow our instructions on how to do so. This water softener also acts as a particle filter to protect the machine from any unseen particles entering the boiler.
  • Auto-shut off – Prevents burning out the heating element. The water tank sits on a spring activated plate. Once the water is low, the plate depresses the tank microswitch which turns off the heating element.
Steam/water wand
  • Multi-directional – Allows for more movement and flexibility. The wands connect to the valves on an angle to the side for even more flexibility. As a result, there is less risk of burning oneself from the exposed grouphead.
  • No burn – Both wands have insulation, which allows you to touch any part of the stem. Please note after very long periods of use, the wands will eventually be hot.
  • 2-hole steam tip – Allows for a slow gradual build-up of microfoam.
  • Rotational knobs – Allows for easier control of the intensity.
Construction
  • Frame – Made of stainless steel (not polished).
  • Body panels – Sides panels are made of plastic with a polished chrome color coat. The back panel is made of stainless steel satin with a satin finish. The front panel is made of stainless steel with a polished finish.
  • Drip tray – Made of stainless steel. Slides out from the machine for easy cleaning. Plastic insert and stainless steel drip tray cover add a really nice touch.
  • Cup warmer tray – Made of stainless steel. Must be removed to refill the water reservoir. As with any machine, cups can take up to 2 hours to preheat using a cup warmer tray. You can use the water wand to flash heat your cups.
Accessories included
  • Portafilters – Single spout portafilter & dual spout portafilter. Both are 58 mm. The filter heads have “La Nuova Era” imprint on them.
  • Filter baskets – 1-cup filter basket which holds approximately 7 grams. 2-cup filter basket which holds approximately 14 grams. 58 mm in diameter. Blind filter basket which you use for backflushing.
  • Tamper – A cheap plastic tamper. Manufacturers will normally include a tamper like this to keep the overall selling price of the machine low. We recommend upgrading to a better tamper.
  • Cleaning brush – Used for cleaning the grouphead. Ergonomically designed with an angle for easier usage.
  • Coffee scoop – A simple plastic scoop if you are using pre-ground coffee.
  • Cleaning brush – Specifically for cleaning the grouphead.
  • Funnel – Helps fill your water tank without the need to remove it. Useful if your machine doesn’t have the height clearance to allow you to fully remove the water tank from your machine.
  • Water softener – Already attached to the intake hose.
  • Instruction manual – Available in English and Italian.
Brand

La Nuova Era

Height (inches)

15, approximate

Width (inches)

14.5, approximate

Depth (inches)

17, approximate

Weight (pounds)

38

Wattage (watts)

1200

Voltage (volts)

110 – 120

Boiler capacity (liters)

1.8

Tank capacity (liters)

3

Country of manufacture

Italy

Approvals

CE

Espresso Machine Warning:

  • ELECTRICAL WARNING: To avoid electrical damage to this espresso machine which is not considered a manufacturer's defect, please acquire and install a single-outlet surge suppressor rated at 1080 joules or higher. the lack of the recommended surge suppressor, the espresso machine can be damaged at the power switch, the electronics, the heating element, the pressurstat or the wiring inside.
  • WATER WARNING: To increase the useful life of and not damage your espresso machine, please use softened water. Softened water is water without calcium and without magnesium, but still has other minerals for espresso extraction. Do not use distilled water, purified water, nor reverse osmosis water as these types of water create oxidation with the metals and cause the same damaging effects as limescale.
  • DESCALING WARNING: We do not recommend descaling unless there is an issue with the espresso machine. The reason is that too much descaling can eat away at the metals and gaskets inside an espresso machine.

  1. WARNING: This is to prevent damage. Upon initial start up (first time or any time after boiler is drained), it is important to make sure the pump is actually removing water from the reservoir. When the machine is powered on for the first time, you will hear the pump. After 5-10 seconds, you can squeeze the hoses in the reservoir and release. if you hear a different sound, this means the pump is working correctly. If not, immediately power down the machine and contact us.
  2. WARNING: Before operating the machine (first time or any time after machine is transported or softener is removed), please inspect the water softener in the reservoir to make sure it is not leaking any resins into the intake hose. It can be removed from the hose for inspection. If the water softener was damaged in transit, please do not use and contact us for replacement. If it leaks resins at any time, please do not use as resins will damage pump.
  3. CARE:
    1. We recommend backflushing the grouphead once every 50 espresso extractions.
    2. We recommend recharging the water softener once a month and replacing once per year. The machine comes with one in the reservoir.
    3. We recommend descaling the boiler once a month. Remember to remove the water softener before descaling.
  4. Upon receiving the machine, you will find a note inside by La Nuova Era saying that your machine has been checked and tested with coffee. Although it has been thoroughly cleaned, it may still contain minute traces of coffee.

Customer reviews

Rated 4.9047619047619 out of 5 stars
21 reviews
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21 reviews for La Nuova Era Cuadra Espresso Machine – V3

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    Please ask follow up questions as a new question. Submitted questions will be first reviewed, answered, and lastly publicized.

      Our machine is down and need your help to get ahold of this socket connector. The website indicates it is out of stock. Can you provide an ETA on when you expect it to be available? If not, can you suggest an alternative approach to get the hose reconnected? Any assistance is appreciated! La Nuova Era Straight Snap-On Socket/Connector https://www.1st-line.com/buy/la-nuova-era-straight-snap-on-socketconnector/ SKU: NE466
    1. 0 votes
      Q Our machine is down and need your help to get ahold of this socket connector. The website indicat...... Read more answer now
      Asked by Brian on March 17, 2021 3:40 pm
      Answered by the admin

      We are very sorry for the delays. These parts are on their way to us. Unfortunately, many people do not realize the difficulty of our suppliers getting parts from their suppliers in Europe. COVID-19 is more of a mess than people think.

    2. What is the amperage of the fuse in the rear of the machine. (Fuse in the electrical socket.
    3. 0 votes
      Q What is the amperage of the fuse in the rear of the machine. (Fuse in the electrical socket. answer now
      Asked by Earl on March 8, 2021 10:04 pm
      Answered by the admin

      Please check the one on your machine as different batches came with different fuses.

      A Mine is 10A. I have V1 machine.
    4. I have the first version of this that got released by you. Mine has started to have issues. The steam wand seems to be spitting out a bit of water which i think is more than usual. When i turn it on, the unit gets hot. The psi says 15, i open the steam wand valve and nothing comes out, psi drops to zero. Then it will go back up to 15 i open vale some steam comes out back to zero. If i do this 2 or 3 times it will then finally function, however i have doubts as to if its producing the amount of steam it should. Long story short, why is this happening?
    5. 0 votes
      Q I have the first version of this that got released by you. Mine has started to have issues. The s...... Read more answer now
      Asked by Andrew on March 6, 2021 8:39 pm
      Answered by the admin

      Sorry, you may have multiple issues causing multiple issues. Considering this version is over 9 years old, the machine should be evaluated by a professional repair shop as it could be the brain unit, the refill probe, the vacuum breaker valve, the safety valve, and/or the pressurstat.

    6. I bought this machine from you, a little over 8 years ago. I recently de-scaled it and am having problems with heat and pressure. I’d like to know if parts (in general) are available.
    7. 0 votes
      Q I bought this machine from you, a little over 8 years ago. I recently de-scaled it and am having ...... Read more answer now
      Asked by Mohamed on February 25, 2021 8:56 pm
      Answered by the admin Most, but not all parts, are available are on our web site.
    8. My 8 yr. old Cuadra is overheating - installed temp gauge reads up to 239 sometimes. Bar pressure seems normal. It sounds like the heating element is continually clicking on. After pulling a shot, water continues coming out of the pressure release exhaust for several minutes. Any ideas?
    9. 0 votes
      Q My 8 yr. old Cuadra is overheating - installed temp gauge reads up to 239 sometimes. Bar pressure...... Read more answer now
      Asked by Lori on February 8, 2021 6:49 pm
      Answered by the admin

      Please read. Sounds like the pressurstat or relay for pressurestat (check your threading size before order as some may be 1/8) is sticking. There are multiple versions of this part so a reconfiguration may be needed.

    10. I need a new plug and fuse - NE479 SPINA PANNELLO CON FUSIBILE (PANEL PLUG WITH FUSE) Can you sell me one?
    11. 0 votes
      Q I need a new plug and fuse - NE479 SPINA PANNELLO CON FUSIBILE (PANEL PLUG WITH FUSE) Can you sel...... Read more answer now
      Asked by Tom on February 3, 2021 6:43 pm
      Answered by the admin

      Sure, please follow the process in our parts self-help section.

      A Been waiting since I first posted this and still no parts. Very disappointing
    12. I have a la Nuova Era Cudra. I bought From 1st Line yrs ago, have replaced the pressure state twice after long waits for parts from Italy to arrive it’s been working fine for years now, the only problem I recently have us a pressure hose rupture and I can’t seem to find the part in for sale. In the diagram for older machine it’s listed as H1 hose and connects to brass fitting #12 found on page #5 of the machine diagram. Can you supply these parts .? Please contact me and let me know as this is the only source of the leak and would like to repair ASAP
    13. 0 votes
      Q I have a la Nuova Era Cudra. I bought From 1st Line yrs ago, have replaced the pressure state twi...... Read more answer now
      Asked by Dennis on December 23, 2020 7:38 pm
      Answered by the admin

      Here is a link to the H1 hose.  Please double-check the size of your hose before ordering.

    14. The Panel Plug on my La Nuova Era Cuadra melted about two months ago after ~10 years of use and I ordered a replacement part for it. After inspecting the panel plug, it indicates that it's rated for 10a, yet the fuse is 15a and the cord is rated for 13a. When plugged in to a meter, the machine shows that it's pulling 9.6a. The original panel plug was also rated for 10a. Why would a 10a panel plug be protected by a 15a fuse? This sounds like the reason this part failed and is an unsafe design from La Nuova. Are they providing an updated plug to correct this problem?
    15. 0 votes
      Q The Panel Plug on my La Nuova Era Cuadra melted about two months ago after ~10 years of use and I...... Read more answer now
      Asked by Michael on September 18, 2020 5:16 pm
      Answered by the admin

      If the panel plug part was incorrectly rated, we do not believe it would have lasted 7 years. In fact, it would have melted within the first few weeks and hundreds of customers would have been complaining. After 7 years of use, the replacement was needed from wear and tear. In other causes, this receptacle can damage from an electrical surge or water landing inside on the part as it is below the reservoir. Hence, fill the reservoir on the outside of any espresso machine.

      Did you see the voltage rating on the panel plug? Did it say either 110, 220, 230, 240, or even 250 volts?

      A The plug is rated at 10 or maybe 15? From factory. Based on heater watts it should have been 5 more. Mine melted too, i soldered in a new one rated 5 more(what it should have been)
    16. My La Nuova Era Cuadra that I purchased from you around 2013 has begun exhibiting electrical problems. The left prong (when looking at the back of the machine) is melting the housing and the cord... and making a very un-coffee-like smell. All of the wiring and electronics that are tucked under the boiler look almost brand new. Do you know what could be causing this problem and what part I should replace?
    17. 0 votes
      Q My La Nuova Era Cuadra that I purchased from you around 2013 has begun exhibiting electrical prob...... Read more answer now
      Asked by Michael on July 24, 2020 3:55 pm
      Answered by the admin

      The fuse box and fuse probably need replacement. However, we are uncertain if any other parts are needed that caused this part to get damaged.

    18. I noticed that there is a plate on the boiler that appears to be a location for a high limit thermostat but there isn't one present. Do these machines typically have a high limit thermostat (the model is A006 but it appears someone crossed out the six and made it A007). Also, would you happen to have a wiring diagram for this machine?
    19. 0 votes
      Q I noticed that there is a plate on the boiler that appears to be a location for a high limit ther...... Read more answer now
      Asked by Dylan M on April 28, 2020 4:11 pm
      Answered by the admin

      Sorry, the manufacturer has not provided wiring diagrams. There have been several different versions of this machine, so the plate maybe present without the safety. It could also be possible someone removed the safety thermostat and bypassed it.

    20. What pump does my version one need?
    21. 0 votes
      Q What pump does my version one need? answer now
      Asked by tony gardner on April 16, 2020 6:19 pm
      Answered by the admin

      Either the 41 watt or 52 watt ULKA pump on our website will work.

    22. We currently have La Nuova Era Cuadra espresso machine in our office and the water and steam valve have been leaking massively, so we were asked by a technician to get the replacement parts for that machine. Is there any possibility you have replacement water valve and steam valve for this machine / can order them for us? I found the steam valve but wasn't able to find the water valve.
    23. 0 votes
      Q We currently have La Nuova Era Cuadra espresso machine in our office and the water and steam valv...... Read more answer now
      Asked by Oliver on March 27, 2020 5:17 pm
      Answered by the admin

      It is the same valve for both. The only thing that changes is the wands.

    24. I am replacing the original pump with a Ulka pump. the electrical connectors face in opposite directions. Does it matter which wires go to which electrical connectors ?
    25. 0 votes
      Q I am replacing the original pump with a Ulka pump. the electrical connectors face in opposite dir...... Read more answer now
      Asked by Brian on March 12, 2020 3:28 pm
      Answered by the admin

      It usually does not matter when there are only 2 wires to attach to the pump on this machine.

    26. I am looking for a vibration pump for my machine, you list the part as # NE040006 ( 120 volt ). Is it available and what is the cost. Thanks.
    27. 0 votes
      Q I am looking for a vibration pump for my machine, you list the part as # NE040006 ( 120 volt ). I...... Read more answer now
      Asked by Brian on March 5, 2020 6:05 pm
      Answered by the admin

      This ULKA pump can be used as a replacement.

    28. When I activate the cam lever on my machine, the pump sounds like it wants to start, but then there is no sound. Any suggestions. Thanks
    29. 0 votes
      Q When I activate the cam lever on my machine, the pump sounds like it wants to start, but then the...... Read more answer now
      Asked by Brian on February 27, 2020 5:35 pm
      Answered by the admin

      It could be a bad pump, a clogged water softener, a clogged grouphead, and/or blocked tubing inside.

    30. I have my La Nuova Era Cuadra machine for about 7 years now and started experiencing some water leakage (I think between the grouphead and the gasket) and the coffee is not coming out as tasty especially after cleaning the dispersion screen. I'm getting replacement dispersion screen (F277) and grouphead gasket (F15). Should I also change the underlying screen holder and diffuser? If yes, what are the item numbers?
    31. 0 votes
      Q I have my La Nuova Era Cuadra machine for about 7 years now and started experiencing some water l...... Read more answer now
      Asked by fs on February 8, 2020 2:04 am
      Answered by the admin

      Yes, change the portafilter gasket and dispersion screen as noted. The jet breaker or dispersion disk behind the screen should be cleaned with a blacfklush detergent and/or lightly with a wire brush.

    32. I just purchased a La Nuava Cuadra and have 2 questions. 1, which water softener that you sell is recommended for this machine? 2, the directions are quite vague and I’m too new. What is best practice as far as shutting down a machine like this for the day? (It gets light home use every day) Should I bleed my dif steam pressure? I’ve ready on the internet you want to do this but need to refill the boiler to protect the element. I’m not entirely sure how to go about that. Or should I leave the pressure alone in the boiler for daily use? What is your recommendations here?
    33. 0 votes
      Q I just purchased a La Nuava Cuadra and have 2 questions. 1, which water softener that you sell i...... Read more answer now
      Asked by Marc on January 7, 2020 8:34 pm
      Answered by the admin

      The recommended water softener is on the bottom of the page, click on it, then click on the link for the instructions on how to recharge.

      Our recommendation is to power down the machine if not being used within 2 hours. You can leave the pressure alone or deplete.

    34. Which water softener replacement on your website is the one to be used for the Cuadra V3? There are several but none say for the Cuadro--only other machines. The Lelit looks similar but the stem does not have the ridges like the original.
    35. 0 votes
      Q Which water softener replacement on your website is the one to be used for the Cuadra V3? There a...... Read more answer now
      Asked by Joel Rosenbaum on January 6, 2020 4:52 pm
      Answered by the admin

      The V725 on our web site is for this machine.

    36. Do you have a bottomless portafilter that will fit the La Nuova Era Cuadra. My machine is 7 years old.
    37. 0 votes
      Q Do you have a bottomless portafilter that will fit the La Nuova Era Cuadra. My machine is 7 years...... Read more answer now
      Asked by Loraine on December 16, 2019 11:27 pm
      Answered by the admin

      Yes, our Wega bottomless portafilter will fit.

      Answered by the admin

      Yes, our Wega bottomless portafilter will fit.

    38. What bottomless portafilter will fit the La Nuova Era Cuadra? Mine is 7 years old and came with a no burn steam wand which I believe was the version 2 model.
    39. 0 votes
      Q What bottomless portafilter will fit the La Nuova Era Cuadra? Mine is 7 years old and came with a...... Read more answer now
      Asked by Loraine on December 16, 2019 10:52 pm
      Answered by the admin

      Hi,

      We have a universal one that fits E61 groupheads, SKU 50890.

    40. Hello, I bought the machine a few months ago. I only make two shots of espresso in the morning and in the afternoon. Today I wanted to try steaming milk but the machine doesn’t seem to have steaming power or something is obscuring the wand. Any advice? Thank you!
    41. 0 votes
      Q Hello, I bought the machine a few months ago. I only make two shots of espresso in the morning an...... Read more answer now
      Asked by Aneta on December 2, 2019 5:44 pm
      Answered by the admin

      Please check the steam hole tip. It is probably clogged. If the boiler pressure gauge reads zero, then it may be the vacuum breaker valve on top of the boiler is sticking from limescale.

    42. I purchased a La Nuova Cuadra espresso machine from 1st line in 2013. The machine no longer turns on, and I suspect that the fuse may be blown. I have ordered a replacement fuse. Could you advise on how to replace the fuse, or how to check if the fuse is indeed the problem? I live in Atlanta and according to your search function I have no repair dealers anywhere nearby. Thank you!
    43. 0 votes
      Q I purchased a La Nuova Cuadra espresso machine from 1st line in 2013. The machine no longer turns...... Read more answer now
      Asked by Brendan on October 23, 2019 7:23 pm
      Answered by the admin
      The fuse is located in the compartment next to where the electrical cord plugs into the machine. Please remove the power supply, open cover, and replace it.
       
      Other than this, a multimeter and the knowledge to use it are required to determine wherein the electrical circuit is the issue.
    44. Does this machine have any plastic pieces which are heated and come in contact with water?
    45. 0 votes
      Q Does this machine have any plastic pieces which are heated and come in contact with water? answer now
      Asked by Rosey on October 14, 2019 9:29 pm
      Answered by the admin

      Yes, there are high temperature PTFE tubes that feed cold water to the boiler. The insides of espresso machines do get hot, so all tubes can get warm to hot. Most water tank espresso machines do have silicone hoses that allow water to travel from the reservoir to the internal pump.

    46. I bought a "La Nuova Era Cuadra" from you about 6 years ago - love it. Recently, however, it shorted out at the plug/receptacle (on the unit, not the wall), melting the rubber of the cord and receptacle. I replaced both the cord and the receptacle, but after leaving it on for 20min to get ready to make another espresso, it shorted out again. Can you please advise if there is something else I should look at replacing?
    47. 0 votes
      Q I bought a "La Nuova Era Cuadra" from you about 6 years ago - love it. Recently, however, it sho...... Read more answer now
      Asked by Terence Spielman on August 27, 2019 5:44 pm
      Answered by the admin

      Unfortunately, an electrical issue of this nature is beyond the scope of our free services via Q&A. In addition, considering the age of the machine and the electrical issue, it is best to have a professional evaluate it. On the top menu on our web site, please click on the support link, then repairs either searching our database for a close by repair center or sending it in to 1st-line.

    48. La Nuova Era Cuadra Espresso Machine – V are you able to order it in red.
    49. 0 votes
      Q La Nuova Era Cuadra Espresso Machine – V are you able to order it in red. answer now
      Asked by Alen on June 21, 2019 2:34 pm
      Answered by the admin

      Yes, but since it will only be one unit in red, we would not have the multi-unit discount which would increase the selling price by $250.00 This would be a special order requiring prepayment by wire transfer or certified bank check.

    50. With no plumb-in option, what exactly does the “pre-infusion” function do? Thanks!
    51. 0 votes
      Q With no plumb-in option, what exactly does the “pre-infusion” function do? Thanks! answer now
      Asked by Max on March 28, 2019 3:59 pm
      Answered by the admin

      Pre-infusion is the pre-soaking of the ground coffee with hot water under low pressure. The low pressure is from the direct water line or the steam pressure built in the heat exchanger, or the pump pressure by the vibration pump that takes up to 8 seconds to get up to full pressure, or the grouphead chamber.

    52. Can this machine be plumbed in directly or is it only usable with a water reservoir?
    53. 0 votes
      Q Can this machine be plumbed in directly or is it only usable with a water reservoir? answer now
      Asked by Max on March 27, 2019 10:29 pm
      Answered by the admin

      Hi,

      This model is only usable with a water tank / reservoir.

    54. My Cuadra (La Nuova Era) is slowly dripping from the bottom (very annoying). I found the area where the leak is coming from. It is coming out of the part called "La Nuova Era Straight Snap-On Socket/Connector". Unfortunately, your site says "out of stock" on this item and I cannot seem to find this part anywhere else. Do you have a remedy for this part without replacing it?
    55. 0 votes
      Q My Cuadra (La Nuova Era) is slowly dripping from the bottom (very annoying). I found the area whe...... Read more answer now
      Asked by Mark Hewlette on March 13, 2019 3:35 pm
      Answered by the admin

      Sorry, you will need to ask an additional question as we go by part numbers and not by descriptions. Please note that the manufacturer, at this time, has made things more difficult with parts as they made ALL NEW part numbers and they have not provided any relational table showing the old part number to the new part number.

    56. I asked a follow up question about the no burn Cuadra wand alternative Please see my question as it appears under "answer". Basically since you say "May" work--are the fittings the same so at least it is compatible that it will install safely and properly? Why do you say "May" work? Any alternative suppliers for the previous Cuadra wand?
    57. 0 votes
      Q I asked a follow up question about the no burn Cuadra wand alternative Please see my question as ...... Read more answer now
      Asked by JoelR91436 on March 1, 2019 8:12 pm
      Answered by the admin

      We do say 'may' work because La Nuova Era machines had 2 different valves over the years. There was also previous importer who brought them in who may have sold to other customers. If we say 'will' work, then customers will assume we are responsible for machines purchased elsewhere or have a variation of the valve. In essence, we need to be careful as we do not have the machine in front of us, and this is why many companies will not sell parts due to variations by espresso machine manuacturers. Thank you in advance for understanding.

    58. I purchased from you the Version 3 with the non burn wand (I understand there is insulation inside the metal which dampens the steam). I find that the steam volume does not do an acceptable job of frothing compared to the the earlier models without the burn protection that my friends have. Can I purchase an earlier version wand without burn protection and replace the current one--that is, would it be compatible?
    59. 0 votes
      Q I purchased from you the Version 3 with the non burn wand (I understand there is insulation insid...... Read more answer now
      Asked by Joel Rosenbaum on February 27, 2019 5:04 pm
      Answered by the admin

      Correct. The insulated wand has a smaller diameter and less power. Sorry, we do not have the original wands any more. We do have an alternative that MAY work.

      A You replied it "MAY" work. Will it fit the Cuadra fitting for the wand? Would not buy if it would not have compatible fitting. Otherwise, why do you say "MAY"? Is there another source to buy the earlier wand--I do not see anybody selling the Cuadra on line anymore?
    60. You answered my initial question about mold in the water hoses saying to take off the side panels to access them. I have already done that though and am not able to get to the connections for the hoses which is what lead me to my question. Any other suggestions that might help? My water tubes all have some black or pink mold but I have no way to disconnect them. I'm nervous to take apart the entire unit.
    61. 0 votes
      Q You answered my initial question about mold in the water hoses saying to take off the side panels...... Read more answer now
      Asked by Fletcher on January 8, 2019 9:01 pm
      Answered by the admin

      Please note our free support is for simple issues.

      We are sorry many manufacturers, including dealers, do not offer repair instructions for every type of issue - especially issues that become very detailed or complex.

      This is why service companies exist, and their technicians are trained through apprenticeships (hands on learning of usually 2 or more years).

      Based on the age of your machine and uneasiness of taking the machine further apart, a professional should be hired or the machine should be shipped in for evaluation and service.

    62. I purchased my Cuadra back in 2013 from you guys. My 2 water line hoses are starting to get some black and pink (mold?) on the inside of them. I can't reach either connection to replace the hoses. Any suggestions as to how to clean these or keep them from getting this on the inside? It looks like to replace the hose, I literally have to take the entire machine apart?
    63. 0 votes
      Q I purchased my Cuadra back in 2013 from you guys. My 2 water line hoses are starting to get some ...... Read more answer now
      Asked by Fletcher on January 7, 2019 4:30 pm
      Answered by the admin

      The hoses would need to be removed, then soaked in bleach overnight, then rinsed for 10 minutes. The boses can be removed after the 2 side panels are removed.

    64. Is descaling recommend maintenance or only when the machine is not functioning properly and product recommendations as needed?
    65. 0 votes
      Q Is descaling recommend maintenance or only when the machine is not functioning properly and produ...... Read more answer now
      Asked by patrick_saumure on December 29, 2018 11:56 pm
      Answered by the admin

      Only descale if a pump is failing or there is a clog on a non-new machine. Do this after removing the water softener.

      Otherwise, recharge the water softener 1-4x per month.

    66. Would you be able to provide Back-flush directions/frequency and product recommendations?
    67. 0 votes
      Q Would you be able to provide Back-flush directions/frequency and product recommendations? answer now
      Asked by patrick_saumure on December 29, 2018 11:41 pm
      A I have a Cuadra V3 would you be able to advise for E61 Grouphead gasket replacement frequency and product recommendations?
      Answered by the admin

      Please short backflush once every 50 extractions with detergent

      and one every 10extractions without detergent. Any of the bacflush detergents on our web site will work as most have been carefully selected by our staff.

    68. I purchased the Caudra V2 machine from you a little more than 2 years ago and I had to replace the relay switch which now went bad a 2nd time. Your price has now jumped from $49 to $69 for this part. Is it normal for this part to be replaced this often? Also when the machine was new and up until recently the bar pressure would always be about 15 or 1psi but now it will reach a pressure of 18 or 19 bar pressure. Is this normal for the pressure to increase on it's own over time and should I lower the pressure back down to 15 by adjusting the pressurestat in the machine? Thanks and I love this machine.
    69. 0 votes
      Q I purchased the Caudra V2 machine from you a little more than 2 years ago and I had to replace th...... Read more answer now
      Asked by Mario Meriano on September 11, 2018 2:41 am
      Answered by the admin

      Sorry, prices are based on euro exchange rates, themanufacturer's cost, shipping and duties. All these costs have been increasing over the past year.

      Sorry, we are unsure where there is 15-19 bars of pressure. The gauge needle usually does not exceed 2 bar.

    70. I have a La Cuadra machine which was purchased from you on 8/27/2013. The machine is able to heat the water but unable to build up pressure. Once in while the pressure builds up to 1 bar at start up, but is unable to maintain the pressure after making one shot. I'm unable to steam milk. I've already descaled the machine with the Ascaso cleaning powder. The unit powers on and the green light stays on. I can feel the portafilter heating up. Please advise. Thanks, Dennis
    71. 0 votes
      Q I have a La Cuadra machine which was purchased from you on 8/27/2013. The machine is able to heat...... Read more answer now
      Asked by Dennis L. Gorospe on April 2, 2018 8:38 pm
      Answered by the admin

      This could be a shorted heating element, or a bad relay, or a bad brain unit.

    72. We purchased the original Cuadra espresso machine and think the screen on the group head should be replaced. Do you sell that part and if not, do you know what size we need to buy?
    73. 0 votes
      Q We purchased the original Cuadra espresso machine and think the screen on the group head should b...... Read more answer now
      Asked by Liz Thomasson on March 6, 2018 4:16 pm
      Answered by the admin

      The grouphead dispersion screen and portafilter gasket should be replaced every 6-12 months.

      Answered by the admin

      Please search for and purchase the following part numbers:

      F15 - 8mm Grouphead gasket

      F277 - Dispersion screen

    74. Instructions for removing and recharging the water softener. Also, instructions on descaling the machine.
    75. 0 votes
      Q Instructions for removing and recharging the water softener. Also, instructions on descaling the...... Read more answer now
      Asked by Michelle on December 18, 2017 5:37 pm
      Answered by the admin

      The water softener is held on to the intake hose by friction. Holding the hose, the softener can be pulled off.

      The instructions require a salt water bath and water rinse.

      We prefer prevention with a water softener as descaling should only be performed when an issue arises. The reason is that descaling starts premature wear and tear on the metal components as well as any gasket/o-ring seals inside the machine.

    76. I am attempting to remove, for replacement, the Panel Plug for Power Cord. So far I have removed: side panels, back panel, top plate. The screws on the Panel Plug spin when turn, not coming out. In the last email I sent to you I includes a photo. My question: What is the best way to access the Panel Plug for removal and replacement? Thank you, Lyle
    77. 0 votes
      Q I am attempting to remove, for replacement, the Panel Plug for Power Cord. So far I have removed...... Read more answer now
      Asked by Lyle Ridings on November 15, 2017 6:16 pm
      Answered by the admin

      Please look inside behind the switch. You should see holding tabs (usually 2 on two sides) that need to be depressed while trying to pry out the panel plug with a flat-head screwdriver.

      A My Cuadra won't start up, no green light, no sound, nothing. Y
      Answered by the admin There is a little fuse inside the black connector for the electrical cord. Please remove and test the fuse. Replace if needed. Please make sure the water reservoir is full and seated correctly.
      A My La Cuadra machine will raise the pressure at initial start up then slowly looses pressure. I am unable to steam milk. The green light is powering on and the portafilter is heating up. Please advise. The unit was purchased from you on 8/27/2013. Thank you, Dennis
      Answered by the admin

      The losing pressure issue is related to a failing brain unit (there are three versions now on Cuadra as of this writing), a bad heating element, or a bad relay. Lastly, it could be faulty wiring or a switch. For the future, please ask additional questions as a new question to keep the threads related to each other.

    Send me a notification for each new answer.

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