Due to the volume of international requests and inquiries, we are sorry that we can not individualize personal responses.
We are sorry to inform you that we no longer export, no longer reply to email inquiries regarding
where to find our
equipment or parts outside the United States, and no longer answer any technical questions or support inquiries.
Effective December
1st, 2005, 1st-line Equipment will not be accepting any new customers
with shipping addresses outside the United States. We will ship
to existing international customers currently established with 1st-line
prior to December, 2005.
Our decision was based on the following factors (in no particular
order)
- higher fraud rates experienced from international orders,
- higher internal processing costs for filling export paperwork
manually, and these costs were not covered by small orders,
- travel and labor costs to bring one small package to the local
United States Post Office
- higher overall shipping costs,
- six month wait times for reimbursement for lost or damaged shipments
(sorry, just like customers do not like to wait for their insurance
reimbursement, we do not either),
- lack of tracking information when customers chose cheapest shipping
method of surface parcel post
- customers impatience with slow delivery times of up to 12 weeks
when 6 weeks would be promised by the postal service
- cost to 1st-line of return shipping when customer refused merchandise
- high import duties for the customer,
- lack of support from our merchant bank to prevent fraudulent
credit card processing,
- lack of proper voltage for recipient country as we mostly sell 110 volt equipment 60 hertz
- and most importantly, lack of warranty coverage not given to
customers outside the United States. With regards to all manufacturers
in our industry, there is no worldwide warranty. The respective
warranty is LIMITED to the country where you purchase the merchandise
in.
1st-line Equipment believes in providing quality service to its
customers. With all of the above obstacles, we could not provide
the quality service that we are equipped to provide our customers
in the United States.
If you visit the United States and try to order with us, please
be aware that we will cancel your order as we will only ship to
the billing address and built-in code that we verify with your credit
card company. If your billing address is changed to within the United
States and you export (ship or bring the shipment on a ship/plane) the order
outside the United States, you will be responsible for all packaging
and shipping charges (to and from) for the respective warranty.
Therefore, we strongly recommend you place your order in the country
you will be using the merchandise in. |
