Welcome to 1st-line Equipment. Home of the largest selection of quality espresso machines, coffee grinders, beans, cups, accessories, parts, and more. We are a candy store for grownups. Have fun exploring and do not hesitate to email us with any questions. If you have done your research on espresso machine companies, you will see that 1st-line Equipment provides exceptional service to its 48,000+ customers.

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Espresso Machines

-La Pavoni
-Ponte Vecchio

-ECM Germany
-La Nuova Era
-La Pavoni
-La Spaziale

Coffee Makers
-Food Service
-Banquet/High Volume
Service & RepairService & Repair

Service and maintenance for select espresso machines sold by 1st-line Equipment is available.

Please note, however, Jura machines are only serviced directly through Jura. Please contact Jura for service on these models.

Home & Small Office Models

Please note that this service is for customers who have purchased their machines from 1st-line. Due to the workload, we are unable at this time from repairing machines that were purchased outside of our company. If and when circumstances change in the future, we will post here accordingly.

Please e-mail us with your problem as we may be able to solve it via e-mail. Please describe the problem thoroughly. If you wish to purchase parts for repair, please indicate this. Please also understand that parts prices do not include technical support on parts replacement. If you are unsure, it is best to send in your machine.

We will provide an estimate ($85.00 charge if repair work is declined) upon full analysis of your machine. Units must be shipped transportation charges prepaid and insured. Return shipping and insurance charges will apply and are estimated in the online RA# link below. We are not responsible for damages to due to shipping or improper packaging. We recommend that your home model be double boxed with shipping peanuts and/or cushioning. A limited 30 day warranty applies to all workmanship directly related to the repair. Other defects outside of the repair are not covered.

Step one is to get an online repair authorization number (RA) to send your machine to us.

Commercial Equipment

New York Metropolitan Area (Post Warranty Service)
- We can provide a field technician to repair or perform routine maintenance on your commercial equipment at your establishment. We find this advantageous to loaners. Whereby our competitors charge travel time twice -- once for the loaner delivery and the other for return of the repaired unit. Also, the loaner machine can work differently -- for example, a different coffee brewer can brew a different taste with your repeat customers! Our Master Technician has over 30 years experience.

Please call us at (888) We-E-Kwip to set up an appointment window for a field technician.

All Other Areas in the United States - Contracted Installation Service of commercial equipment is available nationwide including Puerto Rico, parts of Canada and Mexico. To inquire about installation service in your area, please inform us of your site (city, state, zip & country) of installation and the make/model of machine to be installed. Initial and Subsequent support and service, including labor warranty, are to be provided by the contracted local service/customer support representative in your area and only provided whereby specifically contracted through the installation provider. In cases where the customer self-installs a commercial espresso machine or contracts an installation provider/other third party, the customer is responsible for the labor warranty.

Please Note: Our local service/customer support representatives outside the New York Metropolitan area are dedicated in supporting commercial customers of 1st-line Equipment, LLC.
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-All Brands
-Food Service

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