1st-line Equipment, LLC
Payments and Credits Policy

Espresso machines and coffee grinders at 1st-line.com
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Payments & Credits

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FAQ

 

Payment Methods
We gladly accept Visa, Mastercard, Discover, American Express, USPS postal money orders, bank teller's checks, business checks, personal checks, and bank wire transfers. Sorry, we do not accept any other forms of payment methods.

Payment Processing Times
Credit card transactions (Visa, Mastercard, Discover, American Express) occur on the day of the shipment from one of our warehouses or ont he day we send a drop ship order to the manufacturer when a particular item is out of stock in our warehouse.

USPS postal money orders and bank teller's checks have a minimum 1-2 business day bank clearance wait time. Business checks and personal checks have a 21 business day bank clearance wait time. Bank wire transfer confirmation can take up to 7 days.

 

Partial Payments
Please note that credit card regulations do not allow us to charge partial amounts of an invoice across 2 or more days. In addition, they do not allow us to pay for one invoice using two different credit cards. In both these cases, we would need to separate out the multiple items of an order into separate invoices and different shipping days.

We can accept partial payments for forms of payment other than credit cards.

 

Credit Card Requirements
Our merchant bank processor adheres to strict guidelines that only offer approvals of credit card transactions whereby the shipping address can be verified with a customer's credit card bank. This means that if you are shipping to an address other than your bill-to address, you will need to register the ship-to address with your credit card company. This is to protect you from identity theft and have the order shipped to another location.

 

Credits
Credits for returned merchandise under our return policy occur in the same method as the payment for the customer's order (less any wire transfer fees for bank wire transfers).

Per all credit card regulations, we can ONLY refund the credit card we charged for the transaction.

Please note that in some cases, customers will request that we credit the initial credit card we charged and that we charge another credit card for the same amount. Please note that we can not perform this transaction due to credit card rules regulations.