Thank you for considering 1st-line
Equipment as your premiere choice for coffee and espresso related equipment,
parts, and accessories. We thank you for the opportunity to make your
coffee and espresso-based experience second to none! To better assist
you, we have implemented the following schedule and phone hours:
2008
HOLIDAY HOURS BETWEEN THANKSGIVING AND NEW YEAR'S DAY
Phone Coverage - Please be aware that this time of year is very
busy for us, and you may encounter longer than normal wait times. You
can send us an email with your requests/inquiries, and we usually respond
within 24 hours. You can also shop online 24 hours a day using our online
store. We also request that any inquiries for tracking numbers be made
via email.
November 27th - Thanksgiving
Day
Closed
November 19th - December 22nd
Sunday through Saturday: 10:00 am - 10:00 pm
Friday, December 23, 2007
3:00pm EST
Last day and time to order for christmas delivery via overnight service
December 24th
10:00 a.m. - 2:00 pm - No shipping for Christmas delivery
Instore pickups only! Please make appointment
December 25th - Christmas Day
- Another great reason to order from 1st-line!
Office is Closed
(HOWEVER, customers can email support
with any issues on this day. Please provide your full name, equipment,
specific problem, online order number or invoice number, and phone number
in the email as this service is only available to customers who purchased
equipment from 1st-line Equipment, LLC).
December 26th and December 29th
and 30th
10:00 a.m. - 6:00 pm
December 27th and 28th
Closed
December 31st
10:00 a.m. - 2:00 pm - No shipping - Instore pickups only!
January 1st, 2009 - Happy New
Year!
Closed
(customers can email support
with any issues on this day. please provide your online order number
or invoice number in the email as this service is only available to
our custoemrs who purchased equipment from 1st-line Equipment, LLC)
E-Mail Inquiries & Support
(Including Holidays)
Responses Same or Next Business Day
Customer Care Center Visits
By Appointment Only
Normal Operating
Hours
Monday through Friday 10:00 am
to 9:00 pm est
Closed New Year's Day, Memorial
Day,
Fourth of July, Labor Day, Thanksgiving, and Christmas
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