Bezzera Duo DE V2 Dual Boiler Espresso Machine

We normally recommend the BWT systems, but since you are in the state of WA, a BWT system may make it too pure and the DUO will not function correctly due to the water level sensors not getting low voltage through the water. You may need to get a water report from your faucet to determine the next course of action. If you purchased from us, please send the water report to us via email. If the machine is purchased elsewhere, we apologize that we prefer you contact the seller as they may have a different solution, then blame us when you have a machine issue. Unfortunately, different vendors have different solutions as there is no perfect water treatment system. Thank you in advance for understanding.

A new gasket is always needed. A heating element sounds like it is needed.

At this point, it should be evaluated by a professional as there 'may' be other issues beyond the scope of our free services via Q&A.

Hi,

Sorry, we do not carry any of those parts.

Sorry, there is no reset button on the display. It probably needs to be replaced. Here is a link to the part 5963201.01R

We do not like RO systems because they create oxidation on parts. Re-mineralization can be tricky because it can affect different sensors. IOHO, water, in general, is tricky because water good for extraction is not good for the machine, and water good for the machine is not good for extractions.

Usually the end 2 letters relate to the finish, but it is best you ask Bezzera in Italy directly for the final say as we do not want to provide incorrect information.

Most E61 baskets, tampers, and accessory items should work. There is always a possibility that something we are unaware about will work.

Please use the machine in water tank mode for 2 weeks before plumbing. This is to make sure there is no problem with the machine that canbe caused by plumbing it in. Plumbing a machine in to the water line requires a good amount of work. In addition, you will need to place your machine and then determine all the parts needed to get connected to the water line.

Please follow our recommendations.

We do have special feet that can lower the unit to about 14 1/4" WITHOUT the side rails With these special feet, which we only sell with the purchase of the unit from 1st-line, the height with the rails is about 16".

Please read these instructions. Since these instructions are for those machines with hoses in the tank, the Bezzera machine would need to be put into plumbed mode and the water tank removed. Run grouphead for 10 seconds, and open water valve  for 15 seconds and power down unit. Let how water valve to exit all hot water. Remember, to immediately set back to tank mode before storage or shipping as to avoid damage on next start up.

Please review our 2 available gaskets.

Shipping, at the time of this writing, is included in the 48 contiguous states. Customer pays for shipping both ways for any service. During warranty, we offer phone and email support for any technical issues. After the warranty expires, we offer the Q&A area at no cost for any support needed by our customers.

Sorry for the delay as we have been inundated with requests these past few days. The answer is it depends. The following scenario is under the circumstance that the lever on the side of the grouphead is brought up 90 degrees.

In direct plumb mode, the water line pressure is used for the pre-infusion on the Bezzera DE Dual Boiler Triple PID Espresso Machine.

In tank mode, the pressure that builds up in the thermo-syphon loop between the grouphead and coffee boiler is used to wet the ground espresso coffee in the filter basket.

After the programmed pre-infusion time in the display panel expires, the rotary vane pump cranks up to full programmed pump pressure.

Although a dedicated 15 amp circuit can work,  a dedicated 20 amp circuit works best. It needs to be dedicated since the voltage drawn by this machine and another appliance or light can cause a spike in voltage or overheating of the wires or a tripping of the circuit breaker.

Sorry, we are unsure how Bezzera measures their machines. We typically report the highest point on the machine's description on our web site. We usually include the guardrails in our measurement. Here are the details:

• Measurements: 13" Width  x 18.5" Depth x 16 5/8th H with rails (and 15" H without rails)
  Cup Warmer: 9 3/4" x 9 3/4"

The Bezzera grouphead allows the user to program the water dosage of the espresso extraction. Since this grouphead looks a little smaller, the PID contyroller with mini heater makes it more stable than without. However, we are unsure, at the time of this writing, if it is more, same, or less stable than an E61 grouphead.

Please understand there is a variety of situations than a particular espresso machine can be used in. With 110 volts available to a double boiler, there is a limitation to have only one boiler powered. In situations where espresso is mostly served, the operator would want the priority on the coffee boiler to maintain maximum consistency and not have a greater drop in temp when the steam boiler needs heat. In situations where there is lots of entertaining of espresso-milk based beverages, the speed of service will increase with priority to the steam boiler getting power. Yes, the coffee boiler will drop temp faster, but the milk will most likely hide the slight inconsistencies.

The heating priority has nothing to do with the amperage as the Bezzera DUO works with priority heating in either amperage. The 20 amp will be better as it will heat one boiler faster. In addition, the 1500 watt steam boiler would almost max out a 15 amp breaker.

Hopefully, within 6 weeks.

Once fully warmed, the coffee boiler can extract back to back espresso shots. Please note to check with your local health and building department inspectors as this machine does not have ETL, nor NSF approvals at the time of this response.