Do you have a part(s) inquiry?

In an effort to handle parts inquiries in the most efficient manner, please check the links below and our web site www.1st-line.NET to search for your needed part(s). We have an extensive parts selection for most of the machines we sell. These parts will need to be ordered online as our call center is not trained to handle parts orders over the phone at this time. Another reason is the need for a paper trail. With over 5,000 parts in stock, we must maintain a written record of all parts inquiries.

Please keep in mind that we normally sell parts for espresso machines we sell. We also have some parts for machines we do not sell - these are limited to what is on our web site. In the majority of cases, we do not sell parts for machines not listed on our web site. In addition, due to the volume of requests our primary focus is to supply parts for customers who purchased their espresso machines from us. Jura and Capresso do not sell parts to its authorized retailers or distributors, and these are not available from 1st-line.

In the event that you do not see the part you need, we ask that you email us at sales@1st-line.com or use our online form, which you can reach by clicking HERE. We will assist to see if we have the part(s) available. If you need a part that is not listed online, we will either place it online for ordering or fax ordering instructions will be provided. In the event we do not have the part in stock, we may require a non-credit card deposit to special order the part for you.

Please note that parts prices DO NOT include technical support or instructions...