Disclaimer: If you do not agree to the following terms and conditions, you are required to leave our web site and are not allowed to proceed after this paragraph. This technical support is provided for information purposes only. Please note that if your machine is out of warranty or was purchased from another retailer, we will not assist with any technical repair questions over the phone. 1st-line Equipment, LLC is not responsible for any injury or damages resulting from such information. Please note that parts for Ascaso home machines can be purchased on http://www.1st-line.net, and these parts are sold without technical support. If you are not familiar with the technical aspects of espresso machines or do not have the technical expertise in repairs, we ask that you complete a repair order on http://www.1st-line.net/ to acquire a repair authorization number.

Some customers would like to replace their own pumps or perform self-repairs. Here is a short step by step process to remove the top cover. Before you start, remove the water reservoir, unplug the machine, remove the portafilter and drip tray/cover from machine. Place a dry clean towel on a flat surface and turn the machine upside down on the towel. You will see the below (versailte grouphead) or similar. Use a small Philips head screwdriver to loosen and remove the two screws as indicated on the arrows..

In the next picture, you will see the 2 screws partially reversed.

After removal of the screws, hold the machine with each hand on each side (making sure to hold the top cover in place), and sit the machine right side up. the top cover can be removed. You should see the internals similar to below. Please note the below photograph shows the Ascaso Dream. The Ascaso Dream UP model will have a three-way solenoid valve as well as an OPV (over-pressure valve). The the two screws (red arrows pointing to in below photograph) can be removed and should be tightened back onto the top cover. Congratulations as you now have access to the inside of an Ascaso Dream espresso machine.

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