Thank you for considering 1st-line Equipment as your premiere choice for coffee and espresso related equipment, parts, and accessories. We thank you for the opportunity to make your coffee and espresso-based experience second to none! To better assist you, we have implemented the following schedule and phone hours:

2011 HOLIDAY HOURS BETWEEN THANKSGIVING AND NEW YEAR'S DAY

Phone Coverage - Please be aware that this time of year is very busy for us, and you may encounter longer than normal phone wait times. You can send us an email with your requests/inquiries, and we usually respond within 24 hours. You can also shop online 24 hours a day using our online store. We also request that any inquiries for tracking numbers be made via email. All times are EST.

Wednesday, November 23th, 2011
Open 10am to 4 pm - Shipping available

November 24th (Thanksgiving Day)
Office is Closed

November 25th (Black Friday)
Open 10am to 4pm
Closed - UPS and FedEx do not pick up, so there are no shipments going out

November 28th - December 23rd
Monday through Friday: 10am to 7pm

Friday, December 23rd
Last day and time to order for Christmas delivery via overnight service with Saturday delivery

Saturday, December 24th (Christmas Eve)
10am to 1pm - No shipping for Christmas delivery
Instore pickups only! By appointment only.

December 25th and 26th
Office is Closed
(Another great reason to order from 1st-line! Customers can email support with any issues on this day. Please provide your full name, equipment, specific problem, online order number and invoice number, and phone number in the email as this service is only available to customers who purchased equipment from 1st-line Equipment, LLC). Please note that no one will be in our offices to answer the phone.

December 27th to December 30th
10am to 6pm

December 31st (New Years Eve)
10am to 1pm - No shipping - Instore pickups only!

January 1st and 2nd 2012
Office is Closed
(Another great reason to order from 1st-line! Customers can email support with any issues on this day. Please provide your full name, equipment, specific problem, online order number and invoice number, and phone number in the email as this service is only available to customers who purchased equipment from 1st-line Equipment, LLC). Please note that no one will be in our offices to answer the phone.

E-Mail Inquiries & Support (Including Holidays)
Responses same or next business day

Customer Care Center Visits
By appointment only

Normal Operating Hours
Monday through Friday | 10am to 6pm EST

Closed
New Year's Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving
Christmas