Damages In Transit: To increase customer satisfaction,
most merchandise is visually inspected prior to passing Freight
On Board (F.O.B.) to the carrier. All orders/shipments are properly
boxed and insured for delivery by common carrier to Your address.
Please inspect your package when you receive it from UPS or USPS.
All claims for damages and shortages must be made within 5 business
days of receipt of merchandise.
Box Damage: If you notice any apparent damages to the outer
carton (i.e. gashes in the box, box severely crushed, internal packaging,
such as peanuts leaking), please alert the driver/carrier and make
a damage notation with your signature.
Concealed Damages for UPS and USPS Only: If you notice
any concealed damages from shipping, please call UPS at 1-800-742-5877,
your local USPS Postal Inspector when sent by US Mail/Priority Mail,
or Other Common Carrier to report the damage. Make sure that you
keep all packaging (boxes, shipping labels, peanuts, etc..) as an
Inspector will need to inspect the package.
IMPORTANT: Concealed Damages on Deliveries Via LTL Freight
Trucks (I.e. Roadway, Con-Way, Yellow, etc): Whenever a freight
truck company delivers your order, please open the carton(s) and
inspect your shipment PRIOR to signing the delivery receipt (Bill
of Lading). The driver can not leave until you have signed the delivery
receipt. Once the Bill of Lading is signed, you have indicated to
the trucking company and 1st-line Equipment, LLC that the merchandise
was delivered in good order. There is no recourse for damage
recovery once the delivery receipt (Bill of Lading) was signed for
by you or one of your agents.
If your order has arrived damaged, please
do NOT use the merchandise. Once used, the carrier (UPS or
USPS) will deem the shipment as "accepted" or "used"
and will not issue a claim number. We can not issue a replacement
or exchange unless a claim number is issued. Your use of purchased
item(s) damaged in transit or failure to keep all packaging for
the carrier's inspection forfeits our, if applicable, "Limited
30 Day Money back Guarantee" and "Return Policy".
Please call us toll-free (888) 933-5947 to notify that your
machine was damaged, we will gladly ship a replacement of the same
item only or replacement part when a claim number is issued by UPS
or USPS AND the damaged unit has been returned to us in the original
carton shipped. Replacements or refunds will not be issued if
the damaged order is shipped back in a carton different than what
we shipped to customer as UPS will only investigate claims that
have the original shipping carton included. In cases where damage
has occurred to parts that can be replaced (including, but not limited
to removable water reservoir, bean hopper, dump box), 1st-line reserves
the right to send only those replacement parts that were damaged
in transit. If customer is not satisfied with merchandise or resolution
provided by 1st-line Equipment, refuses an exchange or replacement
part determined by 1st-line Equipment, and/or requests a refund,
customer is responsible for shipping costs "to" and "from"
customer's location (this includes deducting shipping costs from
purchases that included shipping or had free shipping).
Please note that domestic claims for USPS can take up to 6 months
and for UPS can take up to 15 days. International claims for USPS
may take up to one year and for UPS may take up to 60 days. |
