Hours of Operation
Current Holiday Schedule
Resource Center
-Power Protection
-Home Buyer's Guide
-Fundamentals
-Machine Types
-Espresso Recipes
-Free Shipping? NEW
-HX vs Double Boiler NEW
-Pumps NEW
-Limescale
-Coffee Roasting
-Coffee Grinders
-Leasing Advantages
-TechSupport / Parts

Home Espresso Makers
-Aeropress
-Ascaso
-Baratza Grinders
-Capresso
-Elektra
-Isomac NEW Model
-Jura-Capresso
-La Pavoni
-Lelit
-Nemox
-Ponte Vecchio
-Rancilio
-Saeco
-Spidem
-Velox

Commercial & Office
Espresso Machines
-Ala di Vittoria
-Bezzera
-Didiesse Pod Only
-ECM/Rocket
-Elektra
-Faema
-Fiorenzato
-La Cimbali
-La Pavoni
-La Spaziale
-Laranzato
-Pasquini
-Rancilio
-Segafredo Capsule
-Vibiemme NEW Models

Coffee Grinders
-Home Electric
-Food Service
-Retail Grind in a Bag
-Espresso Only

-Baratza
-Compak
-Macap
-Mahlkoenig
-Mazzer

Parts
-PressureCheck
-Ordering Parts

Accessories
-Bases
-Bean Storage
-Cleaning
-Cups
-Knock Boxes
-Pitchers
-Scoops
-Spoons
-Support Mat
-Tampers
-Thermometer
-Timers
-Travel
-Water Softener

Coffee Beans & Syrups
-Bristot
-Chock Full O'Nuts
-Cafe La Semeuse
-Essse
-Illy Caffe
-Lavazza
-Miscela d'Oro
-Segafredo
-1st-Cup
-Espresso Pods
-Green Beans
-Red Espresso NEW!!
-Syrups

Coffee Makers & Brewers
-Home Coffee Makers
-Commercial
-Airpot & Shuttle
-Accessories

Other Cafe Equipment
-Drink Dispensers
-Beverage Freezers
-Granita Machines
-Ice Cream Machines
-Panini Grills
-Milk Frothers
-Milk Refrigerators

   

Thank you for considering 1st-line Equipment as your premiere choice for coffee and espresso related equipment, parts, and accessories. We thank you for the opportunity to make your coffee and espresso-based experience second to none! To better assist you, we have implemented the following schedule and phone hours:

2009 HOLIDAY HOURS BETWEEN THANKSGIVING AND NEW YEAR'S DAY

Phone Coverage - Please be aware that this time of year is very busy for us, and you may encounter longer than normal wait times. You can send us an email with your requests/inquiries, and we usually respond within 24 hours. You can also shop online 24 hours a day using our online store. We also request that any inquiries for tracking numbers be made via email.

November 26th - Thanksgiving Day
Closed

November 30th - December 22nd
Sunday through Saturday: 10:00 am - 8:00 pm

Wednesday, December 23, 2007 3:00pm EST
Last day and time to order for Christmas delivery via overnight service

December 24th
 10:00 a.m. - 2:00 pm - No shipping for Christmas delivery
Instore pickups only! Please make appointment

December 25th - Christmas Day - Another great reason to order from 1st-line!
Office is Closed
(HOWEVER, customers can email support with any issues on this day. Please provide your full name, equipment, specific problem, online order number or invoice number, and phone number in the email as this service is only available to customers who purchased equipment from 1st-line Equipment, LLC). Please note that no one will be in our offices to answer the phone.

December 28th and December to 30th
 10:00 a.m. - 6:00 pm

December 31st
 10:00 a.m. - 2:00 pm - No shipping - Instore pickups only!

January 1st, 2010 - Happy New Year!
Closed
(customers can email support with any issues on this day. please provide your online order number or invoice number in the email as this service is only available to our custoemrs who purchased equipment from 1st-line Equipment, LLC) Please note that no one will be in our offices to answer the phone.

E-Mail Inquiries & Support (Including Holidays)
Responses Same or Next Business Day

Customer Care Center Visits
By Appointment Only

Normal Operating Hours

Monday through Friday 10:00 am to 9:00 pm est

Closed New Year's Day, Memorial Day,
Fourth of July, Labor Day, Thanksgiving, and Christmas