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Repair Services

1st-line Equipment is a full fee-for-service organization with technical support and repair services with online customer self-service capabilities.

Technical Support: If you purchased your equipment from 1st-line, we would be delighted to answer any questions about your equipment via email (out of warranty) or phone (in warranty only) during business hours. If you would like to ship your machine in for an estimate on a repair, please order a Diagnostic below and review the processes and procedures.

Parts Inquiries: Have questions about parts? Please use our online form for assistance. Please note that we stock several thousand parts for the brands on our web site; hence, we are unable to assist over the phone due to the research time required and to avoid verbal confusion.
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