Potential customers ask if 1st-line Equipment has a trade-in program. We normally do not allow trade-ins for the following reasons, in no particular order:
- Shipping costs will be high for the machine to be shipped to 1st-line Equipment,
- There is potential for damages in transport to 1st-line Equipment,
- There are costs to refurbish the equipment to working order or place in missing items,
- New buyers will always have questions about the history, which 1st-line Equipment may not know,
- New buyers want a bargain, and hence, 1st-line Equipment would offer less than market value for the trade in,
- New buyers want a warranty even on older equipment, which puts more risk on 1st-line Equipment as the manufacturer’s warranty has expired, and/or
- The return packaging may not be suitable for re-shipping and we would have to sell locally.
We suggest that customers sell the machine themselves locally (not shipped) through either local online classifieds or a marketplace(s). This may take longer, but there is less work and risk than shipping the equipment. There are also risks in meeting in person, and we strongly suggest meeting at a local police station for high value items and let the police station know in advance you are meeting in their lobby. 1st-line Equipment is not responsible for any damages or personal injuries while you are selling locally.
Now, the good news! 1st-line Equipment will recycle older client’s espresso machines with metal frames, metal components, and metal bodies. The technicians will disassemble machines and sort the metals for the local recycle center. This reduces the amount of waste going into the landfills.
