No refund for merchandise that is returned after 30 days of customer's receipt of delivery.

If you are dissatisfied for any reason regarding your purchase, we will gladly accept any "household equipment" and "unused accessory returns" within 30 calendar days of delivery receipt. Please read limitations below. All household equipment sold is new, unless otherwise indicated.

A full refund less any shipping charges will be issued upon satisfactory return as noted:

Return Procedure - Return Authorization Number - All returns require a return authorization number issued by a representative of 1st-line Equipment, LLC via e-mail request only to sales@1st-line.com. In the e-mail, please state the item to be returned, the reason for your return, and your invoice number. Return authorization numbers will not be issued via our toll-free order line. A representative will reply via e-mail with a return authorization form to be completed, signed, and returned within 5 business days. Upon receipt of the return authorization form

A copy of your invoice must be enclosed with the return and the return authorization number must be visible on the outer box's label ONLY addressed to 1st-line Equipment, LLC. Do not make any markings on the returned item's packaging. The return must be received at 1st-line Equipment, LLC within 30 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water as damaged equipment due to freezing will be assessed repair charges against your credit. It is the customer's responsibility to make sure there are no loose parts as damage from those loose parts will be charged against the credit. Please ask for assistance if needed.

Return Procedure - Shipping Recommendations - It is recommended that your return be shipped via UPS or other trackable carrier and fully insured for the purchase price as 1st-line Equipment, LLC will not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed on the invoice). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.

Return Procedure - Requirements - Make sure you keep all original packaging for the return. The returned item(s) and packaging must be "clean" and "free of water and coffee" before shipping. There will be a 20% restocking charge if all packaging and parts are not returned "clean of water and coffee" and in "good and original" condition (including, but bot limited to instruction booklets, original boxing, accessories, videos, included free starter kits, and parts). Your return must also be packaged with an outer carton similar to the one when shipped to you. Lack of an outer shipping carton will automatically result in a 20% restocking fee deducted from the credit. If you need assistance packing the unit, please ask! Any damages in the return that result from improper packing or not securing loose items as when shipped to you will be assessed at full retail replacement value and deducted from the credit.

Your account will be credited within 30 days from the time 1st-line Equipment, LLC receives and inspects your return. If there is a serial number on your sales invoice, it must match the serial number on the return. Equipment with serial numbers not matching the invoice will not be accepted as an authorized return.

Limitations to Moneyback Guarantee

Semi-commercial or commercial equipment for household or commercial use - Returns will not be accepted on semi-commercial or commercial equipment. Some items in our household category may be considered semi-commercial or commercial equipment. This category includes all grinders at a sales price of over $320, all direct water connect espresso machines and coffee brewers, panini grills, beverage dispensers, commercial grade ice cream makers, commercial coffee brewers, and granita machines. If questionable, please inquire prior to ordering.

Consumables - (Including, but not limited to roasted coffees, green beans, pods, syrups, granita mixes, etc) There will be no returns accepted unless damaged in transit. Consumables offered in starter kits or free with a purchase cannot be returned and will be charged for at the selling price.

Accessories, replacement parts, coffee roasters, cups and stovetop mokapots - These items are not returnable. Parts prices do NOT include technical support/instructions.

Special ordered items - All special ordered items are not returnable. Special ordered items are those that are not listed on our on-line web site at the time of your purchase.

Shipping costs - Shipping costs (including shipping costs to provide "free shipping" or "shipping included in the purchase price" of the merchandise) to and from your location are non-refundable and are deducted from the credit.

Returns without a return authorization number or without a product warranty/registration card - All returns "without a return authorization number" or "without a product warranty/registration card" may be refused and/or will be subject to a non-refundable restocking fee up to 20% of the purchase price in addition to the non-refundable shipping costs.

Returns after 30 days of delivery receipt - Returns will not be accepted after 30 days of customer delivery receipt. No refund for merchandise that is returned after 30 days of customer's receipt of delivery.

Package deals - In cases where a coffee grinder or base or other free item is offered for less than the regular selling price with a purchase of another item, the grinder and/or base or other free item must be returned under our limited 30 day money back guarantee. If the grinder or base or other free item is not returned, the full listed resale price will be deducted and/or adjusted from the credit to be issued for the returned espresso machine.

Repair Services - Repairs performed by 1st-line Equipment, LLC have a 30 day parts (except electrical parts which have no warranty) and labor warranty limited speficially to parts replaced. The warranty does not cover misuse, abuse, negligence, power surges, "Acts of God", shipping damage, or other items that were not in scope of the repairs invoiced. There are no returns or refunds for repair services.

Customer Claims - All claims by customer for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' must be made in writing within five business days of receipt of merchandise. A lack of a claim for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' will suffice as customer's approval that the merchandise is 'as described', is not defective, is fit for intended use' and is the correct merchandise received. Any customer's claim for 'not as described' will only be limited to ad copy (internet pages, print advertisements) and will not include phone nor email conversations or any claims made with or by sales staff.

Holiday Return "Time Only" extension for returnable items only: If you make your purchase between November 1st, 2007 and December 10th, 2007, the return policy is extended for you to have the intended return items delivered into our warehouse by January 10th, 2008. The only requirements are a) that you must make a notation 'GIFT' in the comments section of the online order, and b) the items must returned in NEW and UNUSED condition. All other limitations below apply. Please make sure to read our other policies above and below - especially the damage policy as your shipment needs to be inspected for damage within 5 business days of your delivery receipt.