Espresso Machine & Grinder Parts Inquiry

Thank you for inquiring 1st-line to inquire about parts. You may have been referred to this page because we stock over 8,000+ espresso machine and grinder parts.

IMPORTANT! Before proceeding, please utilize the procedure of our Self-Service Parts Portal

There is no one person who can handle every verbal inquiry for every part. Hence, we do not offer phone assistance unless the machine is purchased from 1st-line and under warranty. Each part inquiry takes valuable time and resources. Although most inquiries are answered in 1-3 business days, some inquiries can take longer.

Please understand this inquiry form does NOT include answers to

  1. inquiries on diagnostics to help you repair,
  2. questions on repair how-to’s.

If you are unable to self-diagnose or self-repair your equipment, we do offer optional fee-based repair services on select equipment purchased from 1st-line Equipment or please contact a local professional for assistance.

For Canada inquiries, please contact: Genius Coffee N’ Espresso Equipment: 604-298-9600 or Morala Trading Inc.: Ottawa 613-230-4425 / Toronto 647-350-4090

For Puerto Rico inquiries, please contact:Caferama (Ascaso & Bezzera specifically): (787) 783-4405

Parts Inquiry Request-Only for Models Previously Sold and Discontinued by 1st-line