Frequently Bought Together
- Instruction Manual (Cod.9941159.01 ed.09/20 rev.00)
TABLE 1 (MN/DE)
TABLE 2A (DE)
TABLE 3 (MN/DE)
TABLE 4A (DE)
TABLE 5 (MN/DE)
TABLE 6A (DE)
TABLE 7 (MN/DE)
TABLE 8A (DE)
TABLE 9 (DE)
TABLE 9A (DE)
Customer reviews
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When filling the steam boiler after display replacement the valve on top shoots a stream of water towards the inside of the machine. How can I prevent this?
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Q When filling the steam boiler after display replacement the valve on top shoots a stream of water...... Read more answer nowAsked by on July 7, 2022 6:39 pmAnswered by the admin
We suggest not using the machine until the leak is repaired. Possible reason why the board went defective in the first place. The leaking parts need to be repaired or the reason for the leak needs to be determined. Unfortunately, this problem is beyond the scope of our free services via Q&A.
On my bezzera matrix de machine the display is no longer working. The touchscreen still works but the backlight is not on and thus the screen appears blank. Have you seen this happen before? Is it common?
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Q On my bezzera matrix de machine the display is no longer working. The touchscreen still works but...... Read more answer nowAsked by on February 24, 2022 2:10 pmAnswered by the admin
Although not common, we have seen this before on several machines over the past 3-4 years. Again, not common.
Hi Guys, my Matrix DE is about 18months old, recently when the unit turns on the rotary pump just runs and runs & the steam never builds pressure, after a 2-3 minutes it stops and has an error "loading timeout". What do I need to replace / fix?
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Q Hi Guys, my Matrix DE is about 18months old, recently when the unit turns on the rotary pump just...... Read more answer nowAsked by on November 24, 2021 12:49 pmAnswered by the admin
Sorry, this is beyond the scope of our free support services we offer as this can be one or more issues, from the brain unit, to wiring, to the refill probe, to the solenoid valve. The machine needs to be evaluated by a professional to determine if there are multiple issues affecting the undesired outcome.
I purchased a Bezzera Matrix DE Dual Boiler Espresso Machine – V2, Triple PID from 1st line 2 years ago and it's recently been giving me problems.
Currently when I turn the machine on that "change water filter" screen comes on and freezes not allowing the touch screen to work.
From 4 to 1 week ago when I turned it on it would constantly go to the set boiler and steam temperature screen every second or less. It would sometimes stop and after a few minutes begin again going crazy with beeping beeping beeping.
A week ago that mostly stopped but today the water filter thing happened and now i cannot use the machine at all.
Any experience with these issues? I am not sure if the machine is still under warranty.
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Q I purchased a Bezzera Matrix DE Dual Boiler Espresso Machine – V2, Triple PID from 1st line 2 yea...... Read more answer nowAsked by on April 22, 2021 2:35 pmAnswered by the admin
Sorry, we have not seen nor heard of this before. Please make sure no water got inside the machine. Please make sure to not use purified, RO, nor distilled water as this can impact the sensitivity of the water sensors in the machine and give that beeping noise. If you are, please add some tap water and try to get through the grouphead and water wand.
When I turn it on it immediately goes to the temperature select screen and the temp goes up and down like crazy and constantly beeps every second or so. I am sometimes able to click ok and pull a shot before is goes back to the select screen. Are you familiar with this issue? I have not found anything that could be causing the issue.
This happens under "tea settings" the majority of the time.
The machine gets hot.
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Q When I turn it on it immediately goes to the temperature select screen and the temp goes up and d...... Read more answer nowAsked by on March 31, 2021 1:15 pmAnswered by the admin
We have never seen this before in the three years in selling this machine. It sounds like a water issue. If purchased from us, please contact us with your order/invoice number for higher level technical support.
Hi, I noticed today that my Bezzera Matrix DE espresso machine has a slow leak from the front bottom of the machine near the drip tray drain valve. The leak is a pretty constant drip while the machine is pulling a shot but the leak flow increased significantly during a backflush. It seems like it could possibly be from the drain valve connection or maybe the group head connection above that; I had difficulty trying to identify the source of the leak without dismantling the machine. Would you be able to advise how to proceed with a fix/repair?
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Q Hi, I noticed today that my Bezzera Matrix DE espresso machine has a slow leak from the front bot...... Read more answer nowAsked by on January 11, 2021 6:37 pmAnswered by the admin
Sorry for the delay in our response as this request was found in la-la land. We are unsure if you are referring to the grouphead valve which normally leaks after extraction, or the OPV which leaks during extraction, or an internal leak. If purchased from 1st-line, please email us pictures of where the leak is occurring. If purchased elsewhere, please contact your selling dealer as the selling dealer is responsible for service.
Hi there! I recently purchased a new Bezzera Matrix DE from 1st Line and so far I'm loving the new machine! I had a few post-purchase questions I was hoping you'd be able to help me answer:
The water level meter only seems to stay on the 3rd filled in bar out of the 4 level bar. Is there anything I need to do with the water to make the water level meter read correctly?
How do I remove the reservoir or drain the machine if I need to?
Is there a water filter in the machine that I need to replace? If so, do you sell the replacement water filter and have installation instructions?
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Q Hi there! I recently purchased a new Bezzera Matrix DE from 1st Line and so far I'm loving the ne...... Read more answer nowAsked by on August 6, 2020 8:43 pmAnswered by the admin
The fill level on the touch screen is to show the water level of the steam boiler as indicated in the instructions.
Currently, there is no water filter/softener provided by Bezzera. We do have the Oscar osmotic packs to soften water.
Could you tell me if it is possible to get shorter feet on this machine? Also, how much additional space could be saved if the cup rail can be removed? I'm looking at putting this in a bit of a short space under a cabinet and would like to know how short the overall height could be with the rails off and short feet. Thank you!
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Q Could you tell me if it is possible to get shorter feet on this machine? Also, how much additiona...... Read more answer nowAsked by on May 20, 2020 7:13 pmAnswered by the admin
We do have special feet that can lower the unit to about 14 1/4" WITHOUT the side rails With these special feet, which we only sell with the purchase of the unit from 1st-line, the height with the rails is about 16".
1. Is there a way to shut off the hot water boiler and leave on the steam boiler? I use the milk steamer daily, but never use the hot water dispenser.
2. At what point should I replace the screen and rubber gasket in the group head?
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Q 1. Is there a way to shut off the hot water boiler and leave on the steam boiler? I use the milk ...... Read more answer nowAsked by on April 25, 2020 2:53 pmAnswered by the admin
The steam boiler is where the how water comes out of. Hence, the steam boiler can be turned off through the display.
The gasket and screen should be replaced every 12-24 months under light home use. Commercial use requires every 6-12 months.
The G 1/8" connection at the bottom for the water supply, that is different than the standard water supply at a sink, correct?
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Q The G 1/8" connection at the bottom for the water supply, that is different than the standard wat...... Read more answer nowAsked by on April 18, 2020 7:41 pmAnswered by the admin Yes, it is usually BSPP.
Hi
I am considering of upgrading my Siemens EQ9 fuldautomatic espressomachine to a better one, which makes better tasted espresso and where I can be a barista if I want to, but also do it in a more manually way. I am looking at the Bezzera Matrix DE (with bezzera group head and 3 PID's and LED display) I am from Denmark, so I know that I can't buy from Your store, and the machine doesn't match 230 volt, that we have in Denmark. But the problem is that I couldn't find that much customers reviews about this products. So for that reason I am asking you, to get some advice about this products. I have been watching your youtube channel, and like that. So keep up the good work and reviews and test about products.
I am looking for a very good machine, which is reliable and makes very great tested espresso and other milk based drinks too. And I thinks this machine looks cool too, with the LED light etc.
Are this machine as good as other brands, like ECM, Rocket, Profitec etc.
Are the Bezzera Grouphead as good or even better then an ordinary E61 Grouphead?
How long would it take for heating up this machine ready to brew?
Have there been any problems/complaints about this product, and if so, what kind of problems?
I know that this machine have a preinfusion function for between 1-4 seconds. But does it work well, like doing it manually, and does is mean something to the coffee and the taste of it?
I am considering of connection to direct water and drain with a BWT Flex Head and a BWT Best Protect V filter. Do this machine need some kind of water pressure regulator within between the waterline, so the water pressure wouldn't be too high in volume, to prevent it from damage and leak? And also for a better preinfusion? Is 1 bar the way to go or?
Are there anything else to be aware of, to protect this machine in the very best way? How long can it last before go to service with it?
I have also been considering 3 different models of Espresso grinders, because I know that they are very important if not the most important, in the brewing process and the taste of the coffee as well. I am considering of these 3 models:
Mazzer mini A or B
Eureka ATOM Speciality 65 or 75
CEADO E37J
Current I mostly go with CEADO in mind. I know they are more expensive, but I think, and have heard, that they are a very good proff quality, and would last for very, very long time.
hope you understand my intention with my inquiry.
Best regards
Filip
Denmark
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Q Hi I am considering of upgrading my Siemens EQ9 fuldautomatic espressomachine to a better one, w...... Read more answer nowAsked by on April 2, 2020 5:33 pmAnswered by the admin
Thank you for watching our videos. We are very sorry that we can not answer your questions. Since you are outside the USA, please understand:
a) The machines in Europe under 220 volts work differently than the machines made for the USA.
b) Each model you listed may work better or worse, may be more reliable or worse, etc. in Europe compared to the USA.
c) We are not familiar with your water, so we would be taking a guess for the system that you need.
d) We do not know the service levels or parts availability in your country, and this could impact your decision.
Based on all this, it is in your best interest to contact selling dealersin Europe that can ship to you and answer all your questions, including the topics above. For us to answer as stated above, it is not in your best interest.
Is the CE approval equal to NSF, and is it physically marked on the chassis?
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Q Is the CE approval equal to NSF, and is it physically marked on the chassis? answer nowAsked by on February 14, 2020 6:16 pmAnswered by the admin
CE is not equal to NSF. Each country typically has their own certification standards, and these standards differ. The Bezzera Matrix espresso machines, at the time of this writing, are not UL, ETL nor NSF approved. If and when these machines are, we will update our web pages accordingly.
In that case - can I program one of the pre-set push button for 1-2 second ( to operate the pump) for real pere-infusion, and then push the other pre-set button to make the coffee I want?
Since this machine is program control - the machine can do real pre-infusion by operating the pump for 1-2 second then wait for the pre-infusion chosen time before start making the coffee - It should be very simple to program. Wonder why the manufacturer didn't do it - It is a very strong selling point as well
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Q In that case - can I program one of the pre-set push button for 1-2 second ( to operate the pump)...... Read more answer nowAsked by on July 24, 2019 4:21 pmAnswered by the admin
The programmable pre-infusion is the same for all buttons. Hence, pressing one dosage button, then the second would have pre-infusion twice.
1 review for Bezzera Matrix DE V2 Dual Boiler Espresso Machine