Tech Support & Parts Inquiries
Espresso machines and coffee grinders at 1st-line.com
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Tech Support & Parts Inquiries

Legalese: 1st-line Equipment strives to provide the best technical support in the industry to its equipment customers. We are sorry that with limited resources we can only provide technical support for equipment that was purchased through 1st-line Equipment. Technical Support Inquiries from non-equipment customers can purchase support at $85.00 per hour.

Exclusions:

  • Non-equipment customers (purchase option available)
  • Complex Repairs
  • Walk-throughs on parts replacement
  • Equipment that 1st-line does not carry
  • Jura-Capresso (please go to www.capresso.com as they handle their own technical support and they do not sell internal parts to their retailer network, nor directly to consumers)

Please understand this is an inquiiry request form. It is not a guarantee of service.

All information in the below fields are required.

Name (last, first):


Email Address:


Product Model:


Contact Phone Number:


1st-line Invoice Number: (require only for technical support, not parts inquiries)


Technical Support Question/Part:


Warranty/Non-Warranty: (please select)


Please Note:

SIMPLY CLICKING 'SUBMIT' BELOW IS ONLY STEP 1. IT WILL NOT SEND YOUR INFORMATION TO US.

THIS WILL CREATE A PRE-FILLED-OUT FORM IN YOUR EMAIL CLIENT.

YOU WILL STILL NEED TO SEND THIS EMAIL LIKE YOU WOULD ANY OTHER EMAIL.

Upon satisfactory receipt of the requested information, we will respond to you within one business day. In order to not create a duplicate effort, please do not call our customer support center.
In order to avoid creating a duplicate effort which can slow our response time, we ask that you do not call or duplicate your inquiry, Thank You.