Damages In Transit: To increase customer satisfaction, most merchandise is visually inspected prior to passing Freight On Board (F.O.B.) to the carrier. All orders/shipments are properly boxed and insured for delivery by common carrier to Your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise.

Box Damage: If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging, such as peanuts leaking), please alert the driver/carrier and make a damage notation with your signature.

Concealed Damages for UPS and USPS Only: If you notice any concealed damages from shipping, please call UPS at 1-800-742-5877, your local USPS Postal Inspector when sent by US Mail/Priority Mail, or Other Common Carrier to report the damage. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc..) as an Inspector will need to inspect the package.

IMPORTANT: Concealed Damages on Deliveries Via LTL Freight Trucks (I.e. Roadway, Con-Way, Yellow, etc): Whenever a freight truck company delivers your order, please open the carton(s) and inspect your shipment PRIOR to signing the delivery receipt (Bill of Lading). The driver can not leave until you have signed the delivery receipt. Once the Bill of Lading is signed, you have indicated to the trucking company and 1st-line Equipment, LLC that the merchandise was delivered in good order. There is no recourse for damage recovery once the delivery receipt (Bill of Lading) was signed for by you or one of your agents.

If your order has arrived damaged, please do NOT use the merchandise. Once used, the carrier (UPS or USPS) will deem the shipment as "accepted" or "used" and will not issue a claim number. We can not issue a replacement or exchange unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection forfeits our, if applicable, "Limited 30 Day Money back Guarantee" and "Return Policy".

Please call us toll-free (888) 933-5947 to notify that your machine was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS or USPS AND the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to customer as UPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), 1st-line reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by 1st-line Equipment, refuses an exchange or replacement part determined by 1st-line Equipment, and/or requests a refund, customer is responsible for shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).

Please note that domestic claims for USPS can take up to 6 months and for UPS can take up to 15 days. International claims for USPS may take up to one year and for UPS may take up to 60 days.