Please read Terms & Conditions before ordering this part.
Terms and conditions of sale for all line items that state “Parts Terms” in the line item(s) of the order are considered only part of our Parts Terms and Conditions of Sale and include the following:
Parts are non-returnable and non-refundable unless damaged in transit, and damage(s) with pictures of box and part(s) must be reported to 1st-line within the first five business days of delivery receipt for which an exchange will be made. Damages made by customer or customer’s authorized/hired repair person from improper handling or improper installation are the responsibility of the customer, and
Technical support in any form and/or instructions in any form are not included in the purchase price, and
Warranty or guarantee is not provided by 1st-line Equipment nor the manufacturers, and
Customer agrees to waive all rights, where applicable by law, for all claims for ‘not as described’, ‘defective merchandise’, “not fit for intended use’, ‘no longer fit for intended use’, and ‘incorrect merchandise received.’
Although we make our best effort to describe parts, please keep in mind that customers should not assume a part will fit their machine and understand that some makes and models have different versions with different parts. If a customer is unsure of which part to order, please use our contact page with your make and model of machine for assistance. Although we can not guarantee that a part will fit because we do not have the machine in front of us, we will make our best effort to assist you via email.
DUE TO THE NATURE AND COMPLEXITY OF EQUIPMENT AND NOMENCLATURE USED TO DESCRIBE PARTS, THERE IS NO PERSON AVAILABLE AT 1ST-LINE CAPABLE AND KNOWLEDGEABLE ABOUT THE 50,000+ DIFFERENT PARTS FOR ALL ESPRESSO MACHINES AND GRINDERS. BASED ON THIS, 1ST-LINE PERSONNEL ARE NOT ABLE TO OFFER ANY PARTS ASSISTANCE VIA PHONE.
The purpose of the email request is to allow us time to research the part and to create a paper trail in case any mistakes, during clarification, are made. We have learned over the years that the email process works very well and it increases customer satisfaction due to less mistakes being made.
Please note that manufacturers will source and supply parts different from the original equipment. Although we make every effort to best describe our parts, changes in parts can be made by the manufacturer without any notice to 1st-line or to you. For example, a manufacturer may initially supply 110 volt heating elements with 1200 watts, but later change to 1300 or 1400 watts without notice. Another example is that an initial parts replacement may have a parker branded solenoid valve, but subsequent shipments may have Lucifer or ODE solenoids without notice. 1st-line Equipment will NOT be held responsible for any changes in the part supply, nor advertising in these types of discrepancies.
Please note that parts replacements are stored in bins and can arrive with cosmetic imperfections (ie scratches, nicks, etc).
Although we make our best effort to recommend the proper parts, clients agree to pay for return shipping charges for parts, including cases where errors are made in recommendations and ONLY whereby exceptions are made allowable by 1st-line Equipment, LLC in writing and with a Return Authorization Number.
We are sorry that we do not offer parts for Jura and Capresso, Gaggia, Francis Francis, and Illy. In some cases, we offer only select parts for equipment manufacturers, like Saeco and Olympia, and we do not have access to additional parts.