Overview
Experience the Art of Espresso with the Bezzera Matrix Machine
Step into the world of gourmet coffee with the Bezzera Matrix — an espresso machine designed for the true connoisseur. Featuring a sophisticated dual boiler system crafted from premium copper, this powerhouse ensures unparalleled heat retention, allowing you to craft the perfect shot every time.
But that’s just the beginning. With triple PID controls on both the boilers and the grouphead, you’ll enjoy remarkable temperature stability that elevates your brewing game to new heights. Say goodbye to temperature fluctuations and hello to consistently delicious espresso, cup after cup.
Customization is key! The Bezzera Matrix boasts a row of programmable electronic dosing buttons, putting you in command of your brew with precision. Whether you prefer a short ristretto or a long café, tailor your experience with these intuitive controls.
Let your creativity shine with the thick glass panels that illuminate in a spectrum of colors. Choose hues that match your kitchen decor or set the mood for your coffee ritual — the choice is yours! The vibrant touchscreen interface allows you to effortlessly adjust preinfusion times, boiler temperatures, and even the stunning color options of the side panels. And when it comes to convenience, the auto power on/off schedules mean your machine is ready when you are.
Crafting velvety microfoam has never been easier, thanks to the rotary vane pump that effortlessly connects to a direct water line. And don’t overlook the artistic touch of the wood-accented joystick knobs for the steam and hot water wands; they not only look stunning but provide a comfortable grip for optimal control.
With the Bezzera Matrix, you’re not just brewing coffee — you’re creating an experience. Transform your kitchen into a barista haven and indulge in coffee crafted to perfection. Are you ready to elevate your espresso experience? The Bezzera Matrix awaits!
Videos










Features
Touch Display
The Bezzera Matrix DE Dual Boiler sports a beautiful 3.5″ LED touch display. This allows you to program a number of functions with ease. Adjusting the temperature between the two boilers is crystal clear, as well as checking the water levels. Also, you can adjust the color of the signature LED body panels also can be adjusted in the settings of the touch display. Furthermore, other programs on the touchpad include:
- pre-infusion, priority heat up between boilers
- auto on/off settings – once per each day of the week (maintenance reminder and filter reminder need to be turned on)
- switch between direct plumb and reservoir
- automatic backflush program
- maintenance reminders
- selection of different languages
Illuminated LED Body Panels
Made from durable plexiglass, these LED near the bottom of the body panels provide eye-catching illumination for the home. Further, you can customize the colors on the touch display to fit any mood. The glow beautifully reflects off the polished mirror finish stainless steel body. Additionally, there are separate PID thermostats, one for the coffee boiler and one for the water/steam boiler. All controlled by a 3.5″ touch display.
Electronic Dosing
A keypad above the grouphead displays four designated buttons for volumetric coffee dosing – meaning you can program how much water is pumped through the grinds by volume. The 5th button on the right with Bezzera’s insignia is for manual dosing (on/off) of the water.
Independently Controlled Boilers
Two separate PID’s sensors monitor the .45 L coffee boiler and 1L water/steam boiler. You can control the boiler temperatures through the Touch Display. Moreover, through the touch display, you can program which boiler you would prefer to heat up first or have priority! Both internal boilers have insulation on their sides.
In addition, each boiler can be turned on or off independently.
PID Temperature-Controlled Grouphead
The Bezzera grouphead on the electronic DE version of the Matrix has its own PID sensor and heating element – providing superior temperature control. Additionally, the temperature is preset by Bezzera and can not be modified.
Multi-Directional Steam and Hot Water Wand
Allows for more flexibility. Joystick controls give instant on / off operation as opposed to knobs that you must turn clockwise / counter-clockwise. Each wand has a rubber cover to prevent your fingers from burning. However, cool touch wands were NOT selected as this steam wand offers a greater throughput of steam power!
Wooden Handles on Valves and on Portafilters
The Bezzera Matrix DE Dual Boiler comes with wooden handles for the single and dual-spouted portafilters and joystick levers. After all, less plastic is always a bonus in our eyes.
Three Way Solenoid Valve
Allows quick removal of portafilter after espresso extraction by relieving the pressure built up in the grouphead. The result is a dry puck of coffee you can easily knock out of the portafilter.
Rotary Vane Pump and Motor
Produces a quieter extraction vs a vibratory vane pump. Below the tank/reservoir, you can make adjustments underneath the espresso machine. As of 6/17/26: new Bezzera Matrix DE’s com with an upgraded motor. Also, the pump has been upgraded from brass o (chrome-plated) brass.
Very Large Water Tank
A 4-liter water reservoir means fewer refills for higher volume use. Electronic sensors detect low water levels and indicate it on the touch display. Refilling occurs from the top of the machine by lifting up the lid on hinges. However, we strongly recommend removing the reservoir for refilling any espresso machine to avoid getting any water on top of the espresso machine.
On the left side of the reservoir, there is a low water sensor. This sensor can be calibrated through the Touch Display screen.
Passive Cup Warmer
Able to hold up to six small cappuccino cups and passively warm them to ensure coffee remains hot.
Automatic Water Refill to Boiler
An automatic water refill of steam boiler plus safety cutoff minimizes damage to steam boiler from lack of water.
Parts & Accessories included
- One single and one double spout portafilters with walnut wood handles
- 1-cup & 2-cup stainless steel filter baskets
- Blind filter basket for backflushing/backwashing the oils form the grouphead
- Plastic tamper. We suggest getting a higher grade tamper
- Plastic scoop
- Grouphead cleaning brush for cleaning the grouphead gasket
- Reservoir plug for reservoir for when plumbing in the machine to a water line
- Catch basin installed below drip tray for draining to your plumbing system
- Vinyl drain hose (~1 meter) included to connect to drain basin
- 1.5-meter stainless steel braided hose with one o-ring for connection on machine side. Waterline side is 3/8th BSPP threads (please use contact us link above if you need more info)
- Instruction manual.
Specifications
| Brand | Bezzera |
|---|---|
| Height (inches) | 18.75, approximate |
| Width (inches) | 12.25, approximate |
| Depth (inches) | 16.75, approximate |
| Weight (pounds) | 71 |
| Wattage (watts) | Coffee – 800, Steam – 1200 |
| Voltage (volts) | 110 – 120 |
| Boiler capacity (liters) | Coffee – 0.45, Steam – 1 |
| Tank capacity (liters) | 4 |
| Portafilter size (mm) | 58 |
| Country of manufacture | Milan, Italy |
| Approvals | CE |
Notes
- Drip tray: If you are looking for the drip tray grill, please see SKU 5074672LW. Please note that Bezzera is in the process of replacing these “unique styled” grills with generic ones. In the future, they may not be available as stock is depleted.
- Since this is a new model, every Bezzera Matrix/Duo model gets inspected, bench tested, and calibrated with ‘water only’ prior to shipping. Upon arrival, please use the machine within 5 business days.
- Do not move or lift the machine from the top rails as damage may occur to the rails or body of the machine.
- The Bezzera Matrix DE comes from Bezzera on a mini pallet, which is why we will ship this machine out to you, the customer, on a pallet. Additionally, it is less likely that your machine will arrive damaged with this shipping method.
- 15 AMP plug and cable are designed to be used with 15 AMP in a continuous way and they admit pick of current until around 20 AMP. During our tests, we recorded 17,76 AMP (as maximum current) only in the 3:20 minutes of the warm-up time (when both boiler heat up together).
- During the coffee brewing the service boiler heating element is disabled and when the machine is not used, thanks to the PID controls, only current impulses are given to the heating elements.
- Note from Bezzera dated 06/04/2024:
- Starting with all DUO and Matrix espresso machines produced by Bezzera after June 2024 will be manufactured with a 15 amp standard plug and electrical current between both steam and coffee boilers in 110 volt versions. In other words, 110 volt models can not have both boilers being powered at the same time (known as no priority).
- Note from Bezzera dated 03/25/2021:
- 20 AMP plug will continue to be used on Matrix and Duo 110 Volt versions because the safety standards do not allow the use of an undersized plug compared with the power consumption reported in the machine data label.
- We will add advice into the machine box where we explain to the final user that it is possible to use the machine with a 15 Amp plug adapter only setting a boiler priority.
- We would like to inform you that, according to our tests, the major difference in the machine performance, setting or not the boiler priority, is in the warm-up period.
- We faced no big performance differences in the coffee thermostability and water/steam services, in the regular machine use, giving priority to a coffee or steam boiler.
- WARM-UP TIME (no priority) Coffee service: 3:20 min Hot water / steam service: 6:45 min
- WARM-UP TIME (coffee boiler/service boiler priority) Coffee service: 7:10 min Hot water / steam service: 10:10 min
- TEST CONDITION: Power supply: 110V Frequency: 60 Hz Room temperature: 22°C Coffee boiler set point: 92°C Service boiler set point: 125°C
- Natural Wood Product Disclaimer: Wood components used on espresso machines are made from natural materials, so variations in grain, color, texture, and finish are normal. Minor imperfections, knots, and differences in appearance are inherent characteristics of genuine wood and are not considered defects. These natural variations do not affect the product’s functionality, durability, or performance. Each wood piece is unique, making every product one of a kind.
General Espresso Machine Notes/Warnings:
- Upon first use (tank/reservoir models): On the initial start-up (or after a long period of non-use), it is important to make sure the pump is removing water from the tank. When the machine is powered on, you will hear the pump running. After 5 seconds, squeeze the in-line hose in the tank (usually the longest hose, has a particle filter attached). if you hear a different sound, this means the pump is working correctly. If not, immediately power down the machine and contact us. For more information, visit this page General Manual Pump Priming.
- Electrical: To avoid electrical damage to this espresso machine which is not considered a manufacturer's defect, please acquire and install a single-outlet surge suppressor rated at 1080 joules or higher. Without the recommended surge suppressor, the espresso machine can be damaged at the power switch, the electronics, the heating element, the pressurstat, or the wiring inside. For more information, visit this page Power Protection.
- Water: To increase the useful life and not damage your espresso machine, please use softened water. Softened water is water without calcium and magnesium, but still has other minerals for espresso extraction. Do not use distilled, purified, or reverse osmosis water as these types of water create oxidation with the metals and cause the same damaging effects as limescale. For more information, visit this page Water Choice.
- Descaling: We do not recommend descaling unless there is an issue with the espresso machine. Too much descaling can eat away at the metals and gaskets inside an espresso machine. As a preventative measure, we recommend using softened water as explained in the bullet point above.
- Backflushing: This procedure of cleaning the grouphead will need to be performed from time to time. For more information, visit this page Espresso Machine Backflush – Why 50?
Support
- Instruction Manual (Cod.9941159.01 ed.09/20 rev.00)
Parts Diagram
- Please use the parts diagrams provided below to determine the part(s) you need. Then use our search box above to find the part(s) on our website.
Note: These parts diagrams are provided by the manufacturers. We list them on our site for informational purposes only. We do not stock every single part listed nor can we guarantee that every part is available to order. - If uncertain, please go to the equipment model or part product page. Then use the Q&A tab found on that web page to ask your question.
- Lastly, and only if the first 2 options were exhausted, please use our parts inquiry page.
- Our call center does not have the training to handle parts inquiries for over 60,000 different parts items. Asking any questions regarding parts will more than likely result in you being referred to the above steps.
- Please note also that all parts purchases are non-returnable or refundable and do not include technical support, instructions, or warranties as the purchase price of any part does not cover the cost of technical support. Technical support is available for repairing equipment in our shop.
- Sorry, we will only special order a part for a model we carry AND was purchased through our supply chain.
- Since we are unaware of the mechanical, electrical, and/or plumbing expertise of a parts buyer or the tools owned by a parts buyer, we are never able to advise if a self-repair can be performed.
Cod. 9942068 REV. 04
| # | SKU |
| 1 | 7474218 |
| 2 | 5964676 |
| 3 | 5225230 |
| 4 | 5492022 |
| 5 | 5224403.01 |
| 6 | 7816002 |
| 7 | 5370920 |
| 8 | 5073642LL |
| 9 | 7663626.01 |
| 10 | 5074924SG |
| 10A | 5074923SG1 |
| 11 | 5340531DL |
| 12 | 5968124 |
| 13 | 7497009 |
| 14 | 7823001 |
| 15 | 5221826 |
| 16 | 5074672LW |
| 17 | 5073643LW |
| 18 | 5073644LW |
| 19 | 7819902 |
| 20 | 5260206 |
| 21 | 7812805 |
| 22 | 5961602.01 |
| 23 | 7474217 |
| 24 | 5074673LW |
| 25 | 5194654 |
| 26 | 7611502 |
| 27 | 5521512 |
| 28 | 5968127R |
| # | SKU | # | SKU |
| 1 | 5283062 | 37 | 7814002 |
| 2 | 7815001 | 38 | 5058411LL |
| 3 | 5221844 | 39 | 7470604 |
| 4 | 7816002 | 40 | 7474219 |
| 5 | 7304507TR | 41 | 5055752LW |
| 6 | 7304517 | 42 | 7374002 |
| 7 | 7666005 | 43 | 5302065.01AL |
| 8 | 5162421LL | 44 | 7496073.01 |
| 9 | 7304502TR | 45 | 5471521.01 |
| 10 | 5162415LL | 46 | 5471509 |
| 11 | 5162414LL | 47 | 5224617 |
| 12 | 5492019 | 48 | 7496076 |
| 13 | 5221835 | 49 | 7373012 |
| 14 | 7815003 | 50 | 7611508 |
| 15 | 7812601 | 51 | 7730509 |
| 16 | 5058463LL | 52 | 5963171 |
| 17 | 7474212 | 53 | 7741005.01 (110V) |
| 18 | 5221830 | 7742404.01 (220/240V) | |
| 19 | 7633012 | 54 | 7703018 |
| 20 | 7819901 | 55 | 7630339 (110V) |
| 21 | 7666006.01 | 7630341 (220-230V) | |
| 22 | 5194554 | 7630343 (240V) | |
| 23 | 7611516 | 56 | 7701123 (110V) |
| 24 | 7303001TR | 7702322 (220-230V) | |
| 25 | 7304505TR | 7702415 (240V) | |
| 26 | 7304538TR | 57 | 7431001 |
| 27 | 5194617 | 58 | 5471001 |
| 28 | 5225228.01 | 59 | 5191501 |
| 29 | 7304534TR | 60 | 5302009 |
| 30 | 7826206 | 61 | 5162416LL |
| 31 | 7304001TR | 62 | 5162418LL |
| 32 | 5223003 | 63 | 5194532 |
| 33 | 5301504TR | 64 | 7303039 |
| 34 | 5162412LL | 65 | 7200514 |
| 35 | 5302057AL | 66 | 7492004 |
| 36 | 7816027 | 67 | 5226416AL |
| # | SKU |
| 1 | 5493042 |
| 2 | 5471539 |
| 3 | 7496018 |
| 4 | 5471505 |
| 5 | 7496052 |
| 6 | 5471019 |
| 7 | 5283053TP |
| 8 | 5224615TP |
| 9 | 5302017TP |
| 10 | 5302077TP |
| 11 | 5224620TP |
| 12 | 5965212.01AL |
| # | SKU |
| 1 | 5320527BL |
| 2 | 5494016 |
| 3 | 5302006TP |
| 4 | 5192320 |
| 5 | 7666008 |
| 6 | 7814001 |
| 7 | 7663573 |
| 8 | 5722312TP (230V) |
| 5722313TP (115V) | |
| 9 | 7823001 |
| 10 | 7826212 |
| 11 | 7434009 |
| 12 | 5302005TP |
| 13 | 5370313 |
| 14 | 7303001TR |
| 15 | 5194532 |
| 16 | 7303039 |
| 17 | 5162417LL |
| 18 | 5194554 |
| 19 | 7304541TR |
| 20 | 7703016 |
| 21 | 7630340 |
| 22 | 7701120 (110V) |
| 7702319 (220/230V) | |
| 7702412 (240V) |
| # | SKU |
| 1 | 7615002 |
| 2 | 5225416TP |
| 3 | 7816002 |
| 4 | 7814001 |
| 5 | 5162420LL |
| 6 | 5162419LL |
| 7 | 5320528BL |
| 8 | 5302006TP |
| 9 | 5302009 |
| 10 | 5225209TP |
| 11 | 5192321 |
| 12 | 5301506TR |
| 13 | 7666008 |
| 14 | 7452509.02 |
| 15 | 7452511.01 |
| 16 | 7434009 |
| 17 | 7496040 |
| 18 | 7816422 |
| 19 | 7816017 |
| 20 | 5058125LW |
| 21 | 5225205 |
| 22 | 5192001 |
| 23 | 5265807 |
| 24 | 5722239.01AL (220/240V 1100/1300W) |
| 5721128.01AL (120V 1200W) |
| # | SKU |
| 1 | 5073032LW |
| 2 | 7663623 |
| 3 | 7809811 |
| 4 | 7822602 |
| 5 | 5221863CM |
| 6 | 7496004 |
| 7 | 7816001 |
| 8 | 5470501 |
| 9 | 7817001 |
| 10 | 7496097 |
| 11 | 5285501AL |
| 12 | 7304502TR |
| 13 | 7493013 |
| 14 | 7816015 |
| 15 | 5280502TW-AL |
| 16 | 5283059TW-AL |
| 17 | 7819901 |
| 18 | 5056107LL |
| 19 | 7666003 |
| 20 | 7814001 |
| 21 | 7826212 |
| 22 | 5963097.01 (110V) |
| 5963098.01 (220/240V) | |
| 23 | 5963575.02 |
| # | SKU |
| 1 | 7496052 |
| 2 | 5283055TW |
| 3 | 5494004 |
| 4 | 5496042 |
| 5 | 5225610 |
| 6 | 5222823CM |
| 7 | 5221826CM |
| 8 | 5260204DL |
| 9 | 5471513 |
| 10 | 7372004 (wood) |
| 7371511.01 (black) | |
| 11 | 5261801 |
| 12 | 5224603TP |
| 13 | 7496072 |
| 14 | 5471532 |
| 15 | 5190501 |
| 16 | 7496073 |
| 17 | 7371004 |
| 19 | 7496095 |
| 20 | 5471037 |
| 21 | 7305019 |
| 22 | 5221872TW |
| 23 | 5226621DL |
| 24 | 5226622DL |
| 25 | 5493046 |
| 26 | 7479990.02TW |
| 27 | 7479985.02TW |
| 28 | 5964101 (wood) |
| 5964085.01AL (plastic) |
| # | SKU |
| 1 | 7615002 |
| 2 | 7812402 |
| 3 | 5057012 |
| 4 | 5493047.01 |
| 5 | 5493049 |
| 6 | 7816002 |
| 7 | 5053044 |
| 8 | 7826402 |
| 9 | 7822603 |
| 10 | 7814001 |
| 11 | 7614007 |
| 12 | 7614006 |
| 13 | 7372507 |
| 14 | 7633628 |
| 15 | 7633326 |
| 16 | 7637209 |
| 17 | 7635424.01 |
| 18 | 7816203 |
| 19 | 7663007 |
| 20 | 7816017 |
| 21 | 7818009 |
| 22 | 5058124.01LL |
| 23 | 7665524.01PR |
| 24 | 5661505 |
| 25 | 5053024.02LW |
| 26 | 5191511 |
| 27 | 5191514 |
| 28 | 7809809 |
| 29 | 7661047.01PR |
| 30 | 5963187R (SW V1.1) |
| 5963169.03R (SW V2.0) | |
| 31 | 7551001 (USA 125V 15A) |
| 7551003 (USA 250V 20A) | |
| 7555001 (SCHUKO) | |
| 7554001 (UK) | |
| 7552001 (AUS) | |
| 7555003 (Switzerland) |
| # | SKU |
| 1 | 7990603 |
| 2 | 5372101 |
| 3 | 5373001 |
| 4 | 5471031.01 |
| 5 | 5471035 |
| 6 | 5471003 |
| 7 | 5471527 |
| 8 | 5286016TW |
| 9 | 7305006TW |
| 10 | 7305007TW |
| 11 | 7371520 |
| 12 | 5965631R |
| 13 | 5965628R |
| # | SKU |
| 1 | 7990603 |
| 2 | 5372101 |
| 3 | 5373001 |
| 4 | 5471031.01 |
| 5 | 5471035 |
| 6 | 5471003 |
| 7 | 5471527 |
| 8 | 5286016TW |
| 9 | 7305006TW |
| 10 | 7305007TW |
| 11 | 5371205 |
| 12 | 7816026 |
| 13 | 7493021 |
| 14 | 5371203 |
| 15 | 5371204.01 |
| 16 | 7809810 |
| 17 | 5978508.02 |
| 18 | 5965626.01R |
| 18 | 5965625.01R |
Reviews
FAQ
Submit Questions for FAQ
Please review the FAQ to confirm the question or topic was not previously covered.
Questions and topics can be submitted to F.A.Q.
Any followup questions for FAQ should be requested as a separate FAQ submission.
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Another follow-up question about my Matrix (hopefully this is the last one). If adjustment of the tightness of the four bolts that hold the screen from the inside does not resolve this issue, could it be a problem with the screen itself? If so, what is the replacement part for the screen? Thanks.
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Q Another follow-up question about my Matrix (hopefully this is the last one). If adjustment of the...... Read more answer nowAsked on January 22, 2026 11:06 amA
It can be the screen itself. The part number is based on the compatibility of the software and other components.
This morning the Matrix automatically goes on at 6am When I went to use the machine there was water on my table and the unit was hissing. It then decided to auto fill and would not shut off so I shut it down. I took the top off and noticed the pin to part #7452511.01 or #7452511 (what's the difference with .01 or not) dropped so the unit lost pressure. Upon returning home from work I turned it on, it heated up the pin popped up and the unit is working fine. Is this an issue you have experienced with other units and if so do I change the valve? Also do you sell an E61 group rebuilding kit with the brass pistons, seals etc...
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Q This morning the Matrix automatically goes on at 6am When I went to use the machine there was wat...... Read more answer nowAsked on January 21, 2026 6:13 pmA
This is usually the first indication of limescale in your steam boiler. The boiler should be descaled first, then the part replaced as it is most likely damaged.
Part numbers with a suffix after typically indicate a similar part, but slightly different. We are not advised on the differences.
Sorry, each E61 grouphead is different, and we do not have a maintenance kit at this time. We may consider it for the future.
This is a follow-up to the question that I asked below about my Matrix DE. I previously had issues with the machine turning itself on, outside of the self-timer "on" windows. Based on the recommendation below, I changed the motherboard, but this did not help. Now when the machine is on, the screen will randomly switch to either the coffee or steam boiler adjustment screens. When it does this, it might switch back to the main screen spontaneously, or it might adjust one or more of the boiler settings such as temperature, chrono or pre-wetting. Any other recommendations on what might be going wrong with the machine? Thanks.
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Q This is a follow-up to the question that I asked below about my Matrix DE. I previously had issue...... Read more answer nowAsked on January 20, 2026 3:56 pmA
The other possibility may be the display is over-tightened into the front panel on the inside.
I have been using the self-timer feature on my Bezzera Matrix DE Duo so that it turns on in the mornings. Recently, my Bezzera Matrix DE Duo spontaneously turns itself on at other times of the day when the timer is not set to turn the machine on. This seems to occur randomly and can occur quite frequently during the day. Is this a problem that is frequently encountered and can you recommend a solution?
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Q I have been using the self-timer feature on my Bezzera Matrix DE Duo so that it turns on in the m...... Read more answer nowAsked on May 30, 2025 12:50 pmA
Please double check the time and date on your machine, then check each day of the week that you have programming for. Other than this, a professional evaluation is suggested and/or a new motherboard may be needed.
I am looking for a thermostat for Bezzera Matrix DE. I looked at the parts diagram but I did not identify it. Do you sell this part? Thank you
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Q I am looking for a thermostat for Bezzera Matrix DE. I looked at the parts diagram but I did not ...... Read more answer nowAsked on March 27, 2025 11:29 amA
According to the drawings for the Bezzera Matrix on our website, the same type of thermostat is currently used for both the coffee and steam boilers. Each boiler has its own thermostat. You can find the thermostat here - https://www.1st-line.com/buy/bezzera-7434009/ . The SKU is 7434009.
When filling the steam boiler after display replacement the valve on top shoots a stream of water towards the inside of the machine. How can I prevent this?
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Q When filling the steam boiler after display replacement the valve on top shoots a stream of water...... Read more answer nowAsked on July 7, 2022 6:39 pmA
We suggest not using the machine until the leak is repaired. Possible reason why the board went defective in the first place. The leaking parts need to be repaired or the reason for the leak needs to be determined. Unfortunately, this problem is beyond the scope of our free services via Q&A.
On my bezzera matrix de machine the display is no longer working. The touchscreen still works but the backlight is not on and thus the screen appears blank. Have you seen this happen before? Is it common?
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Q On my bezzera matrix de machine the display is no longer working. The touchscreen still works but...... Read more answer nowAsked on February 24, 2022 2:10 pmA
Although not common, we have seen this before on several machines over the past 3-4 years. Again, not common.
Hi Guys, my Matrix DE is about 18months old, recently when the unit turns on the rotary pump just runs and runs & the steam never builds pressure, after a 2-3 minutes it stops and has an error "loading timeout". What do I need to replace / fix?
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Q Hi Guys, my Matrix DE is about 18months old, recently when the unit turns on the rotary pump just...... Read more answer nowAsked on November 24, 2021 12:49 pmA
Sorry, this is beyond the scope of our free support services we offer as this can be one or more issues, from the brain unit, to wiring, to the refill probe, to the solenoid valve. The machine needs to be evaluated by a professional to determine if there are multiple issues affecting the undesired outcome.
I purchased a Bezzera Matrix DE Dual Boiler Espresso Machine – V2, Triple PID from 1st line 2 years ago and it's recently been giving me problems.
Currently when I turn the machine on that "change water filter" screen comes on and freezes not allowing the touch screen to work.
From 4 to 1 week ago when I turned it on it would constantly go to the set boiler and steam temperature screen every second or less. It would sometimes stop and after a few minutes begin again going crazy with beeping beeping beeping.
A week ago that mostly stopped but today the water filter thing happened and now i cannot use the machine at all.
Any experience with these issues? I am not sure if the machine is still under warranty.
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Q I purchased a Bezzera Matrix DE Dual Boiler Espresso Machine – V2, Triple PID from 1st line 2 yea...... Read more answer nowAsked on April 22, 2021 2:35 pmA
Sorry, we have not seen nor heard of this before. Please make sure no water got inside the machine. Please make sure to not use purified, RO, nor distilled water as this can impact the sensitivity of the water sensors in the machine and give that beeping noise. If you are, please add some tap water and try to get through the grouphead and water wand.
When I turn it on it immediately goes to the temperature select screen and the temp goes up and down like crazy and constantly beeps every second or so. I am sometimes able to click ok and pull a shot before is goes back to the select screen. Are you familiar with this issue? I have not found anything that could be causing the issue.
This happens under "tea settings" the majority of the time.
The machine gets hot.
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Q When I turn it on it immediately goes to the temperature select screen and the temp goes up and d...... Read more answer nowAsked on March 31, 2021 1:15 pmA
We have never seen this before in the three years in selling this machine. It sounds like a water issue. If purchased from us, please contact us with your order/invoice number for higher level technical support.








