Sometimes, our customers receive a package in perfect shape or with slight dings and scuff marks. This happens for all shipments, not just espresso machines and coffee grinders.
However, the machine arrives damaged with pipes broken, the boiler shifted, or body damage. This scenario happens on heavier weight machines. Coffee grinders can have the mounts holding the motor break, bean hoppers break, or even the internal chute breaks. In the worst cases, the frame splits or the capacitor falls off its holder and causes a spark upon startup.
If the espresso machine or grinder has body damage, do not use it as it can be become your acceptance of the damaged equipment.
Shifted boilers and broken pipes may not be seen until water is placed in the machine and powered on. If you have any water leaks, please shut off the espresso machine and contact your reseller.