Holiday Schedule & Returns

2019 HOLIDAY HOURS: between Thanksgiving & New Years Day

  • Phone Coverage: Please be aware that this time of year is very busy for us, and you may encounter longer than normal phone wait times. You can send us an email with your requests/inquiries, and we usually respond within 24 hours. You can also shop online 24 hours a day using our online store. We also request that any inquiries for tracking numbers be made via email. All times are EST.
  • Holiday Return “Time Only” extension for eligible return items only and all other conditions still apply: If you make your purchase between November 15th of a given year and December 15th of the same given year, the return period is extended to have the items returned into January 15th into the next year. The only requirements are a) that you must make a notation ‘GIFT’ in the comments section of the online order, and b) the items must returned in NEW and UNUSED condition. Please make sure to read our other policies above and below – especially the damage policy as your shipment needs to be inspected for damage within 5 business days of your delivery receipt.
  • E-Mail Inquiries & Support (Including Holidays): Responses same or next business day.
  • Customer Care Center Visits: By appointment only.
  • Normal Holiday Operating Hours: Monday through Friday | 10:30am to 6:30pm EST.
  • Closed: New Year’s Day, Thanksgiving, Christmas.

November 2019

SunMonTueWedThuFriSat
1

Open 10:30 am – 6 pm

2

Closed

3

Closed

4

Open 10:30 am – 6 pm

5

Open 10:30 am – 6 pm

6

Open 10:30 am – 6 pm

7

Open 10:30 am – 6 pm

8

Open 10:30 am – 6 pm

9

Closed

10

Closed

11

Open 10:30 am – 6 pm

12

Open 10:30 am – 6 pm

13

Open 10:30 am – 6 pm

14

Open 10:30 am – 6 pm

15

Open 10:30 am – 6 pm

16

Closed

17

Closed

18

Open 10:30 am – 6 pm

19

Open 10:30 am – 6 pm

20

Open 10:30 am – 6 pm

21

Open 10:30 am – 6 pm

22

Open 10:30 am – 6 pm

23

Closed

24

Closed

25

Open 10:30 am – 6 pm

26

Open 10:30 am – 6 pm

27

Open 10:30 am – 6:30 pm
Thanksgiving Eve

28

Closed
Thanksgiving

29

Open 10:30 am – 6:30 pm
Black Friday

30

Open 10:30 am – 4:30 pm

11/25 Monday

  • 1st-line: Open 10:30 am – 6 pm
  • UPS: Normal UPS® service. UPS® Ground service modification begins. The UPS® Ground service modification will be in effect for packages tendered to UPS November 25 – December 27. During this time, a limited number of UPS® Ground and UPS® Standard packages, with transit times of three or more days, and with certain origins and destinations, may experience additional time in transit. The Calculate Time and Cost tool at ups.com/ctc will reflect any extended transit times.

11/26 Tuesday

  • 1st-line: Open 10:30 am – 6 pm
  • UPS: November 26, 2019: Normal UPS® service. A UPS® Ground service modification is in effect.

11/27 Wednesday

  • 1st-line: Open 10:30 am – 6:30 pm
  • UPS: November 27, 2019: Normal UPS® service. All UPS Next Day Air® packages picked up today will be scheduled for delivery on Friday, Nov. 29. UPS 2nd Day Air® packages picked up today will be scheduled for delivery on Monday, Dec. 2 (except those processed and labeled for delivery on Saturday, Nov. 30). A UPS® Ground service modification is in effect.

11/28 Thursday (Thanksgiving)

  • 1st-line: Closed.
  • UPS: No UPS pickup or delivery service.

11/29 Friday

  • 1st-line: Open 10:30 am – 6:30 pm
  • UPS: Normal UPS® service. UPS® Air Service Modifications are in effect for today: The commitment times for UPS Air and international Air shipments will be extended as follows:
    • UPS Next Day Air® Early and UPS Worldwide Express Plus®: extended 90 minutes
    • All other UPS Air and international Air services: extended to end of day.A UPS® Ground service modification is in effect.

11/30 Saturday

  • 1st-line: Limited business hours 10:30 am – 4:30 pm. In store pickups only. By appointment only.
  • UPS: No UPS pickup or delivery service.

December 2019

SunMonTueWedThuFriSat
1

Closed

2

Open 10:30 am – 6:30 pm

3

Open 10:30 am – 6:30 pm

4

Open 10:30 am – 6:30 pm

5

Open 10:30 am – 6:30 pm

6

Open 10:30 am – 6:30 pm

7

Open 10:30 am – 4:30 pm

8

Closed

9

Open 10:30 am – 6:30 pm

10

Open 10:30 am – 6:30 pm

11

Open 10:30 am – 6:30 pm

12

Open 10:30 am – 6:30 pm

13

Open 10:30 am – 6:30 pm

14

Open 10:30 am – 4:30 pm

15

Closed

16

Open 10:30 am – 6:30 pm

17

Open 10:30 am – 6:30 pm

18

Open 10:30 am – 6:30 pm

19

Open 10:30 am – 6:30 pm

20

Open 10:30 am – 6:30 pm

21

Closed

22

Closed

23

Open 10:30 am – 6:30 pm

24

Open 10:30 am – 2:30 pm
Christmas Eve

25

Closed
Christmas Day

26

Open 10:30 am – 6:30 pm

27

Open 10:30 am – 6:30 pm

28

Closed

29

Closed

30

Open 10:30 am – 6:30 pm

31

Open 10:30 am – 2:30 pm
New Years Eve

12/2 Monday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. UPS® Ground Service Guarantee suspension begins.
    The UPS® Service Guarantee suspension comes in effect today. The UPS Service Guarantee is suspended for all UPS® Ground shipments, including shipments to and from AK, HI, and PR picked up or scheduled for delivery Dec. 2-Dec. 24. (Note also that the UPS Ground service modification came into effect on UPS Nov. 25, will apply through Dec. 27.)

12/13 Friday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. Last day to ship some UPS® Ground packages. Today is the last day to send some UPS® Ground packages scheduled for delivery on Tuesday, Dec. 24. Note that most UPS® Ground shipments will have later last shipping days. This date is for the longest shipments. Check your shipment’s transit time at ups.com/ctc. Ground service modifications and the suspension of the UPS Service Guarantee for Ground shipments are in effect.

12/16 Monday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. UPS® Air service modifications begin. The commitment times for UPS® Air and international Air shipments, from today to December 24, will be extended as follows:
    -UPS Next Day Air® Early and UPS Worldwide Express Plus®: extended 90 minutes
    -All other UPS Air and international UPS Air services: extended to end of day.
    A limited number of UPS 2nd Day Air® and UPS 3 Day Select® shipments tendered to UPS today, and with certain origins and destinations, may require an additional day in transit. (Note that UPS 2nd Day Air® and UPS 3 Day Select® shipments are guaranteed throughout the holiday season.) To see whether your shipment needs an additional day in transit, check for Holiday Air Service Impacts. Holiday Air Service Impacts. UPS® Air service and Ground service modifications and the suspension of the UPS Service Guarantee for Ground shipments are in effect.

12/17 Tuesday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. A limited number of UPS 2nd Day Air® and UPS 3 Day Select® shipments tendered to UPS today, and with certain origins and destinations, may require an additional day in transit. (Note that UPS 2nd Day Air and UPS 3 Day Select shipments are guaranteed throughout the holiday season.) To see whether your shipment needs an additional day in transit, check for Holiday Air Service Impacts. Holiday Air Service Impacts. UPS® Air service and Ground service modifications and the suspension of the UPS Service Guarantee for Ground shipments are in effect.

12/18 Wednesday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. A limited number of UPS 2nd Day Air® shipments tendered to UPS today may require an additional day in transit. (Note that UPS 2nd Day Air shipments are guaranteed throughout the holiday season.) To see whether your shipment needs an additional day in transit, check for Holiday Air Service Impacts. Holiday Air Service Impacts. UPS® Air service and Ground service modifications and the suspension of the UPS Service Guarantee for Ground shipments are in effect.

12/19 Thursday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. Last day to ship via UPS 3 Day Select®. Today is the last day to send UPS 3 Day Select® packages scheduled for delivery on Tuesday, Dec. 24. This is the last day to prearrange pickup service for Air and international Air packages if needed on Dec. 24. UPS® Air and Ground service modifications and the suspension of the UPS Service Guarantee for Ground shipments are in effect.

12/20 Friday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. Last day to ship via UPS 2nd Day Air®. Today is the last day to ship UPS 2nd Day Air® packages scheduled for delivery on Tuesday, Dec. 24. All UPS Next Day Air® packages picked up today will be scheduled for delivery on Monday, Dec. 23 unless processed and labeled for Saturday delivery on Dec. 21. Saturday Delivery is not available to all ZIP codes. UPS® Air and Ground service modifications and the suspension of the UPS Service Guarantee for Ground shipments are in effect.

12/23 Monday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. Last day to ship via UPS Next Day Air®. Today is the last day to ship UPS Next Day Air® packages scheduled for delivery on Tuesday, December 24 with a UPS On-Call, or scheduled, Pickup, or by visiting a The UPS Store location or a UPS Authorized Service Location. UPS® Air and Ground service modifications and the suspension of the UPS Service Guarantee for Ground shipments are in effect.

12/24 Tuesday (Christmas Eve)

  • 1st-line: Limited business hours 10:30 am – 2:30 pm. In store pickups only. By appointment only.
  • UPS: No UPS pickup or delivery service.

12/25 Wednesday (Christmas Day)

  • 1st-line: Closed.
  • UPS: No UPS pickup or delivery service.

12/26 Thursday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. UPS 2nd Day Air® packages picked up today will be scheduled for delivery on Monday, Dec. 30. UPS 3 Day Select® packages picked up today will be scheduled for delivery on Thursday, Jan. 2. UPS® Ground service modifications are in effect.

12/27 Friday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS® service. UPS Next Day Air® packages picked up today will be scheduled for delivery on Monday, December 30 (except those processed and labeled for delivery on Saturday, Dec. 28). UPS 2nd Day Air® packages picked up today will be scheduled for delivery on Tuesday, Dec. 31 (except those processed and labeled for delivery on Saturday, Dec. 28). This is the last day to prearrange pickup service for UPS Air and international Air packages if needed on Dec. 31. UPS Ground service modifications that commenced on Nov. 5 will end at midnight.

12/30 Monday

  • 1st-line: Open 10:30 am – 6:30 pm.
  • UPS: Normal UPS service. UPS Next Day Air® packages picked up today will be scheduled for delivery on Tuesday, Dec. 31. UPS 2nd Day Air® packages picked up today will be scheduled for delivery on Thursday, Jan. 2. UPS 3 Day Select® packages will be scheduled for delivery on Monday, Jan. 6.

12/31 Tuesday (New Year’s Eve)

  • 1st-line: Limited business hours 10:30 am – 2:30 pm. In store pickups only. By appointment only.
  • UPS: No UPS pickup or delivery service.

January 2020

SunMonTueWedThuFriSat
1

Closed
New Years Day

2

Open 10:30am – 6 pm

3

Open 10:30am – 6 pm

4

Closed

5

Closed

6

Open 10:30 am – 6 pm

7

Open 10:30 am – 6 pm

8

Open 10:30 am – 6 pm

9

Open 10:30 am – 6 pm

10

Open 10:30 am – 6 pm

11

Closed

12

Closed

13

Open 10:30 am – 6 pm

14

Open 10:30 am – 6 pm

15

Open 10:30 am – 6 pm

16

Open 10:30 am – 6 pm

17

Open 10:30 am – 6 pm

18

Closed

19

Closed

20

Open 10:30 am – 6 pm

21

Open 10:30 am – 6 pm

22

Open 10:30 am – 6 pm

23

Open 10:30 am – 6 pm

24

Open 10:30 am – 6 pm

25

Closed

26

Closed

27

Open 10:30 am – 6 pm

28

Open 10:30 am – 6 pm

29

Open 10:30 am – 6pm

30

Open 10:30 am – 6 pm

31

Open 10:30 am – 6 pm

1/1 Wednesday (New Year’s Day).

  • 1st-line: Closed.
  • UPS: No UPS pickup or delivery service.

1/2 Thursday

  • 1st-line: Normal business hours resume.
  • UPS: Normal UPS service resumes.

Extended Holiday Returns For Eligible Items Only-

  • Must mention GIFT in comments section of online order.
  • Online orders only between November 1st, 2019 – December 15th, 2019.
  • RMA# required and shipment must be received in our facility by January 15, 2019.
  • For applicable items only (i.e. food items not returnable) as per our return policy
  • All items must be returned in LIKE NEW condition with all original packaging.
  • All other terms and conditions of sale apply.