Over the lifetime of your espresso machine, you may encounter a situation where the machine powers on and the grouphead operates normally, but no steam or hot water is produced. In many cases, this happens because the safety thermostat on the steam boiler has tripped due to overheating. This is a protective feature designed to prevent damage to the machine. When this occurs, the thermostat usually just needs to be manually reset. Follow the steps below to reset the thermostat and restore normal operation. If the problem continues after performing the reset, there may be another underlying issue, and the machine will need to be further inspected or serviced.
First, power off your machine and unplug it from the outlet. Then remove the water tank and put it aside. To avoid burning yourself, it’s best to let it cool off. If you don’t have the time, keep mindful of the hot parts & surfaces like the grouphead and the valves.
Access to the steam boiler thermostat is underneath the machine. The easiest way to access it is to flip the machine on its front. The machine can rest on its grouphead. We recommend putting a cloth towel underneath so the grouphead doesn’t scratch.
When looking at the bottom part of the machine, you will see two panels. Both give access to the bottom of the boiler where the heating elements are. In this case, we need to remove the panel for the steam boiler. You will need a Philips head screwdriver.
After you remove the panel, you’ll see the heating element. For the thermostat safety reset, you will have to look in on an angle. All you need to do is press the center button.
