This page pertains to Ascaso espresso machines with a VERSATILE boiler – typically ones with a 57mm grouphead and a filter handle that is removable – and is found in the Dream, Arc, Basic, and Steel series of espresso machines.
Machine doesn’t heat in coffee mode
Fill water reservoir half full and power unit ON.
Place cup under steam wand and open steam valve.
Press coffee switch to on and make sure steam switch is off.
Check whether water can be pumped through the hot water wand, then continue. If water can not be pumped, continue to next section
Pump does not pump water
Shut off coffee switch and close steam valve.
Press steam switch to on and wait 2 minutes.
Open steam valve and see if there is steam or any heat.
If there is steam, then the coffee thermostat inside the machine needs replacement. If there is no steam or no heat, the machine can have a defective coffee thermostat, steam thermostat, and /or a bad heating element. These would then have to be checked for continuity with a multimeter.
When initially priming the machine, it is best to place a cup under the steam wand, open the steam valve, and then hit the coffee switch to power on.
Pump vibration check
Turn off power switch, coffee switch, and steam switch, unplug electrical cord from electrical outlet, and let unit cool if fully hot.
Remove top cover – 2 long screws behind grouphead need to be removed. Cover slides upwards.
Pump should be held properly by two rubber support brackets which are placed very close to the middle bulk of the pump. If extended, correct by sliding the brackets as close as possible to the middle and make sure the pump is positions so it is clear from toughing the body or fame.
Place top cover back on and tighten screws into extenders. Please note that sometimes extenders loosen when screws are removed.
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Troubleshooting Ascaso Espresso Machines with Versatile Boilers
This section provides comprehensive troubleshooting steps for common issues encountered with Ascaso espresso machines featuring a versatile boiler. The information is tailored to address the specific needs of users who own these models, which are typically found in the Dream, Arc, Basic, and Steel series.
By following the guidelines outlined here, users can effectively diagnose and resolve problems related to heating, water flow, and pump functionality, ensuring their Ascaso espresso machines operate at peak performance.
Troubleshooting Heating Issues
If the espresso machine is not heating up in coffee mode, the first step is to check whether water can be pumped through the hot water wand. If no water is being pumped, the issue may be with the coffee thermostat, steam thermostat, or the heating element, which will require further inspection and potential replacement.
In cases where there is steam but no heat, the coffee thermostat inside the machine may need to be replaced. If there is no steam or heat at all, the machine could have a defective coffee thermostat, steam thermostat, or a faulty heating element that will need to be addressed.
Resolving Pump-Related Problems
When the pump is not pumping water, the first step is to shut off the coffee switch and close the steam valve. If there is steam, the issue may be with the coffee thermostat, which will need to be replaced. If there is no steam or heat, the machine may have a defective coffee thermostat, steam thermostat, or a bad heating element.
To prime the machine through the steam wand or group head, it is recommended to place a cup under the steam wand, open the steam valve, and then turn on the coffee switch. This can help ensure the pump is properly primed and functioning correctly.
Addressing Pump Vibration
If the pump is experiencing vibration, the first step is to turn off the power switch, coffee switch, and steam switch, and unplug the electrical cord from the outlet. Allow the unit to cool if it is fully hot. Correct the issue by sliding the brackets as close as possible to the middle and ensuring the pump is positioned so that it is clear from touching the body or frame.
Properly addressing pump vibration is important to maintain the smooth and consistent operation of the espresso machine, as well as to prevent any potential damage to the internal components.
Accessing Technical Support
For any additional questions or concerns regarding Ascaso espresso machines with versatile boilers, users are encouraged to contact 1st-line Equipment's technical support team. The team can be reached by phone at 732-298-6268 (for equipment sales only) during business hours, or via email through the company's website.
By providing comprehensive troubleshooting guidance and easy access to technical support, 1st-line Equipment aims to ensure Ascaso espresso machine owners can effectively resolve any issues they may encounter and maintain the optimal performance of their equipment.
Troubleshooting Ascaso Espresso Machines with Versatile Boilers
This section provides comprehensive troubleshooting steps for common issues encountered with Ascaso espresso machines featuring a versatile boiler. The information is tailored to address the specific needs of users who own these models, which are typically found in the Dream, Arc, Basic, and Steel series.
By following the guidelines outlined here, users can effectively diagnose and resolve problems related to heating, water flow, and pump functionality, ensuring their Ascaso espresso machines operate at peak performance.
Troubleshooting Heating Issues
If the espresso machine is not heating up in coffee mode, the first step is to check whether water can be pumped through the hot water wand. If no water is being pumped, the issue may be with the coffee thermostat, steam thermostat, or the heating element, which will require further inspection and potential replacement.
In cases where there is steam but no heat, the coffee thermostat inside the machine may need to be replaced. If there is no steam or heat at all, the machine could have a defective coffee thermostat, steam thermostat, or a faulty heating element that will need to be addressed.
Resolving Pump-Related Problems
When the pump is not pumping water, the first step is to shut off the coffee switch and close the steam valve. If there is steam, the issue may be with the coffee thermostat, which will need to be replaced. If there is no steam or heat, the machine may have a defective coffee thermostat, steam thermostat, or a bad heating element.
To prime the machine through the steam wand or group head, it is recommended to place a cup under the steam wand, open the steam valve, and then turn on the coffee switch. This can help ensure the pump is properly primed and functioning correctly.
Addressing Pump Vibration
If the pump is experiencing vibration, the first step is to turn off the power switch, coffee switch, and steam switch, and unplug the electrical cord from the outlet. Allow the unit to cool if it is fully hot. Correct the issue by sliding the brackets as close as possible to the middle and ensuring the pump is positioned so that it is clear from touching the body or frame.
Properly addressing pump vibration is important to maintain the smooth and consistent operation of the espresso machine, as well as to prevent any potential damage to the internal components.
Accessing Technical Support
For any additional questions or concerns regarding Ascaso espresso machines with versatile boilers, users are encouraged to contact 1st-line Equipment's technical support team. The team can be reached by phone at 732-298-6268 (for equipment sales only) during business hours, or via email through the company's website.
By providing comprehensive troubleshooting guidance and easy access to technical support, 1st-line Equipment aims to ensure Ascaso espresso machine owners can effectively resolve any issues they may encounter and maintain the optimal performance of their equipment.
