Draining – Heat Exchanger tank models

Disclaimer: This technical support is provided for information purposes only. 1st-line Equipment, LLC is not responsible for any injury or damages resulting from such information.

CAUTION: Please note that the following information is provided only as a guideline supplemental to your instruction manual. Before attempting to drain your machine’s boiler, please consult the user’s manual before proceeding with these guidelines. Draining the boiler properly is the responsibility of the customer and you may be charged if any damage results from improperly completing the necessary procedure as damage due to freezing or is not covered under manufacturer’s warranty nor shipping insurance. If shipping, significant charges for damages could result from the lack of following these instructions and/or the instruction manual.. Not properly draining the boiler can result in severe damage from water freezing inside the internal components.

It is imperative that you read these guidelines completely before attempting this process. Feel free to contact our technical services department at [email protected] with any questions you may have before draining your boiler. 1st-line Equipment, LLC does not assume any liability for damages or personal injuries.

Purpose: Remove majority of water from internal components of a traditional heat exchanger espresso machine. To prevent freezing and/or water damage during long term storage or shipping.

Machine identity: These instructions are provided for a heat exchanger traditional espresso machine with a removable water reservoir and with at least one hose in the reservoir to draw water. It is NOT for single boiler or double boiler espresso machines. It is also not intended for heat exchange machines without a water intake hose on top of the reservoir nor any direct water connect espresso machines.

Requirements before you start: espresso machine, power, sink, two large containers or cups that can withstand high heat.

Warning: Water removed from machine will be scalding hot! Be careful of steam and splashing hot water during the water removal process.

Draining the heat exchanger and boiler:

  1. Fill the espresso machine’s reservoir with water.
  2. Plug the espresso machine into an applicable power outlet and power on.
  3. Allow the machine to heat to its normal brewing temperature or pressure.
  4. Place one large container under the brew group/grouphead.
  5. Place the second container under the hot water dispenser/spout/spigot.
  6. Ensure that each container will not tip over or spill when water begins to drain into them.
  7. Remove the lid or cover to your water reservoir.
  8. Remove the water intake line from the water reservoir. If you have 2 or more hoses, the water intake hose is usually the longest hose or the hose with a water filter/softener attached to it.
  9. Press the brew button to activate the pump.
    1. On full automatic machines with an electronic touchpad that doses the water, please depress the semi-auto or manual button to activate the pump.
    2. On semi-automatic machines with a single on/off button for brewing, please depress the brew button to activate the pump.
    3. On manual lever models with a small lever on the right side of the grouphead, please lower or lift (depending upon model) to fuly depress the microswitch behind the lever to activate the pump.
  10. After water stops running from the brew head, use the appropriate brew button to turn off the pump.
  11. Removal of water from boiler – there are two types of valves to alow hot water to be dispensed from the boiler. There are espresso machines with an electrovalve whereby the user depresses a hot water switch, and there are espresso machines with a manual valve where the user turns the valve knob in the open/close position.
  12. Espresso machines with electrovalve for hot waterEspresso machines with manual valve for hot water
    Do NOT turn off the main power switch and do NOT unplug the machine.Turn off the main power switch and unplug the machine.
    Depress (and usually hold) the hot water switch/button until all water has been depleted. This should not take more than 30-45 seconds. It is important to not exceed 45 seconds as the machine is still powered and the heating element can be damaged due to lack of water.Use the appropriate knob to open the hot water valve. Since the machine is powered off, there is no concern for damaging the heating element.
    The pump will kick on to refill the boiler. This is ok.Once water has ceased to exit the hot water dispenser, leave the hot water valve open to allow water to evaporate during storage or drain during shipping.
    At maximum of 45 seconds, shut of power switch and unplug machine. Open steam knob/valve to allow remaining water to evaporate during storage or drain during shipping.Open steam knob/valve to allow remaining water to evaporate during storage or drain during shipping.


  13. Your machine’s boiler is drained. Some water always remains in every used espresso machine. The above process removes as much water as possible.

Shipping notes:

  1. For shipping, package in original packaging exactly as packaged when you received the shipment. Plastic bags need to be placed over machine to avoid scratching from shipping. All loose articles, including but not limited to portafilter handles, baskets, scoops, etc must be secured to avoid cosmetic damage caused by the movement of these items.
  2. The espresso machine box MUST always be placed into a larger double wall corrugated box with at least 2″ of foam or similar protection placed between the outer corrugated box and the espresso machine box.
  3. If receiving a drained machine, re-prime as per the instruction manual

Long term storage notes:

  1. If possible, do not store where temperatures will be below 36 degrees F or 0 degrees C.
  2. When taking a machine out of long terms storage, re-prime the espresso machine as per the instruction manual.