Bezzera Matrix DE V2 Dual Boiler Espresso Machine
$3,089.00 $2,799.00
┌ Espresso Maker Deals ┐
┌ Terms & Conditions of Sale ┐
- Defects due to limescale buildup are not covered under warranty. Please read about Limescale Prevention.
- For any issues within your warranty period, please contact us.
- Shipping on a pallet by freight within the contiguous 48 states. Alaska & Hawaii shipping costs extra.
- Total order must be over $99 after all discounts.
- For more information, please see Shipping Included.
- Must be logged into your online account when purchasing to accrue EspressoPoints.
- For more information, please visit EspressoPoints.
Frequently Bought Together
Overview
Experience the Art of Espresso with the Bezzera Matrix Machine
Step into the world of gourmet coffee with the Bezzera Matrix — an espresso machine designed for the true connoisseur. Featuring a sophisticated dual boiler system crafted from premium copper, this powerhouse ensures unparalleled heat retention, allowing you to craft the perfect shot every time.
But that’s just the beginning. With triple PID controls on both the boilers and the grouphead, you’ll enjoy remarkable temperature stability that elevates your brewing game to new heights. Say goodbye to temperature fluctuations and hello to consistently delicious espresso, cup after cup.
Customization is key! The Bezzera Matrix boasts a row of programmable electronic dosing buttons, putting you in command of your brew with precision. Whether you prefer a short ristretto or a long café, tailor your experience with these intuitive controls.
Let your creativity shine with the thick glass panels that illuminate in a spectrum of colors. Choose hues that match your kitchen decor or set the mood for your coffee ritual — the choice is yours! The vibrant touchscreen interface allows you to effortlessly adjust preinfusion times, boiler temperatures, and even the stunning color options of the side panels. And when it comes to convenience, the auto power on/off schedules mean your machine is ready when you are.
Crafting velvety microfoam has never been easier, thanks to the rotary vane pump that effortlessly connects to a direct water line. And don’t overlook the artistic touch of the wood-accented joystick knobs for the steam and hot water wands; they not only look stunning but provide a comfortable grip for optimal control.
With the Bezzera Matrix, you’re not just brewing coffee — you’re creating an experience. Transform your kitchen into a barista haven and indulge in coffee crafted to perfection. Are you ready to elevate your espresso experience? The Bezzera Matrix awaits!
Videos
Features
Touch Display
The Bezzera Matrix DE Dual Boiler sports a beautiful 3.5″ LED touch display. This allows you to program a number of functions with ease. Adjusting the temperature between the two boilers is crystal clear, as well as checking the water levels. Also, you can adjust the color of the signature LED body panels also can be adjusted in the settings of the touch display. Furthermore, other programs on the touchpad include:
- pre-infusion, priority heat up between boilers
- auto on/off settings – once per each day of the week (maintenance reminder and filter reminder need to be turned on)
- switch between direct plumb and reservoir
- automatic backflush program
- maintenance reminders
- selection of different languages
Illuminated LED Body Panels
Made from durable plexiglass, these LED near the bottom of the body panels provide eye-catching illumination for the home. Further, you can customize the colors on the touch display to fit any mood. The glow beautifully reflects off the polished mirror finish stainless steel body. Additionally, there are separate PID thermostats, one for the coffee boiler and one for the water/steam boiler. All controlled by a 3.5″ touch display.
Electronic Dosing
A keypad above the grouphead displays four designated buttons for volumetric coffee dosing – meaning you can program how much water is pumped through the grinds by volume. The 5th button on the right with Bezzera’s insignia is for manual dosing (on/off) of the water.
Independently Controlled Boilers
Two separate PID’s sensors monitor the .45 L coffee boiler and 1L water/steam boiler. You can control the boiler temperatures through the Touch Display. Moreover, through the touch display, you can program which boiler you would prefer to heat up first or have priority! Both internal boilers have insulation on their sides.
In addition, each boiler can be turned on or off independently.
PID Temperature-Controlled Grouphead
The Bezzera grouphead on the electronic DE version of the Matrix has its own PID sensor and heating element – providing superior temperature control. Additionally, the temperature is preset by Bezzera and can not be modified.
Multi-Directional Steam and Hot Water Wand
Allows for more flexibility. Joystick controls give instant on / off operation as opposed to knobs that you must turn clockwise / counter-clockwise. Each wand has a rubber cover to prevent your fingers from burning. However, cool touch wands were NOT selected as this steam wand offers a greater throughput of steam power!
Wooden Handles on Valves and on Portafilters
The Bezzera Matrix DE Dual Boiler comes with wooden handles for the single and dual-spouted portafilters and joystick levers. After all, less plastic is always a bonus in our eyes.
Three Way Solenoid Valve
Allows quick removal of portafilter after espresso extraction by relieving the pressure built up in the grouphead. The result is a dry puck of coffee you can easily knock out of the portafilter.
Rotary Vane Pump and Motor
Produces a quieter extraction vs a vibratory vane pump. Below the tank/reservoir, you can make adjustments underneath the espresso machine.
Very Large Water Tank
A 4-liter water reservoir means fewer refills for higher volume use. Electronic sensors detect low water levels and indicate it on the touch display. Refilling occurs from the top of the machine by lifting up the lid on hinges. However, we strongly recommend removing the reservoir for refilling any espresso machine to avoid getting any water on top of the espresso machine.
On the left side of the reservoir, there is a low water sensor. This sensor can be calibrated through the Touch Display screen.
Passive Cup Warmer
Able to hold up to six small cappuccino cups and passively warm them to ensure coffee remains hot.
Automatic Water Refill to Boiler
An automatic water refill of steam boiler plus safety cutoff minimizes damage to steam boiler from lack of water.
Parts & Accessories included
- One single and one double spout portafilters with walnut wood handles
- 1-cup & 2-cup stainless steel filter baskets
- Blind filter basket for backflushing/backwashing the oils form the grouphead
- Plastic tamper. We suggest getting a higher grade tamper
- Plastic scoop
- Grouphead cleaning brush for cleaning the grouphead gasket
- Reservoir plug for reservoir for when plumbing in the machine to a water line
- Catch basin installed below drip tray for draining to your plumbing system
- Vinyl drain hose (~1 meter) included to connect to drain basin
- 1.5-meter stainless steel braided hose with one o-ring for connection on machine side. Waterline side is 3/8th BSPP threads (please use contact us link above if you need more info)
- Instruction manual.
Specifications
| Brand | Bezzera |
|---|---|
| Height (inches) | 18.75, approximate |
| Width (inches) | 12.25, approximate |
| Depth (inches) | 16.75, approximate |
| Weight (pounds) | 75 |
| Wattage (watts) | Coffee – 800, Steam – 1200 |
| Voltage (volts) | 110 – 120 |
| Boiler capacity (liters) | Coffee – 0.45, Steam – 1 |
| Tank capacity (liters) | 4 |
| Portafilter size (mm) | 58 |
| Country of manufacture | Milan, Italy |
| Approvals | CE |
Notes
- Since this is a new model, every Bezzera Matrix/Duo model gets inspected, bench tested, and calibrated with ‘water only’ prior to shipping. Upon arrival, please use the machine within 5 business days.
- Do not move or lift the machine from the top rails as damage may occur to the rails or body of the machine.
- The Bezzera Matrix DE comes from Bezzera on a mini pallet, which is why we will ship this machine out to you, the customer, on a pallet. Additionally, it is less likely that your machine will arrive damaged with this shipping method.
- 15 AMP plug and cable are designed to be used with 15 AMP in a continuous way and they admit pick of current until around 20 AMP. During our tests, we recorded 17,76 AMP (as maximum current) only in the 3:20 minutes of the warm-up time (when both boiler heat up together).
- During the coffee brewing the service boiler heating element is disabled and when the machine is not used, thanks to the PID controls, only current impulses are given to the heating elements.
- Note from Bezzera dated 06/04/2024:
- Starting with all DUO and Matrix espresso machines produced by Bezzera after June 2024 will be manufactured with a 15 amp standard plug and electrical current between both steam and coffee boilers in 110 volt versions. In other words, 110 volt models can not have both boilers being powered at the same time (known as no priority).
- Note from Bezzera dated 03/25/2021:
- 20 AMP plug will continue to be used on Matrix and Duo 110 Volt versions because the safety standards do not allow the use of an undersized plug compared with the power consumption reported in the machine data label.
- We will add advice into the machine box where we explain to the final user that it is possible to use the machine with a 15 Amp plug adapter only setting a boiler priority.
- We would like to inform you that, according to our tests, the major difference in the machine performance, setting or not the boiler priority, is in the warm-up period.
- We faced no big performance differences in the coffee thermostability and water/steam services, in the regular machine use, giving priority to a coffee or steam boiler.
- WARM-UP TIME (no priority)
Coffee service: 3:20 min
Hot water / steam service: 6:45 min - WARM-UP TIME (coffee boiler/service boiler priority)
Coffee service: 7:10 min
Hot water / steam service: 10:10 min - TEST CONDITION:
Power supply: 110V
Frequency: 60 Hz
Room temperature: 22°C
Coffee boiler set point: 92°C
Service boiler set point: 125°C
General Espresso Machine Notes/Warnings:
- Upon first use (tank/reservoir models): On the initial start-up (or after a long period of non-use), it is important to make sure the pump is removing water from the tank. When the machine is powered on, you will hear the pump running. After 5 seconds, squeeze the in-line hose in the tank (usually the longest hose, has a particle filter attached). if you hear a different sound, this means the pump is working correctly. If not, immediately power down the machine and contact us. For more information, visit this page General Manual Pump Priming.
- Electrical: To avoid electrical damage to this espresso machine which is not considered a manufacturer's defect, please acquire and install a single-outlet surge suppressor rated at 1080 joules or higher. Without the recommended surge suppressor, the espresso machine can be damaged at the power switch, the electronics, the heating element, the pressurstat, or the wiring inside. For more information, visit this page Power Protection.
- Water: To increase the useful life and not damage your espresso machine, please use softened water. Softened water is water without calcium and magnesium, but still has other minerals for espresso extraction. Do not use distilled, purified, or reverse osmosis water as these types of water create oxidation with the metals and cause the same damaging effects as limescale. For more information, visit this page Water Choice.
- Descaling: We do not recommend descaling unless there is an issue with the espresso machine. Too much descaling can eat away at the metals and gaskets inside an espresso machine. As a preventative measure, we recommend using softened water as explained in the bullet point above.
- Backflushing: This procedure of cleaning the grouphead will need to be performed from time to time. For more information, visit this page Espresso Machine Backflush – Why 50?
Support
- Instruction Manual (Cod.9941159.01 ed.09/20 rev.00)
Parts Diagram
- Please use the parts diagrams provided below to determine the part(s) you need. Then use our search box above to find the part(s) on our website.
Note: These parts diagrams are provided by the manufacturers. We list them on our site for informational purposes only. We do not stock every single part listed nor can we guarantee that every part is available to order. - If uncertain, please go to the equipment model or part product page. Then use the Q&A tab found on that web page to ask your question.
- Lastly, and only if the first 2 options were exhausted, please use our parts inquiry page.
- Our call center does not have the training to handle parts inquiries for over 60,000 different parts items. Asking any questions regarding parts will more than likely result in you being referred to the above steps.
- Please note also that all parts purchases are non-returnable or refundable and do not include technical support, instructions, or warranties as the purchase price of any part does not cover the cost of technical support. Technical support is available for repairing equipment in our shop.
- Sorry, we will only special order a part for a model we carry AND was purchased through our supply chain.
- Since we are unaware of the mechanical, electrical, and/or plumbing expertise of a parts buyer or the tools owned by a parts buyer, we are never able to advise if a self-repair can be performed.
Cod. 9942068 REV. 04
| # | SKU |
| 1 | 7474218 |
| 2 | 5964676 |
| 3 | 5225230 |
| 4 | 5492022 |
| 5 | 5224403.01 |
| 6 | 7816002 |
| 7 | 5370920 |
| 8 | 5073642LL |
| 9 | 7663626.01 |
| 10 | 5074924SG |
| 10A | 5074923SG1 |
| 11 | 5340531DL |
| 12 | 5968124 |
| 13 | 7497009 |
| 14 | 7823001 |
| 15 | 5221826 |
| 16 | 5074672LW |
| 17 | 5073643LW |
| 18 | 5073644LW |
| 19 | 7819902 |
| 20 | 5260206 |
| 21 | 7812805 |
| 22 | 5961602.01 |
| 23 | 7474217 |
| 24 | 5074673LW |
| 25 | 5194654 |
| 26 | 7611502 |
| 27 | 5521512 |
| 28 | 5968127R |
| # | SKU | # | SKU |
| 1 | 5283062 | 37 | 7814002 |
| 2 | 7815001 | 38 | 5058411LL |
| 3 | 5221844 | 39 | 7470604 |
| 4 | 7816002 | 40 | 7474219 |
| 5 | 7304507TR | 41 | 5055752LW |
| 6 | 7304517 | 42 | 7374002 |
| 7 | 7666005 | 43 | 5302065.01AL |
| 8 | 5162421LL | 44 | 7496073.01 |
| 9 | 7304502TR | 45 | 5471521.01 |
| 10 | 5162415LL | 46 | 5471509 |
| 11 | 5162414LL | 47 | 5224617 |
| 12 | 5492019 | 48 | 7496076 |
| 13 | 5221835 | 49 | 7373012 |
| 14 | 7815003 | 50 | 7611508 |
| 15 | 7812601 | 51 | 7730509 |
| 16 | 5058463LL | 52 | 5963171 |
| 17 | 7474212 | 53 | 7741005.01 (110V) |
| 18 | 5221830 | 7742404.01 (220/240V) | |
| 19 | 7633012 | 54 | 7703018 |
| 20 | 7819901 | 55 | 7630339 (110V) |
| 21 | 7666006.01 | 7630341 (220-230V) | |
| 22 | 5194554 | 7630343 (240V) | |
| 23 | 7611516 | 56 | 7701123 (110V) |
| 24 | 7303001TR | 7702322 (220-230V) | |
| 25 | 7304505TR | 7702415 (240V) | |
| 26 | 7304538TR | 57 | 7431001 |
| 27 | 5194617 | 58 | 5471001 |
| 28 | 5225228.01 | 59 | 5191501 |
| 29 | 7304534TR | 60 | 5302009 |
| 30 | 7826206 | 61 | 5162416LL |
| 31 | 7304001TR | 62 | 5162418LL |
| 32 | 5223003 | 63 | 5194532 |
| 33 | 5301504TR | 64 | 7303039 |
| 34 | 5162412LL | 65 | 7200514 |
| 35 | 5302057AL | 66 | 7492004 |
| 36 | 7816027 | 67 | 5226416AL |
| # | SKU |
| 1 | 5493042 |
| 2 | 5471539 |
| 3 | 7496018 |
| 4 | 5471505 |
| 5 | 7496052 |
| 6 | 5471019 |
| 7 | 5283053TP |
| 8 | 5224615TP |
| 9 | 5302017TP |
| 10 | 5302077TP |
| 11 | 5224620TP |
| 12 | 5965212.01AL |
| # | SKU |
| 1 | 5320527BL |
| 2 | 5494016 |
| 3 | 5302006TP |
| 4 | 5192320 |
| 5 | 7666008 |
| 6 | 7814001 |
| 7 | 7663573 |
| 8 | 5722312TP (230V) |
| 5722313TP (115V) | |
| 9 | 7823001 |
| 10 | 7826212 |
| 11 | 7434009 |
| 12 | 5302005TP |
| 13 | 5370313 |
| 14 | 7303001TR |
| 15 | 5194532 |
| 16 | 7303039 |
| 17 | 5162417LL |
| 18 | 5194554 |
| 19 | 7304541TR |
| 20 | 7703016 |
| 21 | 7630340 |
| 22 | 7701120 (110V) |
| 7702319 (220/230V) | |
| 7702412 (240V) |
| # | SKU |
| 1 | 7615002 |
| 2 | 5225416TP |
| 3 | 7816002 |
| 4 | 7814001 |
| 5 | 5162420LL |
| 6 | 5162419LL |
| 7 | 5320528BL |
| 8 | 5302006TP |
| 9 | 5302009 |
| 10 | 5225209TP |
| 11 | 5192321 |
| 12 | 5301506TR |
| 13 | 7666008 |
| 14 | 7452509.02 |
| 15 | 7452511.01 |
| 16 | 7434009 |
| 17 | 7496040 |
| 18 | 7816422 |
| 19 | 7816017 |
| 20 | 5058125LW |
| 21 | 5225205 |
| 22 | 5192001 |
| 23 | 5265807 |
| 24 | 5722239.01AL (220/240V 1100/1300W) |
| 5721128.01AL (120V 1200W) |
| # | SKU |
| 1 | 5073032LW |
| 2 | 7663623 |
| 3 | 7809811 |
| 4 | 7822602 |
| 5 | 5221863CM |
| 6 | 7496004 |
| 7 | 7816001 |
| 8 | 5470501 |
| 9 | 7817001 |
| 10 | 7496097 |
| 11 | 5285501AL |
| 12 | 7304502TR |
| 13 | 7493013 |
| 14 | 7816015 |
| 15 | 5280502TW-AL |
| 16 | 5283059TW-AL |
| 17 | 7819901 |
| 18 | 5056107LL |
| 19 | 7666003 |
| 20 | 7814001 |
| 21 | 7826212 |
| 22 | 5963097.01 (110V) |
| 5963098.01 (220/240V) | |
| 23 | 5963575.02 |
| # | SKU |
| 1 | 7496052 |
| 2 | 5283055TW |
| 3 | 5494004 |
| 4 | 5496042 |
| 5 | 5225610 |
| 6 | 5222823CM |
| 7 | 5221826CM |
| 8 | 5260204DL |
| 9 | 5471513 |
| 10 | 7372004 (wood) |
| 7371511.01 (black) | |
| 11 | 5261801 |
| 12 | 5224603TP |
| 13 | 7496072 |
| 14 | 5471532 |
| 15 | 5190501 |
| 16 | 7496073 |
| 17 | 7371004 |
| 19 | 7496095 |
| 20 | 5471037 |
| 21 | 7305019 |
| 22 | 5221872TW |
| 23 | 5226621DL |
| 24 | 5226622DL |
| 25 | 5493046 |
| 26 | 7479990.02TW |
| 27 | 7479985.02TW |
| 28 | 5964101 (wood) |
| 5964085.01AL (plastic) |
| # | SKU |
| 1 | 7615002 |
| 2 | 7812402 |
| 3 | 5057012 |
| 4 | 5493047.01 |
| 5 | 5493049 |
| 6 | 7816002 |
| 7 | 5053044 |
| 8 | 7826402 |
| 9 | 7822603 |
| 10 | 7814001 |
| 11 | 7614007 |
| 12 | 7614006 |
| 13 | 7372507 |
| 14 | 7633628 |
| 15 | 7633326 |
| 16 | 7637209 |
| 17 | 7635424.01 |
| 18 | 7816203 |
| 19 | 7663007 |
| 20 | 7816017 |
| 21 | 7818009 |
| 22 | 5058124.01LL |
| 23 | 7665524.01PR |
| 24 | 5661505 |
| 25 | 5053024.02LW |
| 26 | 5191511 |
| 27 | 5191514 |
| 28 | 7809809 |
| 29 | 7661047.01PR |
| 30 | 5963187R (SW V1.1) |
| 5963169.03R (SW V2.0) | |
| 31 | 7551001 (USA 125V 15A) |
| 7551003 (USA 250V 20A) | |
| 7555001 (SCHUKO) | |
| 7554001 (UK) | |
| 7552001 (AUS) | |
| 7555003 (Switzerland) |
| # | SKU |
| 1 | 7990603 |
| 2 | 5372101 |
| 3 | 5373001 |
| 4 | 5471031.01 |
| 5 | 5471035 |
| 6 | 5471003 |
| 7 | 5471527 |
| 8 | 5286016TW |
| 9 | 7305006TW |
| 10 | 7305007TW |
| 11 | 7371520 |
| 12 | 5965631R |
| 13 | 5965628R |
| # | SKU |
| 1 | 7990603 |
| 2 | 5372101 |
| 3 | 5373001 |
| 4 | 5471031.01 |
| 5 | 5471035 |
| 6 | 5471003 |
| 7 | 5471527 |
| 8 | 5286016TW |
| 9 | 7305006TW |
| 10 | 7305007TW |
| 11 | 5371205 |
| 12 | 7816026 |
| 13 | 7493021 |
| 14 | 5371203 |
| 15 | 5371204.01 |
| 16 | 7809810 |
| 17 | 5978508.02 |
| 18 | 5965626.01R |
| 18 | 5965625.01R |
Reviews
Q & A
Ask a question
Please ask follow up questions as a new question. Submitted questions will be first reviewed, answered, and lastly publicized.
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I have been using the self-timer feature on my Bezzera Matrix DE Duo so that it turns on in the mornings. Recently, my Bezzera Matrix DE Duo spontaneously turns itself on at other times of the day when the timer is not set to turn the machine on. This seems to occur randomly and can occur quite frequently during the day. Is this a problem that is frequently encountered and can you recommend a solution?
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Q I have been using the self-timer feature on my Bezzera Matrix DE Duo so that it turns on in the m...... Read more answer nowAsked by on May 30, 2025 12:50 pmAnswered by the admin
Please double check the time and date on your machine, then check each day of the week that you have programming for. Other than this, a professional evaluation is suggested and/or a new motherboard may be needed.
I am looking for a thermostat for Bezzera Matrix DE. I looked at the parts diagram but I did not identify it. Do you sell this part? Thank you
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Q I am looking for a thermostat for Bezzera Matrix DE. I looked at the parts diagram but I did not ...... Read more answer nowAsked by on March 27, 2025 11:29 amAnswered by the admin
According to the drawings for the Bezzera Matrix on our website, the same type of thermostat is currently used for both the coffee and steam boilers. Each boiler has its own thermostat. You can find the thermostat here - https://www.1st-line.com/buy/bezzera-7434009/ . The SKU is 7434009.
When filling the steam boiler after display replacement the valve on top shoots a stream of water towards the inside of the machine. How can I prevent this?
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Q When filling the steam boiler after display replacement the valve on top shoots a stream of water...... Read more answer nowAsked by on July 7, 2022 6:39 pmAnswered by the admin
We suggest not using the machine until the leak is repaired. Possible reason why the board went defective in the first place. The leaking parts need to be repaired or the reason for the leak needs to be determined. Unfortunately, this problem is beyond the scope of our free services via Q&A.
On my bezzera matrix de machine the display is no longer working. The touchscreen still works but the backlight is not on and thus the screen appears blank. Have you seen this happen before? Is it common?
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Q On my bezzera matrix de machine the display is no longer working. The touchscreen still works but...... Read more answer nowAsked by on February 24, 2022 2:10 pmAnswered by the admin
Although not common, we have seen this before on several machines over the past 3-4 years. Again, not common.
Hi Guys, my Matrix DE is about 18months old, recently when the unit turns on the rotary pump just runs and runs & the steam never builds pressure, after a 2-3 minutes it stops and has an error "loading timeout". What do I need to replace / fix?
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Q Hi Guys, my Matrix DE is about 18months old, recently when the unit turns on the rotary pump just...... Read more answer nowAsked by on November 24, 2021 12:49 pmAnswered by the admin
Sorry, this is beyond the scope of our free support services we offer as this can be one or more issues, from the brain unit, to wiring, to the refill probe, to the solenoid valve. The machine needs to be evaluated by a professional to determine if there are multiple issues affecting the undesired outcome.
I purchased a Bezzera Matrix DE Dual Boiler Espresso Machine – V2, Triple PID from 1st line 2 years ago and it's recently been giving me problems.
Currently when I turn the machine on that "change water filter" screen comes on and freezes not allowing the touch screen to work.
From 4 to 1 week ago when I turned it on it would constantly go to the set boiler and steam temperature screen every second or less. It would sometimes stop and after a few minutes begin again going crazy with beeping beeping beeping.
A week ago that mostly stopped but today the water filter thing happened and now i cannot use the machine at all.
Any experience with these issues? I am not sure if the machine is still under warranty.
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Q I purchased a Bezzera Matrix DE Dual Boiler Espresso Machine – V2, Triple PID from 1st line 2 yea...... Read more answer nowAsked by on April 22, 2021 2:35 pmAnswered by the admin
Sorry, we have not seen nor heard of this before. Please make sure no water got inside the machine. Please make sure to not use purified, RO, nor distilled water as this can impact the sensitivity of the water sensors in the machine and give that beeping noise. If you are, please add some tap water and try to get through the grouphead and water wand.
When I turn it on it immediately goes to the temperature select screen and the temp goes up and down like crazy and constantly beeps every second or so. I am sometimes able to click ok and pull a shot before is goes back to the select screen. Are you familiar with this issue? I have not found anything that could be causing the issue.
This happens under "tea settings" the majority of the time.
The machine gets hot.
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Q When I turn it on it immediately goes to the temperature select screen and the temp goes up and d...... Read more answer nowAsked by on March 31, 2021 1:15 pmAnswered by the admin
We have never seen this before in the three years in selling this machine. It sounds like a water issue. If purchased from us, please contact us with your order/invoice number for higher level technical support.
Hi, I noticed today that my Bezzera Matrix DE espresso machine has a slow leak from the front bottom of the machine near the drip tray drain valve. The leak is a pretty constant drip while the machine is pulling a shot but the leak flow increased significantly during a backflush. It seems like it could possibly be from the drain valve connection or maybe the group head connection above that; I had difficulty trying to identify the source of the leak without dismantling the machine. Would you be able to advise how to proceed with a fix/repair?
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Q Hi, I noticed today that my Bezzera Matrix DE espresso machine has a slow leak from the front bot...... Read more answer nowAsked by on January 11, 2021 6:37 pmAnswered by the admin
Sorry for the delay in our response as this request was found in la-la land. We are unsure if you are referring to the grouphead valve which normally leaks after extraction, or the OPV which leaks during extraction, or an internal leak. If purchased from 1st-line, please email us pictures of where the leak is occurring. If purchased elsewhere, please contact your selling dealer as the selling dealer is responsible for service.
Hi there! I recently purchased a new Bezzera Matrix DE from 1st Line and so far I'm loving the new machine! I had a few post-purchase questions I was hoping you'd be able to help me answer:
The water level meter only seems to stay on the 3rd filled in bar out of the 4 level bar. Is there anything I need to do with the water to make the water level meter read correctly?
How do I remove the reservoir or drain the machine if I need to?
Is there a water filter in the machine that I need to replace? If so, do you sell the replacement water filter and have installation instructions?
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Q Hi there! I recently purchased a new Bezzera Matrix DE from 1st Line and so far I'm loving the ne...... Read more answer nowAsked by on August 6, 2020 8:43 pmAnswered by the admin
The fill level on the touch screen is to show the water level of the steam boiler as indicated in the instructions.
Currently, there is no water filter/softener provided by Bezzera. We do have the Oscar osmotic packs to soften water.
Could you tell me if it is possible to get shorter feet on this machine? Also, how much additional space could be saved if the cup rail can be removed? I'm looking at putting this in a bit of a short space under a cabinet and would like to know how short the overall height could be with the rails off and short feet. Thank you!
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Q Could you tell me if it is possible to get shorter feet on this machine? Also, how much additiona...... Read more answer nowAsked by on May 20, 2020 7:13 pmAnswered by the admin
We do have special feet that can lower the unit to about 14 1/4" WITHOUT the side rails With these special feet, which we only sell with the purchase of the unit from 1st-line, the height with the rails is about 16".
1. Is there a way to shut off the hot water boiler and leave on the steam boiler? I use the milk steamer daily, but never use the hot water dispenser.
2. At what point should I replace the screen and rubber gasket in the group head?
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Q 1. Is there a way to shut off the hot water boiler and leave on the steam boiler? I use the milk ...... Read more answer nowAsked by on April 25, 2020 2:53 pmAnswered by the admin
The steam boiler is where the how water comes out of. Hence, the steam boiler can be turned off through the display.
The gasket and screen should be replaced every 12-24 months under light home use. Commercial use requires every 6-12 months.
The G 1/8" connection at the bottom for the water supply, that is different than the standard water supply at a sink, correct?
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Q The G 1/8" connection at the bottom for the water supply, that is different than the standard wat...... Read more answer nowAsked by on April 18, 2020 7:41 pmAnswered by the admin Yes, it is usually BSPP.
Hi
I am considering of upgrading my Siemens EQ9 fuldautomatic espressomachine to a better one, which makes better tasted espresso and where I can be a barista if I want to, but also do it in a more manually way. I am looking at the Bezzera Matrix DE (with bezzera group head and 3 PID's and LED display) I am from Denmark, so I know that I can't buy from Your store, and the machine doesn't match 230 volt, that we have in Denmark. But the problem is that I couldn't find that much customers reviews about this products. So for that reason I am asking you, to get some advice about this products. I have been watching your youtube channel, and like that. So keep up the good work and reviews and test about products.
I am looking for a very good machine, which is reliable and makes very great tested espresso and other milk based drinks too. And I thinks this machine looks cool too, with the LED light etc.
Are this machine as good as other brands, like ECM, Rocket, Profitec etc.
Are the Bezzera Grouphead as good or even better then an ordinary E61 Grouphead?
How long would it take for heating up this machine ready to brew?
Have there been any problems/complaints about this product, and if so, what kind of problems?
I know that this machine have a preinfusion function for between 1-4 seconds. But does it work well, like doing it manually, and does is mean something to the coffee and the taste of it?
I am considering of connection to direct water and drain with a BWT Flex Head and a BWT Best Protect V filter. Do this machine need some kind of water pressure regulator within between the waterline, so the water pressure wouldn't be too high in volume, to prevent it from damage and leak? And also for a better preinfusion? Is 1 bar the way to go or?
Are there anything else to be aware of, to protect this machine in the very best way? How long can it last before go to service with it?
I have also been considering 3 different models of Espresso grinders, because I know that they are very important if not the most important, in the brewing process and the taste of the coffee as well. I am considering of these 3 models:
Mazzer mini A or B
Eureka ATOM Speciality 65 or 75
CEADO E37J
Current I mostly go with CEADO in mind. I know they are more expensive, but I think, and have heard, that they are a very good proff quality, and would last for very, very long time.
hope you understand my intention with my inquiry.
Best regards
Filip
Denmark
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Q Hi I am considering of upgrading my Siemens EQ9 fuldautomatic espressomachine to a better one, w...... Read more answer nowAsked by on April 2, 2020 5:33 pmAnswered by the admin
Thank you for watching our videos. We are very sorry that we can not answer your questions. Since you are outside the USA, please understand:
a) The machines in Europe under 220 volts work differently than the machines made for the USA.
b) Each model you listed may work better or worse, may be more reliable or worse, etc. in Europe compared to the USA.
c) We are not familiar with your water, so we would be taking a guess for the system that you need.
d) We do not know the service levels or parts availability in your country, and this could impact your decision.
Based on all this, it is in your best interest to contact selling dealersin Europe that can ship to you and answer all your questions, including the topics above. For us to answer as stated above, it is not in your best interest.
Is the CE approval equal to NSF, and is it physically marked on the chassis?
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Q Is the CE approval equal to NSF, and is it physically marked on the chassis? answer nowAsked by on February 14, 2020 6:16 pmAnswered by the admin
CE is not equal to NSF. Each country typically has their own certification standards, and these standards differ. The Bezzera Matrix espresso machines, at the time of this writing, are not UL, ETL nor NSF approved. If and when these machines are, we will update our web pages accordingly.
In that case - can I program one of the pre-set push button for 1-2 second ( to operate the pump) for real pere-infusion, and then push the other pre-set button to make the coffee I want?
Since this machine is program control - the machine can do real pre-infusion by operating the pump for 1-2 second then wait for the pre-infusion chosen time before start making the coffee - It should be very simple to program. Wonder why the manufacturer didn't do it - It is a very strong selling point as well
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Q In that case - can I program one of the pre-set push button for 1-2 second ( to operate the pump)...... Read more answer nowAsked by on July 24, 2019 4:21 pmAnswered by the admin
The programmable pre-infusion is the same for all buttons. Hence, pressing one dosage button, then the second would have pre-infusion twice.
