Disclaimer: The technical statements, support, information and recommendations contained herein are believed to be accurate as of the date hereof, but 1st-line Equipment, LLC does not make representations or warranties, express or implied, as to its accuracy, its completeness, or the results to be obtained. The information is being provided for informational purposes only and is intended for use by persons having adequate skill and expertise regarding the proper selection, use and application of the products and recommendations and at their own risk and discretion.
1st-line Equipment, LLC is not responsible for any injury or damages from such information. Please note that parts are available for purchase from 1st-line Equipment, LLC self service parts portal. These parts do not include any technical support. If you're unfamiliar with the technical aspects of repairing equipment, please contact a professional for proper evaluation.
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If your machine does not heat, check the following:
- Fill the water reservoir with non-purified water or softened (without calcium and magnesium) water. Distilled or purified water may not allow the machine to heat. if you experienced a lot of water on the counter and the aforementioned resolves the issue.
If your machine is still not heating, check the following:
- Unplug the machine. Remove the water reservoir. Lay your machine upside down. Remove the 4 screws holding bottom cover. Depress the safety switch button (usually red in color). Examples are shown below.
If it depresses and you feel a click, then test the machine. Test and stay near machine to make sure the gauge does not exceed 1.3. If it does, then the pressurestat (Heating element controller) has a lot of limescale causing it to stick. The machine would need to be descaled and the pressurestat would need to be replaced.
If you don’t feel a click, then there is another issue and the machine would most likely need to be serviced by a professional. Please contact us or locate a repair company close to you.
Please note the above information is subject to copyright. It cannot be published by any means without the expressed written consent of 1st-line Equipment, LLC.
